5.8

Reviews of InTown Suites Extended Stay Houston TX - Greenspoint 1 stars

12010 Kuykendahl Road, Houston, TX 77067, United States

  • Robert

    Reviewed: 26 July 2025 · Stayed in July 2025

    Verified review
  • Meggiefive

    Reviewed: 19 July 2025 · Stayed in June 2025

    Verified review

    Staff

    Property response:

    Hi Meggiefive – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the future. Ron, General Manager

    InTown Suites Extended Stay Houston TX - Greenspoint
    21 July 2025
  • Ryry

    Reviewed: 3 July 2025 · Stayed in June 2025

    Verified review
  • See the property
  • Castillo

    Reviewed: 28 June 2025 · Stayed in June 2025

    Verified review
  • Virginia

    Reviewed: 23 October 2024 · Stayed in October 2024

    Verified review

    No toilet paper and no towels were available. Roaches crawling everywhere, room is too small, noisy freeway.

    Staff

  • Shaw

    Reviewed: 31 August 2024 · Stayed in August 2024

    Verified review
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  • Katherin

    Reviewed: 21 August 2024 · Stayed in July 2024

    Verified review

    It was very quiet compared to asking people who stayed there in the past

    There was so many roaches in the room I had to clean the fridge before putting anything in there. I would also have to check my bed to make sure they weren't in there. Oh yeah the room was so dirty I had to buy cleaning supplies to clean and it took the horrible cat urine smell out of the room.

    Property response:

    Hi Katherin - We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention. Ronald, General Manager

    Hi Katherin - We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our… Show more

    InTown Suites Extended Stay Houston TX - Greenspoint
    22 August 2024
  • Rick

    Reviewed: 12 August 2024 · Stayed in June 2024

    Verified review

    Nice location

    N/A

  • Powell

    Reviewed: 25 July 2024 · Stayed in July 2024

    Verified review

    Nothing

    They were obviously overbooked. He sent me and another customer to the same room and I was confronted and threatened by the other customer. Because he only had one room even though mine was reserved. The room smelled like a wet dog 🤮

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  • Caitlyn

    Reviewed: 8 May 2024 · Stayed in May 2024

    Verified review

    Nothing

    EVERYTHING. It was a pig stye and the Safety of the vicinity was extremely questionable. Also, the manager was aware of someone housing cats, when they were asked to leave they DUMPED the cats in the parking lot. And the Manager NEVER Reported that? That's animal abuse that was not reported to authorities. The room was COVERED in dead bugs and literal piles of dirt. Cobwebs were everywhere, there were holes in the ceiling, a hole punched in the door, the a/c unit smelled of mold, mold growing on the floorboards and doors, spit wads stuck to the sink, grease splatters all over the stove, bed sheets with gross stains, the smell, the bathtub looked terrible. The noise level, the safety, and the rude after-hours staff made this one of the MOST miserable places I've ever stayed. I have never been so frightened and disgusted at the same time. I would NEVER recommend this place and hope that this gets someone to review this entire place.

  • Allen

    Reviewed: 21 March 2024 · Stayed in February 2024

    Verified review

    Good service

    None

  • Destiny

    Reviewed: 13 December 2023 · Stayed in December 2023

    Verified review

    NOTHING AT FKN ALL.

    The staff that stays in room101 allowed my MALE GUEST TO ABUSE AND HIT ON ME. She also ALLOWED HIM ACCESS BACK IN MY ROOM WITHOUT MY PERMISSION. SHE LIED AS IF SHE CALLED THE POLICE AND SHE DIDNT. HE THREW ME AT THE TV, THREW ME AROUND THE ROOM AND SHE ALLOWED HIM BACK IN MY ROOM AFTER SEEING MY CONDITION. SHE TOLD ME NOT TO KNOCK ON HER DOOR OR CALL HER AGAIN. BUT U WORK HERE RIGHT? Roaches in the room that was "newly renovated", gnats everywhere, washer and dryers NEVER WORKED. VENDING MACHINES ALWAYS TAKING YOUR MONEY. HOUSEKEEPING STEAL. THE WORST 1,087 IVE EVER FKN SPENT.

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  • Christopher

    Reviewed: 11 August 2023 · Stayed in August 2023

    Verified review

    Nothing about place very nasty looks Nothing like advertised

    Nothing carpet In room had meldew or sometype of odor roaches were in my room

    Property response:

    Hi Mr.Lee - We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention. Leah F, General Manager

    Hi Mr.Lee - We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our s… Show more

    InTown Suites Extended Stay Houston TX - Greenspoint
    12 August 2023
  • Toshiba

    Reviewed: 29 July 2023 · Stayed in July 2023

    Verified review
  • 7.0 Good
    Anonymous

    Reviewed: 24 June 2023 · Stayed in April 2023

    Verified review
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  • Ppradia18

    Reviewed: 8 June 2023 · Stayed in April 2023

    Verified review
  • Showing 1 - 17

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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