Reviews of Red Roof Inn Ames 2 stars
1418 South Dayton Place, Ames, IA 50010, United States
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Reviewed: 12 October 2024 · Stayed in September 2024
Verified reviewReviewed: 3 October 2024 · Stayed in September 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 4 August 2024 · Stayed in July 2024
Verified reviewGreat place to stay🥰
Hello Benito, We are delighted to hear that you enjoyed your stay with us! Our team appreciates your positive feedback and we hope to welcome you back in the future for another wonderful experience.
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewThe hotel was disgusting. The shower curtain was moldy and the fridge didn't work. Carpets were sticky and overall the place was super dirty.
Hello Audriana, We appreciate your feedback and apologize for any inconvenience you experienced. Rest assured, we take cleanliness very seriously and will address these concerns with our team to ensure a better experience for future guests. Please feel free to reach out to our management team directly to discuss your stay in more detail.
Hello Audriana, We appreciate your feedback and apologize for any inconvenience you experienced. Rest assured, we take cleanliness very seriously and will address these concerns with our team to ensure a better experience for future guests… Show more
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 14 July 2024 · Stayed in July 2024
Verified reviewReviewed: 9 July 2024 · Stayed in July 2024
Verified reviewReviewed: 1 July 2024 · Stayed in June 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewAbsolutely nothing!!
Smell, sheets, bed, staff and the “permanent” tenants that seemed to have found a safe haven for drug use and lifestyle.
Hello Luis, We appreciate you sharing your experience with us. We take all feedback seriously and have forwarded your concerns to the appropriate departments for further review. Our team works diligently to ensure all guests have a comfortable stay. Thank you for bringing these matters to our attention.
Hello Luis, We appreciate you sharing your experience with us. We take all feedback seriously and have forwarded your concerns to the appropriate departments for further review. Our team works diligently to ensure all guests have a comfo… Show more
Reviewed: 15 June 2024 · Stayed in June 2024
Verified reviewReviewed: 11 June 2024 · Stayed in June 2024
Verified reviewNothing- ended up not staying- walked in to check in and there were people with drug paraphernalia in the lobby and then a homeless drug using couple asked us for a ride as we were leaving- horrible experience
The entire situation. The staff was friendly enough but the environment was dirty and full of sketchy people. I wouldn't have stayed here for free.
Hello Amy, We're sorry to hear about your experience and apologize for any discomfort. Your feedback is important to us, and we will use it to improve our services. It's always our top priority to ensure a safe environment for all our guests. Thank you for bringing this to our attention.
Hello Amy, We're sorry to hear about your experience and apologize for any discomfort. Your feedback is important to us, and we will use it to improve our services. It's always our top priority to ensure a safe environment for all … Show more
Reviewed: 10 June 2024 · Stayed in May 2024
Verified reviewReviewed: 30 May 2024 · Stayed in May 2024
Verified reviewBreakfast was ok. Location was good. Good selection.
Bedding had holes in it. Window didn't function well and the ac didn't work. Fingernail clippings on the floor.
Hello Audrey, We appreciate your feedback and regret to learn about your experience. We will address these concerns internally to enhance our services for future guests. Thank you for highlighting the positive aspects of your stay, we hope to welcome you back for an improved experience.
Hello Audrey, We appreciate your feedback and regret to learn about your experience. We will address these concerns internally to enhance our services for future guests. Thank you for highlighting the positive aspects of your stay, we hope… Show more
Reviewed: 21 May 2024 · Stayed in May 2024
Verified reviewPeople were very nice.
Bed and pillows were very uncomfortable
Hello Carilyn, Thank you for sharing your feedback with us. We are glad to hear that you found our staff pleasant during your stay. We appreciate your comments about the bed and pillows and will take them into consideration for future improvements. We hope to welcome you back in the future for a better experience.
Hello Carilyn, Thank you for sharing your feedback with us. We are glad to hear that you found our staff pleasant during your stay. We appreciate your comments about the bed and pillows and will take them into consideration for future impr… Show more
Reviewed: 18 May 2024 · Stayed in May 2024
Verified reviewI didn't eat breakfast there
The room was noisy, the staff was NOT friendly, NO HOUSEKEEPING CAME THE ENTIRE TIME I WAS THERE, so no clean towels, washcloths, pillow cases etc.
Hello Nancy, We apologize for your experience and appreciate your feedback. Please don't hesitate to reach out to our management so they can address your concerns directly. Your input helps us improve our services for future guests.
Reviewed: 18 May 2024 · Stayed in May 2024
Verified reviewIt was cheap
Front end was clean and tidy. Got to the room and there was pubic hair in the tub, the shampoo was used, there was blood on the wall behind the bed closest to the window (the room had double beds) and the dresser the tv was on looked like someone had cut drugs on it. I only stayed because I was too tired to safely make the trip (4 hour) back home after a concert
Hello Westmoreland, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our housekeeping team for review. We strive to maintain high cleanliness standards for all our guests. If you have further concerns, please reach out to our management team for assistance.
Hello Westmoreland, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our housekeeping team for review. We strive to maintain high cleanliness standards for all our guests.… Show more
Reviewed: 16 May 2024 · Stayed in May 2024
Verified reviewDirty
Hello Lance, We apologize for any inconvenience this may have caused. Your feedback will be shared with our housekeeping team for immediate attention. Our goal is always to provide a clean and comfortable stay for all our guests.
Reviewed: 15 May 2024 · Stayed in May 2024
Verified reviewwe needed to stay in Ames for graduation. location worked for us. Staff greeted us in a friendly manner. It was quiet.
The rates were hiked for graduation weekend. Front door has a missing lock, first sign of what we were in for. There were holes in the spreads and blankets, sheets appeared to be clean. Bathroom, old yellowed, acrylic tubs with dirt stuck between the rough texture. New clean toilet, sinks had cracked caulking around, with dirt on the edges of it and the hair dryer plug in. Cobwebs on the ceiling, refrigerator smelled like mold and was super loud, had to unplug it, mold spot on the ceiling, the grills were broken off air conditioner, didnt look maintained inside nor outside the building, the grills were off half of the units on the outside of the building. We didnt turn it on for fear of legionnaires disease. We were on the 3rd floor there is NO elevator. This is a Wyndham Super 8, but it is independently owned... you read that over and over on the disclosures you have to sign as they are responsible for nothing and you need to initial that fact. I tried to upload my photos but website wont upload them.
Hello Toni, Thank you for sharing your feedback with us. We appreciate your comments on the location and friendly staff. Guest satisfaction is a top priority for us, and we will use your review to improve our services. Your detailed observations are valuable for us to address any areas needing attention for future guests' comfort and safety.
Hello Toni, Thank you for sharing your feedback with us. We appreciate your comments on the location and friendly staff. Guest satisfaction is a top priority for us, and we will use your review to improve our services. Your detailed obse… Show more
Reviewed: 11 May 2024 · Stayed in May 2024
Verified reviewSoft water, polite staff, comfy pillows
Needs updated with new furniture in rooms, rooms need painted
Hello Kimball, Thank you for sharing your feedback with us. We appreciate your compliments on our staff and amenities. We've noted your comments about the room updates and will pass them along to our management team for their consideration. We strive to provide a comfortable stay for all our guests.
Hello Kimball, Thank you for sharing your feedback with us. We appreciate your compliments on our staff and amenities. We've noted your comments about the room updates and will pass them along to our management team for their considera… Show more
Reviewed: 1 May 2024 · Stayed in April 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified review