Reviews of Super 8 by Wyndham Carlsbad 2 stars
3817 National Parks Highway, Carlsbad, NM 88220, United States
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewCheap
Outskirts of town and although advertised as including free breakfast, due to renovations that wasn't available
Hello Scott MacLean, Thank you for sharing your feedback about your recent stay. We understand that renovations can impact certain services, and we appreciate your understanding during this time. We are committed to improving our facilities and will ensure your comments are taken into consideration in our ongoing efforts. Your experience helps us to enhance our guest offerings in the future, including keeping our information updated regarding amenities.
Hello Scott MacLean, Thank you for sharing your feedback about your recent stay. We understand that renovations can impact certain services, and we appreciate your understanding during this time. We are committed to improving our facilit… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNone
Noise. Construction, huminity
Hello Sergio, Thank you for sharing your feedback regarding your recent stay. We understand that construction noise and humidity can be disruptive to your experience. Your comments will be shared with the relevant departments to help improve future stays. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable visit.
Hello Sergio, Thank you for sharing your feedback regarding your recent stay. We understand that construction noise and humidity can be disruptive to your experience. Your comments will be shared with the relevant departments to help imp… Show more
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBeds were very comfortable
Staff at desk were rude. Breakfast was advertised but not available due to remodel.
Hello Byron, Thank you for sharing your feedback. We apologize for the experience you had with our staff and for any inconvenience caused by the breakfast unavailability due to remodeling. We're glad to hear you found the beds comfortable and appreciate your understanding during this transition. Your comments will be taken into consideration as we continue to improve our guest experience moving forward.
Hello Byron, Thank you for sharing your feedback. We apologize for the experience you had with our staff and for any inconvenience caused by the breakfast unavailability due to remodeling. We're glad to hear you found the beds comfor… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewComfortable beds
We were informed after we arrived and paid that the swimming pool was out of service and there was No breakfast.
Hello MARIA, Thank you for sharing your feedback. We're pleased to hear that you found the beds comfortable. We understand how important amenities like the swimming pool and breakfast can be for your stay, and we appreciate your understanding regarding these matters. Your comments will be shared with our team as we continuously strive to improve our guests' experiences. We hope you consider staying with us again in the future to enjoy everything we have to offer.
Hello MARIA, Thank you for sharing your feedback. We're pleased to hear that you found the beds comfortable. We understand how important amenities like the swimming pool and breakfast can be for your stay, and we appreciate your unders… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewBeds where comfy location
I got this hotel because of the pool and breakfast which neither where available they should have put that as unavailable for remodeling. The floors in the room where sticky
Hello Norma, Thank you for your feedback. We appreciate you highlighting the comfort of our beds and convenient location. While we strive to communicate any unavailability, sometimes unforeseen circumstances arise. Your comments about the pool and breakfast, as well as the room cleanliness, will be reviewed by our team to improve future guest experiences. We hope you consider staying with us again in the future.
Hello Norma, Thank you for your feedback. We appreciate you highlighting the comfort of our beds and convenient location. While we strive to communicate any unavailability, sometimes unforeseen circumstances arise. Your comments about the … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewOne of the worst stays I have ever had to go thur. I will never go back to this location. They are remodeling but look like shit no breakfast no pool. When checked in they were rude and acted like we were not welcome there.
Everything
Hello Janie, Thank you for sharing your feedback. We understand that your experience did not meet your expectations, and we take guest comments seriously as they help us improve. Remodeling can sometimes create challenges, and we appreciate your patience during this transition. Your insights regarding service will be relayed to management. We hope you will consider giving us another chance in the future, as we strive to enhance our guest experience.
Hello Janie, Thank you for sharing your feedback. We understand that your experience did not meet your expectations, and we take guest comments seriously as they help us improve. Remodeling can sometimes create challenges, and we appreciat… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThere was non. Do not trust the internet. Nothing was like what it showed. Even the tv did not work. Pool was closed. What do you do with a 11 and 12 year old kids.
Everything
Hello floyd, Thank you for sharing your experience. We understand that expectations based on online information can be disappointing, especially when traveling with children. While we're sorry to hear that the amenities did not meet your needs during your stay, we appreciate your feedback and will take it into consideration for future improvements. We hope you and your family found some enjoyable activities nearby despite these challenges. Your insights are valued, and we wish you safe travels ahead.
Hello floyd, Thank you for sharing your experience. We understand that expectations based on online information can be disappointing, especially when traveling with children. While we're sorry to hear that the amenities did not meet yo… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewI booked this hotel due to complimentary breakfast advertised and pool. Complimentary breakfast is very convenient and we planned to utilize pool. Not until after we got there were we told no pool, no breakfast! Very disappointing
Had we known breakfast and pool were not available would have stayed elsewhere
Hello Gurrola, Thank you for your feedback regarding your recent stay. We understand how important amenities like breakfast and the pool are to our guests. We appreciate your comments and will take them into consideration for future improvements. Your input helps us to better inform our guests about the facilities available. We hope to have the opportunity to serve you better in the future.
Hello Gurrola, Thank you for your feedback regarding your recent stay. We understand how important amenities like breakfast and the pool are to our guests. We appreciate your comments and will take them into consideration for future improv… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewNo breakfast.
Breakfast
Dear Guest, We appreciate your feedback regarding the breakfast service. We strive to provide a variety of dining options for our guests, and your comments have been noted for consideration. We encourage guests to explore local dining options or inquire about our available amenities during their stay for future visits. Thank you for sharing your experience with us.
Dear Guest, We appreciate your feedback regarding the breakfast service. We strive to provide a variety of dining options for our guests, and your comments have been noted for consideration. We encourage guests to explore local dining opti… Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewNo breakfast-no pool-construction on going-room could have been a little cleaner-no hot water
Hello Earl, Thank you for sharing your experience. We regret that certain aspects of your stay did not meet your expectations, particularly regarding the breakfast, pool access, and room cleanliness. We are currently undergoing renovations to enhance our facilities and appreciate your feedback, which will be taken into consideration as we strive to improve our services in the future. Your insights are valuable, and we hope to welcome you back to a more enjoyable stay.
Hello Earl, Thank you for sharing your experience. We regret that certain aspects of your stay did not meet your expectations, particularly regarding the breakfast, pool access, and room cleanliness. We are currently undergoing renovations… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewI didn’t like it cause I didn’t get to stay there. They told me they had rooms online but when I went to go check and they said they didn’t have anything so I had to find another place to stay.
Hello Romero, We appreciate your feedback regarding your booking experience. It's unfortunate that you were unable to secure a room as you had planned. Availability can sometimes fluctuate, and we apologize for any inconvenience this caused. Your comments will be noted for future improvements in our booking process. Thank you for sharing your experience.
Hello Romero, We appreciate your feedback regarding your booking experience. It's unfortunate that you were unable to secure a room as you had planned. Availability can sometimes fluctuate, and we apologize for any inconvenience this c… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewNOTHING! no accessible rooms available, no access due to the Rate Super 8 by Wyndham Carlsbad 1) under construction 2) no ADA access 3) no breakfast 4) split level format rooms only available by stairs 5) I am unable to navigate stairs as I use a motorized wheelchair 6) no rooms with outside access 7) refused to credit my room back 8) staff said only booking.com could cancel my stay and refund ) Booking .com said the hotel must cancel with them to make an exception to there no refund policy 10) is booking.com a scam? 11) this is gross misrepresentation and should be refundable and would be by most reputable companies
Hello Dunn, Thank you for sharing your concerns. We appreciate your feedback about accessibility, construction, and the breakfast offerings. We strive to provide clear information about our services, and we're sorry to hear about your experience with the booking process. Your insights will be shared with our team for review, as we continuously work to improve our guest's experiences. If you have further inquiries about your booking or cancellation, please contact management directly for assistance.
Hello Dunn, Thank you for sharing your concerns. We appreciate your feedback about accessibility, construction, and the breakfast offerings. We strive to provide clear information about our services, and we're sorry to hear about your … Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewMy employees liked it
Hello Jose, Thank you for sharing your feedback! We’re delighted to hear that your employees enjoyed their stay with us. We hope they created some great memories and found our amenities satisfactory. Your comments are valuable, and we appreciate you choosing our hotel for your group's stay. We look forward to welcoming you back in the future for another positive experience.
Hello Jose, Thank you for sharing your feedback! We’re delighted to hear that your employees enjoyed their stay with us. We hope they created some great memories and found our amenities satisfactory. Your comments are valuable, and we appr… Show more
Reviewed: 11 May 2025 · Stayed in March 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewThe location is fine. The price is fare.
The room is full of paint odor. There was no breakfast although it was included while booking.
Hello yazhen, We regret to hear about your experience with the paint odor in your room. We appreciate your feedback on the breakfast inclusion and will review this internally. We are glad you found the location satisfactory and the pricing fair. Thank you for sharing your thoughts with us.
Hello yazhen, We regret to hear about your experience with the paint odor in your room. We appreciate your feedback on the breakfast inclusion and will review this internally. We are glad you found the location satisfactory and the pricing… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewStaff indifferent.. Room in bad repair
Hello jenkins, We regret to hear about your experience and appreciate your feedback. We will share your comments with our team for their awareness. If there is anything we can do to improve your future visits, please feel free to discuss it with our management.
Hello jenkins, We regret to hear about your experience and appreciate your feedback. We will share your comments with our team for their awareness. If there is anything we can do to improve your future visits, please feel free to discuss… Show more