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  5. Reviews of Super 8 by Wyndham Cleveland

Reviews of Super 8 by Wyndham Cleveland This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

163 Bernham Drive Northwest, Cleveland, TN 37312, United States of America

#19 of 22 hotels in Cleveland

Guests' Choice

Review Score

Based on 111 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.9

  • Location

    7.7

  • Facilities

    6.6

  • Staff

    7.8

  • Value for money

    6.7

  • Free Wifi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 26, 2024

    7.0
    It was clean and friendly.
    • Business trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location was a little Erie at night so we parked close to the office.

    It was clean

    Stayed in May 2024

  • Reviewed: October 28, 2023

    5.0
    Fair
    • With a pet
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff were 6v

    Staff were understanding about our room change request, twice.

    Stayed in September 2023

  • Reviewed: August 13, 2023

    6.0
    Average
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows was horrible. Outside door was open and people smoking right there and smoke blowing back into our room

    Staff very friendly

    Stayed in August 2023

  • Reviewed: July 2, 2023

    6.0
    Was a decent place to stay for the money in that area.
    • Leisure trip
    • Group
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked a king suite and never seen that room I have stayed there multiple times in the last couple months have gotten a basic room each time even if I booked the better one. I don't understand that but maybe they will upgrade me on my next stay.

    Employees were nice

    Stayed in May 2023

  • Reviewed: June 30, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A bit run down, could use some repairs

    Was clean and bed was comfortable

    Stayed in June 2023

  • Reviewed: June 5, 2023

    6.0
    The staff were great but the room could be a little cleaner .
    • Leisure trip
    • Family with young children
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom is a little small. The floors were filthy to where we had to wear flip flops because your feet would be black. There were tenants that were taken up 5 parking spaces at a time. The metal bottom of the bed make alot noises while sleeping. Water pressure and hot water suck.

    I liked the pool and that we had a big enough room for my family. Especially the king bed and queen bed. Never saw that before.

    Stayed in June 2023

  • Reviewed: April 12, 2023

    6.0
    I would pay a little more and stay somewhere that had a hot breakfast.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    they advertised breakfast included. this consisted of granola bars, juice, and coffee very disappointing

    it was clean and right off the highway.

    Stayed in April 2023

  • Reviewed: September 12, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Studio Suite - Ground Floor/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had bugs in my room

    Stayed in September 2022

  • Reviewed: March 7, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    didn’t smell to. The staff wasn’t that friendly

    it was a good location

    Stayed in January 2022

  • Reviewed: July 3, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It smelled like weed inside the room. It was especially strong with the bathroom light/fan on.

    It was great besides the weed smell!

    Stayed in May 2021

  • Reviewed: May 2, 2024

    1.0
    Most unpleasant in every respect. I DO NOT RECOMMEND THIS FACILITY.
    • Leisure trip
    • Group
    • King Suite - Ground Floor/Non-Smoking
    • Stayed 3 nights

    The facilities were run down and poorly maintained. Hard & uncomfortable beds, poor lighting in rooms, mold in the shower & an unpleasant odor in the room. The outside door did not seal properly and there was a 1/8" gap around the door to the outside. The locks on the door did not work properly. Advertised breakfast consisted of coffee & OJ.

    My friend and I were attending a conference and the location of the hotel was excellent.

    Stayed in April 2024

  • Reviewed: April 30, 2024

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Superior King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Roaches. In the room Marijuana smoking in adjacent rooms. The outdoor pool had stagnant water. Vending machines are broken and empty.

    N/A

    Stayed in April 2024

  • Reviewed: March 23, 2024

    3.0
    Won’t stay there again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Mold in toilets Did not smell good Overall just dirty and needs major updating. Even paint or good cleaning might help

    Location

    Stayed in March 2024

  • Reviewed: January 12, 2024

    1.0
    I was unpleasantly surprised.
    • Leisure trip
    • Solo traveler
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    My booking confirmation information didn't include the $15 pet fee. Thankfully the desk clerk waived the fee. The room smelled like dog odor, there were dead bugs on the bathroom floor. I saw a cockroach on the desk, the desk and the table between the beds had water ring marks and spills from a previous guest. The orange juice was thick and brown. The only breakfast was one prepackaged Honey Bun for everyone.

    The location was convenient and the bed was comfortable.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    2.0
    Horrible
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no breakfast or if you think a coffee and a pre packaged cookie a breakfast and there was tons of black mold in the bathroom

    Location was fine

    Stayed in January 2024

  • Reviewed: October 19, 2023

    2.0
    Ugh
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Vents dirty floors dirty stains on bedding

    Stayed in October 2023

  • Reviewed: October 7, 2023

    3.0
    Highway Noise
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Drugs and prostitution

    The location

    Stayed in October 2023

  • Reviewed: August 28, 2023

    1.0
    Horrible
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk was horrible disrespectful... laughed and mocked me ... then walked away ignored me when I was asking about my stay horrible even have a nice video of how I was disrespected...

    Stayed in August 2023

  • Reviewed: June 23, 2023

    3.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room dirty, walls had patches, breakfast was unwrapped snack cakes, strong smell of cigarette smoke in the halls

    Pool was clean

    Stayed in June 2023

  • Reviewed: May 6, 2023

    1.0
    terrible
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    dirty and nasty

    dirty!

    Stayed in April 2023

  • Reviewed: May 4, 2023

    3.0
    Want ever stay there again. Will probably take Wyndham off of our stay locations when traveling.
    • Leisure trip
    • Group
    • Superior King Room - Non-Smoking
    • Stayed 3 nights

    No breakfast provided. Sign said no juice or coffee taken out of lobby, juice and coffee was all that was provided at no cost.

    Location.

    Stayed in April 2023

  • Reviewed: April 7, 2023

    1.0
    Horrible place to deal with , stay away! Far away!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    fraudulent charge on my card for the room. The hotel claims they need 24 hour notice for cancellation therefore your card information you entered an hour earlier while traveling will be charged even if you call and cancel your reservation. In this case they still had five rooms available when I called and explained we would no longer need the room that night. The reservation process online clearly states that payment due is 0 you pay when you arrive. Even though I called and spoke with them and canceled they still charged me for the room. When I spoke with their customer service rep they basically said tough luck. P.S. Booking.com was useless in try to resolve this issue also!

    Nothing absolutely nothing this place is a scam! Keep your credit card information away from this awful place they make fraudulent claims on your card! Go some where else and keep your charge card in your wallet.

    Stayed in April 2023

  • Reviewed: October 18, 2022

    3.0
    one of the worse stays I had
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    it was dirty. and unfinished

    it was close to my brother

    Stayed in October 2022

  • Reviewed: August 16, 2022

    10
    everything very good very clean good service, excellent comfort, only the small detail that they do not offer breakfast
    • Leisure trip
    • Family with young children
    • Superior King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    in the description it says that they provide breakfast, but they do not have any breakfast

    everything very clean, cleaning every day super comfortable beds

    Stayed in August 2022

Showing 1 - 25

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