Reviews of SureStay Studio by Best Western Conroe Downtown 2 stars

Hi Alan, Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Alan, Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable envi… Show more

Hi Bristow, Thank you for your feedback. We’re truly sorry to hear about the issues you experienced with pests in your room and the lack of accessibility. Cleanliness and guest comfort are a top priority for us, and we take your concerns seriously. We will immediately address the pest issue and also review our facilities to ensure they are more accessible for all guests. We do appreciate your compliments regarding our staff, and we’ll continue working on making necessary improvements to provide a better experience for everyone.

Hi Bristow, Thank you for your feedback. We’re truly sorry to hear about the issues you experienced with pests in your room and the lack of accessibility. Cleanliness and guest comfort are a top priority for us, and we take your concerns s… Show more

Hi Steve, Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to our team to hear that you enjoyed the cleanliness, comfort, and hospitality during your stay. We’re especially grateful for your recommendation—it’s one of the best compliments we can receive. Guests like you make what we do incredibly rewarding, and we’re glad Conroe left a positive impression on you.

Hi Steve, Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to our team to hear that you enjoyed the cleanliness, comfort, and hospitality during your stay. We’re especially gratefu… Show more

Hi Lin, Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort. Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!

Hi Lin, Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review. We strive to create a comfortable and welcoming environment for all our guests… Show more

Hi Carlos, Thank you for your feedback. While we understand that breakfast availability is important to many guests, it's important to note that offerings may vary based on operational hours, demand, or package selected at booking. We strive to communicate clearly through our website and at check-in what is currently being provided. Many guests still find value in our accommodations and service, and we hope the rest of your stay met your expectations.

Hi Carlos, Thank you for your feedback. While we understand that breakfast availability is important to many guests, it's important to note that offerings may vary based on operational hours, demand, or package selected at booking. We s… Show more

Dear Patricia, Thank you for your feedback. We're glad to hear you found the room clean and our staff friendly — those are things we take pride in. We’re sorry to learn that your stay didn’t fully meet expectations, especially regarding the ADA room and lack of elevator access. We completely understand how important accessibility is, particularly for guests with back issues or mobility concerns, and we regret that this caused added inconvenience during your visit. Your feedback is important and has been shared with our management team as we continue to look at ways to improve our facility and guest experience. Thank you for staying with us, and we hope to offer you a more comfortable visit in the future.

Dear Patricia, Thank you for your feedback. We're glad to hear you found the room clean and our staff friendly — those are things we take pride in. We’re sorry to learn that your stay didn’t fully meet expectations, especially regardi… Show more

Hi Shepherd, Thank you for your kind words about our front desk team, the cleanliness of your room, and the convenience of our parking — we're glad those aspects of your stay met your expectations. We understand how frustrating it can be when an amenity like the ice machine is temporarily unavailable, especially when everything else is going smoothly. Please know that while occasional maintenance issues may arise, we always strive to address them as efficiently as possible to minimize any inconvenience. We appreciate your understanding and are pleased that the rest of your experience was positive.

Hi Shepherd, Thank you for your kind words about our front desk team, the cleanliness of your room, and the convenience of our parking — we're glad those aspects of your stay met your expectations. We understand how frustrating it can b… Show more

Dear Alisa, Thank you for taking the time to share your experience. We’re happy to hear that most of our front desk team made a positive impression and that you found them friendly and accommodating—this is the level of service we strive to provide. That said, we’re truly sorry to hear that one staff member did not reflect this same level of professionalism. Your feedback has been shared with our management team so we can follow up appropriately and reinforce our commitment to courteous service at all times. We also apologize for the noise disturbance from the neighboring room. Please know that our front desk is available 24/7 to assist with such issues, and we would have been happy to intervene to ensure a peaceful night’s rest. Thank you again for your comments, and we hope to have the chance to welcome you back for a more seamless stay.

Dear Alisa, Thank you for taking the time to share your experience. We’re happy to hear that most of our front desk team made a positive impression and that you found them friendly and accommodating—this is the level of service we strive t… Show more

Dear James, Thank you for taking the time to share your concerns. We genuinely regret to hear that you felt uncomfortable during your experience with us. Your safety and well-being are our top priorities, and we take such feedback very seriously. We strive to maintain a welcoming and secure environment for all our guests, and we are actively working on improving our property and its surroundings. Your comments regarding safety and the perception of our location will be shared with our management team for further review. We understand your decision to cancel your reservation, and we apologize for any distress this situation may have caused. Thank you for your feedback, and we hope that you find accommodations that better meet your expectations in the future.

Dear James, Thank you for taking the time to share your concerns. We genuinely regret to hear that you felt uncomfortable during your experience with us. Your safety and well-being are our top priorities, and we take such feedback very ser… Show more

Dear Nereida, Thank you for your feedback regarding your recent stay. We appreciate your input about the breakfast options. While we do not advertise a full breakfast service, we do offer complimentary grab-and-go snacks and coffee for our guests. We understand that many guests prefer a more substantial breakfast, and we will certainly take your suggestion into consideration as we evaluate our offerings. Your insights are invaluable in helping us improve the guest experience, and we hope to welcome you back in the future!

Dear Nereida, Thank you for your feedback regarding your recent stay. We appreciate your input about the breakfast options. While we do not advertise a full breakfast service, we do offer complimentary grab-and-go snacks and coffee for ou… Show more

Dear Daniel, Thank you for sharing your feedback! We’re glad to hear that you found the location and facilities to your liking. We apologize for the trouble you had with the stove and the lack of cooking utensils in the room. We’ll make sure to review our amenities and ensure everything is functioning properly for our future guests. Regarding the laundry, we understand that it can be an inconvenience, and we appreciate your understanding. We hope you’ll consider staying with us again in the future, and we’ll work to make your next visit even more enjoyable.

Dear Daniel, Thank you for sharing your feedback! We’re glad to hear that you found the location and facilities to your liking. We apologize for the trouble you had with the stove and the lack of cooking utensils in the room. We’ll make su… Show more

Dear Savannah, Thank you for your lovely feedback! We’re so glad to hear that you had a great stay and found your room spacious and comfortable. We also appreciate your suggestion regarding breakfast. While we don't currently offer breakfast, we will definitely take your input into consideration as we continue to evaluate our services for future improvements. We look forward to welcoming you back for another enjoyable stay!

Dear Savannah, Thank you for your lovely feedback! We’re so glad to hear that you had a great stay and found your room spacious and comfortable. We also appreciate your suggestion regarding breakfast. While we don't currently offer br… Show more

Hi Luca, Thank you for sharing your feedback. We're delighted to hear that you enjoyed your spacious room, clean accommodations, comfortable king-sized bed, and convenient location near downtown. We understand that not having an elevator can be an inconvenience, especially when it comes to handling luggage, and we appreciate your patience in this regard. Our team strives to provide a welcoming experience, and we're glad that the overall aspects of your stay met your expectations.

Hi Luca, Thank you for sharing your feedback. We're delighted to hear that you enjoyed your spacious room, clean accommodations, comfortable king-sized bed, and convenient location near downtown. We understand that not having an elevat… Show more

Hi Ross, Thank you for sharing your feedback regarding your recent experience at our hotel. We understand how frustrating it can be when a reservation issue arises, and we sincerely apologize for any inconvenience you encountered upon arrival. While we strive to ensure smooth check-ins, there are times when unforeseen technical issues can complicate the process. Our front desk team is dedicated to providing excellent service, and we regret if their demeanor did not reflect that commitment during your visit. We appreciate your understanding and hope you will consider staying with us again in the future.

Hi Ross, Thank you for sharing your feedback regarding your recent experience at our hotel. We understand how frustrating it can be when a reservation issue arises, and we sincerely apologize for any inconvenience you encountered upon arri… Show more