Reviews of Super 8 by Wyndham Dumfries/Quantico 1 stars

Dear Guest, Thank you for taking the time to leave your feedback. We take all guest concerns seriously, and I’m sorry to hear you were unhappy with aspects of your stay. However, I would like to respectfully clarify a few important points based on our records and direct interactions during your extended stay with us. You and your guests stayed at our property for approximately three weeks in two separate rooms (214 and 215), with a total of eight individuals including children. During that time, we received multiple complaints from other guests regarding excessive noise, children running in hallways late at night, and heavy in-and-out traffic throughout the property. Our front desk staff and management spoke with you on several occasions to address these concerns and requested your cooperation. Despite your assurances that the issues would stop, the disturbances continued. In order to maintain a peaceful and safe environment for all of our guests, management made the decision not to extend your stay and added you and your guests to our Do Not Rent list. We have video footage and detailed front desk documentation to support these actions. Regarding the room conditions, any cleanliness or maintenance issues should have been brought to the front desk’s attention so we could address them promptly. We strive to keep all rooms in good condition and respond quickly when something is not up to standard. We also want to be clear that our policies apply equally to all guests, and any decisions made were based solely on behavior and guest policy violations—not on race or background. We do not tolerate discrimination of any kind at our property, either from staff or guests. We truly regret that your experience ended on these terms, but we stand by our staff’s professionalism and the actions taken to protect the comfort of our other guests. Sincerely, Muhammad Rashid

Dear Guest, Thank you for taking the time to leave your feedback. We take all guest concerns seriously, and I’m sorry to hear you were unhappy with aspects of your stay. However, I would like to respectfully clarify a few important points … Show more

Thank you for your feedback. I’m very sorry to hear that you encountered an unpleasant odor during your stay — this is certainly not the experience we want for our guests. Cleanliness and comfort are top priorities for us, and I regret that we fell short in this instance. We are actively investigating this issue and taking corrective steps to ensure it does not affect future guests. If you're open to sharing more details about your stay (such as your room number or the specific area where this occurred), please contact me directly at [your contact information]. Your input would be incredibly helpful. We appreciate your time and hope to have the opportunity to welcome you back for a much improved stay. Sincerely,

Thank you for your feedback. I’m very sorry to hear that you encountered an unpleasant odor during your stay — this is certainly not the experience we want for our guests. Cleanliness and comfort are top priorities for us, and I regret tha… Show more

Thank you for sharing your feedback. I’m very sorry to hear that your experience did not meet expectations. We take all guest comments seriously, even when they are difficult to read, as they help us identify areas where we need to improve. While your comment was brief, we’d appreciate the opportunity to learn more about what specifically led to your disappointment so we can take the appropriate steps to address it. Please feel free to contact me directly at [your contact information]. We hope you might give us another chance in the future to provide you with a much better experience. Sincerely,

Thank you for sharing your feedback. I’m very sorry to hear that your experience did not meet expectations. We take all guest comments seriously, even when they are difficult to read, as they help us identify areas where we need to improve… Show more

Thank you for taking the time to share your feedback. We're glad to hear you found your room very clean and appreciated our location and pricing — those are things we work hard to get right! We understand the room felt a bit small, and we appreciate you mentioning it. We do offer a variety of room types, so if your travels bring you back this way, we’d be happy to help you find something a bit more spacious. Thanks again for staying with us — we hope to welcome you back soon! Warm regards,

Thank you for taking the time to share your feedback. We're glad to hear you found your room very clean and appreciated our location and pricing — those are things we work hard to get right! We understand the room felt a bit small, and… Show more

Thank you for your feedback, and I sincerely apologize for the disturbance you experienced during your stay. We understand how important a good night’s sleep is, and I’m sorry that noise from above disrupted your rest. We are currently reviewing our quiet hours policy and will be addressing this issue with the appropriate guests or staff to ensure it doesn't happen again. Your comfort matters to us, and we appreciate you bringing this to our attention. Please feel free to reach out to me directly if you'd like to discuss your experience further. We do hope you'll consider giving us another chance to provide you with a more peaceful stay. Warm regards,

Thank you for your feedback, and I sincerely apologize for the disturbance you experienced during your stay. We understand how important a good night’s sleep is, and I’m sorry that noise from above disrupted your rest. We are currently rev… Show more

Thank you for taking the time to share your experience. I want to sincerely apologize for the unacceptable conditions you encountered during your stay. What you described—unclean bedding, a dirty tub, noise disturbances, and unsanitary furniture—is far from the standard we aim to uphold, and I’m truly sorry for the discomfort and frustration this caused. It’s clear we fell short in multiple areas, and I fully understand your disappointment, especially when you were expecting a restful, clean, and quiet environment. We take concerns like yours very seriously, and I’ve already addressed this with our housekeeping and front desk teams to ensure corrective action is taken immediately. Regarding your request for compensation, I would like to discuss this further with you directly so we can make things right. Please contact me at [your direct phone number or email], and I will personally assist you. We appreciate your honesty and the opportunity to learn from this. I hope we can earn back your trust. Sincerely,

Thank you for taking the time to share your experience. I want to sincerely apologize for the unacceptable conditions you encountered during your stay. What you described—unclean bedding, a dirty tub, noise disturbances, and unsanitary furn… Show more