Reviews of Baymont by Wyndham Rochester Mayo Clinic Area 2 stars

Thank you for taking the time to share your feedback. We're glad to hear you found our staff friendly and helpful, and that you were pleased with the cleanliness of our property. We do want to sincerely apologize for the inconvenience and concern caused during the fire alarm incident. The safety and comfort of our guests is our top priority, and we take situations like this very seriously. We are currently reviewing the matter with our team to ensure that all appropriate emergency protocols are followed and that proper support is provided to our guests during such events. We also understand your concern about our proximity to the Fairgrounds. While some guests appreciate the location, we understand it may not suit everyone, and we’re sorry if it impacted your experience. Thank you again for your valuable feedback—it helps us improve. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable stay.

Thank you for taking the time to share your feedback. We're glad to hear you found our staff friendly and helpful, and that you were pleased with the cleanliness of our property. We do want to sincerely apologize for the inconvenience … Show more

Thank you for sharing your feedback with us. We're glad you found the price to be a good value, but we're truly sorry to hear that other aspects of your stay did not meet expectations. We apologize for the humidity and musty smell in your room—this is not the experience we want our guests to have. We’ve shared your comments with our maintenance and housekeeping teams so they can address this immediately. We also appreciate your feedback on the barn-style bathroom door and understand the concern about privacy and the lack of a lock. This is something we’re actively reviewing as we continue making improvements to our rooms. Regarding the treadmill, we’re sorry it wasn’t in working condition during your visit. Our team will be checking the equipment to ensure it's properly serviced for future guests. Thank you again for bringing these issues to our attention. We hope you'll consider staying with us again, and give us the opportunity to provide you with a better experience.

Thank you for sharing your feedback with us. We're glad you found the price to be a good value, but we're truly sorry to hear that other aspects of your stay did not meet expectations. We apologize for the humidity and musty smell … Show more

Thank you for taking the time to share your feedback. We're glad you appreciated our location, but we're very sorry to hear that certain aspects of your stay fell short of expectations. We sincerely apologize that the pool was not available during your visit. For the safety of our guests, we had to temporarily close it to properly regulate the chemical levels. We understand how disappointing this can be and truly regret the inconvenience. Regarding the waffle machine, we’re sorry for any confusion — it was on and functioning during breakfast hours. We’ll be sure to follow up with our staff to ensure they are offering clear and helpful assistance to our guests at all times. We appreciate your comments as they help us improve, and we hope you’ll give us another opportunity to provide you with a better experience in the future.

Thank you for taking the time to share your feedback. We're glad you appreciated our location, but we're very sorry to hear that certain aspects of your stay fell short of expectations. We sincerely apologize that the pool was not … Show more

Thank you for taking the time to share your feedback. While we're very sorry to hear that most aspects of your stay did not meet your expectations, we truly appreciate your kind words about our staff. They work hard to provide a welcoming experience, and we're glad that shined through. We’d welcome the opportunity to learn more about what specifically didn’t meet your expectations so we can continue to improve. Please feel free to reach out to us directly if you're open to sharing more details. Thank you again, and we hope you'll consider giving us another chance in the future.

Thank you for taking the time to share your feedback. While we're very sorry to hear that most aspects of your stay did not meet your expectations, we truly appreciate your kind words about our staff. They work hard to provide a welcomi… Show more

Thank you for taking the time to share your experience, and please accept our sincerest apologies for the issues you encountered during your stay. We are truly sorry that your visit did not meet expectations and, more importantly, that we failed to provide the level of cleanliness, comfort, and service that every guest deserves. The conditions you described are unacceptable and not reflective of the standards we strive to maintain. We take all guest concerns very seriously, and your comments have already been shared with our housekeeping and maintenance teams for immediate investigation and corrective action. We also regret the way your request for a refund was handled. We understand your frustration and apologize for any miscommunication or inconvenience caused. Please know that your feedback is critical to helping us improve, and we are taking the necessary steps to ensure this does not happen again. If you're open to it, we would appreciate the opportunity to speak with you directly and make things right. Thank you again for your honest review.

Thank you for taking the time to share your experience, and please accept our sincerest apologies for the issues you encountered during your stay. We are truly sorry that your visit did not meet expectations and, more importantly, that we f… Show more

Thank you for your feedback. We're glad to hear you found our staff friendly and the rooms clean—that means a lot to us. We’re truly sorry that the noise from the air conditioner affected your comfort and rest. We understand how important a quiet, restful environment is, and we appreciate you bringing this to our attention during your stay. Our maintenance team has been notified so the issue can be properly addressed. Your comments help us improve, and we hope to have the chance to provide you with a mu

Thank you for your feedback. We're glad to hear you found our staff friendly and the rooms clean—that means a lot to us. We’re truly sorry that the noise from the air conditioner affected your comfort and rest. We understand how import… Show more

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that the cleanliness of both the hotel and your room did not meet expectations. This is not the standard we strive to uphold, and we sincerely apologize for the inconvenience and discomfort you experienced. We have shared your comments with our housekeeping team to ensure this is addressed immediately and steps are taken to prevent similar issues in the future. We truly appreciate your feedback, as it helps us improve, and we hope you'll consider giving us another opportunity to provide you with a much better stay.

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that the cleanliness of both the hotel and your room did not meet expectations. This is not the standard we strive to uphold, and w… Show more

Thank you for sharing your detailed feedback. We’re glad our location near Mayo was convenient for you, but we’re sorry to hear about the challenges you experienced during your stay. We apologize for the issues with parking and the lack of lighting in the back area—your safety and comfort are very important to us, and we are reviewing ways to improve this. We’re also sorry the room did not meet your expectations, especially with the smoke smell, mattress comfort, bed size discrepancy, and air conditioning. These are all areas we take seriously and have already shared with our maintenance and housekeeping teams to address. Regarding the noise from the room above, we understand how disruptive that can be, and we’re working to minimize such disturbances in the future. Thank you for your honest comments about breakfast as well; we’ll continue to work on enhancing that experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a much improved stay in the future.

Thank you for sharing your detailed feedback. We’re glad our location near Mayo was convenient for you, but we’re sorry to hear about the challenges you experienced during your stay. We apologize for the issues with parking and the lack of… Show more