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  5. Reviews of Red Lion Inn & Suites Gretna - Omaha SW

Reviews of Red Lion Inn & Suites Gretna - Omaha SW 2 stars

14355 Highway 31 South, Gretna, NE 68028, United States

#2 of 2 hotels in Gretna

Guests' Choice

Review score

Based on 45 hotel reviews

5.0

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    5.5

  • Location

    7.2

  • Facilities

    5.0

  • Staff

    6.7

  • Value for money

    5.8

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Showing 1 – 25

  • Reviewed: 13 May 2025

    4.0
    will never stay there again and realize when it is cheap, it is not a good place to stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    No elevator for 2nd floor; carpet looked dirty, no chair in room, only place to sit was on bed; breakfast at 730 AM, there was one muffin and one donut. whatever the bed sits on, or the base, is noisy when you sit on it.

    It was a bed to sleep in and everything worked, shower, tv AC, fridge Friendly and accommodating when called about changing rooms due to health reasons (room was upstairs and at far end of hall. I am unable to walk that far)

    Stayed in May 2025

  • Reviewed: 28 October 2024

    4.0
    The stay was cheap.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    The linens were dirty and not washed prior to us staying. The breakfast only consisted of waffles and nothing else was prepared by staff. Had to ask for toliet paper because there was none in the room.

    It was a great price and a nice location.

    Stayed in October 2024

  • Reviewed: 21 October 2024

    5.0
    It was okay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It said it had a pool when it didn’t and that was part of why we stayed there.

    The location and the cleanliness

    Stayed in October 2024

  • Reviewed: 4 October 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Booking .co. doubled book us for 2 different rooms. The motel clerk was lying to us on a few occasions as his story changed throughout the coversation. He refused to provide managers contact info, his name and his storis changed.He promised management would contact us but it never happened. Fortunately he tried to contact booking.com to resolve the situation but Booking,com was not helpful either. We needed to go to our crefit card co to remove the charges. This all started at the website. Aa i wad confirming reservation , it went another page regarding flights and car rental. It would not return to hotel resevations and it never confirmed reservation. Therefore i called the hotel yo see if it had been processed on their enf. It had not, therefor i booked again for the 2 queens. When i arrived 5o the hotel ot was recorded that 2 bookings had been submitted (1 for a king, 1 gor a queen) when i checked my rmail, both booking did finally show up.

    Stayed in September 2024

  • Reviewed: 24 June 2024

    5.0
    Good value for us. Would stay there again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Room could have been cleaner. Something had been spilled on the bedframe and never cleaned off. We were short on towels, but just asked for more at front desk.

    Did not try the breakfast, just got McDonald's across the parking lot. Location was convenient for us.

    Stayed in June 2024

  • Reviewed: 18 November 2023

    5.0
    This establishment is charging for incidentals that did not occur. Illegal operation going on here.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Booking.com quoted the price as $80.10. I was charged $100.13. Clerk asked for my credit card for incidentals, we entered room, cleaned up, slept the night and then left. I am NOT aware of any incidentals. Please be advised I am very dissatisfied with this additional charge, please explain. If this establishment is charging for non-existent incidentals for illegal revenue, Booking.com should definitely investigate and NOT promote this establishment.

    Location was great, near our destination.

    Stayed in November 2023

  • Reviewed: 4 September 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was only 2 pillows in the room and they were small and flat. Asked for a couple more, apparently the hotel only has enough for each room to have 2. The hall carpet was filthy! The outside had trash all over.

    The location was fine. Can't really expect much for $70.

    Stayed in September 2023

  • Reviewed: 1 June 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was nothing I liked about this if I wasn't so tired I wouldn't complained a lot more and got my money back I've never had such a bad experience through booking.com

    Just started off I was charged more than what booking.com said the bedspread had nasty spots on it when I address this with the manager on duty he handed me one cheesy blanket to try and compensate knowing there was two people in the room no hot water no toilet paper the most uncomfortable bed I've ever slept on I seriously suggest you take this off your website because it is a horrible place to stay

    Stayed in June 2025

  • Reviewed: 26 May 2025

    1.0
    This place should not be allowed to rent rooms.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    Everything

    This place was absolutely disgusting

    Stayed in May 2025

  • Reviewed: 25 March 2025

    9.0
    Overall good stay and good value
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast had just a few items to choose from

    Clean and Comfortable

    Stayed in March 2025

  • Reviewed: 2 March 2025

    1.0
    Hallway had a bad odor. Soap scum on shower, no toilet paper, no chairs.
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location.

    Stayed in March 2025

  • Reviewed: 14 February 2025

    7.0
    It was ok, had all the basics. I’d stay again if there weren’t any other better options.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Minimal choices.

    Minimal effort.

    Stayed in February 2025

  • Reviewed: 19 October 2024

    7.0
    Great for overnight traveler
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Stayed overnight while traveling. The place was clean and comfortable.

    Stayed in October 2024

  • Reviewed: 16 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff very kind. And they always try to do the best for our comfort.

    Stayed in September 2024

  • Reviewed: 16 August 2024

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not very clean

    Stayed in August 2024

  • Reviewed: 16 June 2024

    9.0
    We had a wonderful stay! Thank you!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    An easy chair in the room would have been nice, also, the bathroom was a little small.

    The room was large and CLEAN! The staff was very polite and kind.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Fresh fruit and eggs

    Minimal breakfast selection.

    Stayed in June 2024

  • Reviewed: 21 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The back door not working properly

    Location was easy to find and close to the outlet mall

    Stayed in October 2023

  • Reviewed: 4 September 2023

    1.0
    Very poor
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nothing

    Stayed in September 2023

  • Reviewed: 21 August 2023

    7.0
    Hit and miss
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was nothing and the night auditor wouldn't change my reservation cuz I made it at 1am to check in at 2am. He told me to wait till 3pm and I was pissed. Plus I couldn't get a hold of booking.com to help me with this oversight and I'm a Night Auditor at my place hotel.

    The room size

    Stayed in August 2023

  • Reviewed: 30 July 2023

    1.0
    Wouldn’t recommend.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check in guy was great. Came out with smile and was very pleasant. Thee rooms didn’t have a fridge. Only two towels in the bathroom. Door key didn’t work first or second time. Check out was at 11. At 930 room service started knocking/trying to come in our room. Tried to get in twice. Limited pillows. Tv didn’t work and when it was it was 1970’s antenna fuzzy.

    The location was good. Easy interstate access. Big shopping center next door and a gas station.

    Stayed in July 2023

  • Reviewed: 18 July 2023

    9.0
    very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    no refrigerator

    location was very good, newly painted building, breakfast was good.

    Stayed in June 2023

  • Reviewed: 15 September 2022

    3.0
    Short and probable won't try this hotel chain again.
    • Leisure trip
    • Couple
    • Queen Room - Disability Access - Non-Smoking
    • Stayed 1 night

    The first room smelled like heavy smoke in a non-smoking hotel. The A/C was visibly dirty. The second room we were moved to was not a whole lot better as far as the smell.

    Staff tried hard to work with our needs and accommodate us. The location was easy to find.

    Stayed in September 2022

  • Reviewed: 18 July 2025

    1.0
    Did not stay due to concerns about security.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was someone already in the room they gave us

    Location

    Stayed in July 2025

Showing 1 – 25

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