On the weekend days, most of the time at breakfast was spent waiting for them to bring out more food little by little while everything was empty. Also, the trash would be overflowing and nobody was checking on it so my mother was compelled to remove the bag from the can so people could fit additional trash into the bag. The pool was closed and looked like a scene from a horror film it was so disgusting and clearly has not been in service for quite some time. We had an issue where we needed the bedding to be replaced on one of our beds. I made the front desk aware of the situation while we were at breakfast that morning and let them know we'd be heading to the park for the day, so there would be no rush. I placed the soiled bedding outside our door and it was picked up prior to us even leaving for the day. When we returned, the bed was still stripped so I went down to ask for sheets and blankets and I was handed a couple sheets and told they didn't have any blankets at the moment they were in the housekeeping area. After some time, another member of our party went to ask and was again handed sheets and told there wasn't a blanket available. I went down to the desk AGAIN to request a blanket be taken from an empty room or if we could have a different sized blanket because we have a toddler and preschooler who need a blanket. I was told it wasn't laundry day and there weren't any available. Additionally, I had prepaid for the hotel prior to arriving yet the property continually tried to charge my card for the full amount so many times that my credit card flagged it for fraud.

The hotel's proximity to Hershey Park is great, it took about 15 minutes to drive to the park each day. There was free breakfast which was awesome with little children.

Stayed in July 2025

Check in is at 3 PM. We got there at 10 PM and our room still was not ready. They gave us a different room. It was 90° outside and the air conditioner didn’t work. So we tried for room three and that room was decent enough to stay in.

Stayed in August 2025

Close to location needed

Stayed in July 2025

The pool is out of order and that was not disclosed nor was it stated when checking in I found out it was down when walking over to the pool to swim

Clean rooms helpful staff

Stayed in July 2025

It seemed to still be going through a renovation. The pool was not available because of this.

The price was good, but the location was not near where I needed it to be. When I researched it online I was under the impression that it was closer to Swatara.

Stayed in July 2025

Pool was closed and the kids were disappointed

Very nice staff and great location

Stayed in June 2025

Room wasn't clean, it was a challenge to find another open room (we were sent to an occupied room more than once). Pool out of order Lobby not air conditioned Shower didn't drain well No one answered listed phone number

Bedding was.clean and comfortable

Stayed in June 2025

Breakfast was not at all good.

Break fast was horrible. They has just 2 pc of bagel. 2-3 pcs of saisage patties. Looks like we were eating left overs.

Stayed in January 2025

Pool was closed and never mentioned

Newly remodeled bathroom was big

Stayed in December 2024

Bathroom/fan fixture made a horrible noise. Could hear a lot of noise in the hall. Front staff never available.

Good parking. Room was comfortable and clean. Close to Hershey Park. Breakfast offering was decent.

Stayed in October 2024

Bath room new paint was falling off ceiling no were to place things in the shower

Breakfast was ok good enough to get your day started

Stayed in October 2024

Breakfast was horrible, coffee was terrible.

Very clean.

Stayed in October 2024

N/a

Breakfast and it was clean

Stayed in August 2024

h No staff was ever there to speak to. Breakfast was out, no trash removed. Check in had a handwritten sign saying Express checkout with a arrow. But no one to talk to to see when the room will be ready. They showed up at 3pm. Front door was left unlocked and doors open,when we arrived back after a concert. It was 1:20am

Stayed in October 2024

Breakfast was not that great

Room was very nice

Stayed in September 2024

There were bugs in the bathroom, coming up from drain. We didn't shower

Mostly clean and staff was great

Stayed in September 2024

First room had broken AC, had to move us to another room. Second room had no coffee maker (but we weren't using it anyway).

Convenient, Room cooled down nicely.

Stayed in September 2024

toilet height

Good

Stayed in August 2024

The free breakfast was horrible. But the staff was very nice and helpful.

Stayed in July 2024

The first morning there the fire alarm went off at 6:30 am which was fine and luckily no fire. The second morning the alarm went off again at the same time. My husband called the front desk to check if it was a fire or something like the previous morning. He was told that they’ve been having issues with the fire alarms going off. So, it’s been an ongoing problem that nobody wants to fix.

The location was great since our destination was for Hershey park both days. There were several places to eat around the hotel that had really good food. The Manada Diner especially we enjoyed eating at.

Stayed in August 2024

There was a film on top of pool and it was cold

Stayed in August 2024

Lot of noises banging doors all nights

Stayed in June 2024

Will give this hotel the benefit of the doubt as Stevie Nicks playing at Hershey but not enough cups, creamers but staff were accommodating. Need more cleaning staff, used towels left on exercise equipment, only one towel at pool when it opened, again staff accommodating. Dirt on our bathroom Floor. The light switch in our bathroom had no plate which is a safety hazard. They need to hire handyman to fix these things.

Breakfast was included. Close proximity to Hershey Park or as we booked this place for a concert at Hershey stadium next to park without the 400 to 800 per night costs in town. Sheets & bed clean & comfortable.

Stayed in June 2024

The trip was with friends for a concert that was postponed last minute. We decided to just leave and go back home. While I knew that a refund wasn’t possible, the hotel didn’t even offer a partial refund, we were only in the room for 2 hours. Would have been nice if the hotel would have refunded some of the cost, even if it was just $50.00. The guy at the desk ask us when we said we were leaving if we were expecting a refund, because that was going to happen.

It was updated and very clean.

Stayed in June 2024