57 West Service Road, Hartford, CT 06120, United States of America
#8 of 8 hotels in Hartford
Guests' ChoiceBased on 221 hotel reviews
4.2Cleanliness
5.1
Comfort
5.2
Location
6.0
Facilities
4.7
Staff
5.8
Value for money
5.4
Free WiFi
6.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 6, 2024
Steven
United States of AmericaAdvertised free breakfast buffet. Upon arrival was told that was no longer available. Mentioned that fact to staff. They seemed uninterested in updating their website.
Price
Stayed in May 2024
Reviewed: April 26, 2024
Nhan
United States of Americanot so clean, bad smell
location
Stayed in April 2024
Reviewed: March 28, 2024
Pritchard
United States of AmericaThe website said they have continental breakfast and they didn't! After my car breaking down. I was expecting to be able to eat and couldnt!
Stayed in March 2024
Reviewed: March 24, 2024
Sasenarine
United States of AmericaFound evidence of Roche’s.
Lights in the room was not working and did not get fixed. Did not get breakfast. Soda machine too expensive.
Stayed in March 2024
Reviewed: March 15, 2024
Machel
United States of AmericaNot clean
Nothing.
Stayed in February 2024
Reviewed: January 5, 2024
Adam
CanadaThe Concierge. He just stared at me when I came to the window. No "good morning", no "Hello".
Toilet was leaking... Bathroom outlet wasn't working... Outlet strength was awful. Just a co place to sleep really lol.
Stayed in January 2024
Reviewed: July 24, 2023
Connor
United States of AmericaThe holes in the walls, the extra carpet lazily hidden behind a table, many things actually
It wasn’t that far from the convention center
Stayed in July 2023
Reviewed: June 30, 2023
Pamela
United States of AmericaThe hot water in the bathroom sink just automatically cuts off if you are using it.
The bed is comfortable. And it's an ok overnight spot.
Stayed in June 2023
Reviewed: June 12, 2023
Richard
United States of AmericaConsidering all of the negative reviews I read prior, I wasn't too upset with my room. Besides the sink dripping, parts of the window pane were broken or cracked, and the floors could've been vacuumed better; I was pleasantly surprised!
Within walking distance to the XFINITY CENTER. Bed and A/C were very comfortable.
Stayed in June 2023
Reviewed: April 10, 2023
Geisel
United States of Americathe bathroom smell bad
the bed
Stayed in April 2023
Reviewed: March 22, 2023
Alisha
United States of Americaon booking it listing as breakfast Is included but it’s not there a posting near office says due to covid they don’t do breakfast anymore wouldn’t of booked there had I known also the room was left dirty from previous guest
it was close to everything we were doing
Stayed in February 2023
Reviewed: October 27, 2022
Powell
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: August 15, 2022
Jaeden
United States of Americastains on sheets, tv volume didn’t work, window was broken when we got there
location
Stayed in August 2022
Reviewed: August 1, 2022
Xiaoping
CanadaI booked the room with breakfast included. But I was told no breakfast when got there. The worst was that the fire alarm was on at 4:30am and drove everyone out of the motel, which ruined my night.
The room is with decent size. The stuff is nice.
Stayed in July 2022
Reviewed: July 26, 2022
Pinaki
United States of AmericaIt wasn’t well maintained, no elevators, no breakfast. Rooms were smelly and didn’t look clean. The bathroom flush didn’t work and when complained, no one came to repair. The folks in the corridor were all intoxicated.
Stayed in July 2022
Reviewed: July 18, 2022
Ashley
United States of AmericaIt was gross. The whole hotel smelt like cigarettes. The bedsheets and blankets weren't clean, the duvet had a cigarette burn and the pillowcase had an unidentifiable stain. The outlets didn't work. The breakfast was permanently closed.
The location was good for what I was doing
Stayed in July 2022
Reviewed: July 5, 2022
Nazil
United States of AmericaRoom and bath could be updated a bit. The beds also
No one bothered you. Cleaning personally came around and asked if we needed the room cleaned after a night. Ample parking.
Stayed in July 2022
Reviewed: July 4, 2022
Dwayne
United States of Americabath needed fixing water not running properly so you taking a shower and the water is not going down🤢
it was close to my destination
Stayed in July 2022
Reviewed: January 16, 2022
Hector
United States of AmericaHallways and common areas were pretty messy.
I has my privacy and the staff was pleasant and respectful.
Stayed in December 2021
Reviewed: December 6, 2021
Kamil
United States of AmericaEverything else all types of dangerous things going on.. not a safe place for kids
that they tried to keep it clean
Stayed in December 2021
Reviewed: November 29, 2021
Alberto
United States of AmericaThat I saw a few roaches
The location of the place easy way to get to downtown Hartford by bus
Stayed in November 2021
Reviewed: October 28, 2021
Tina
United States of AmericaNo Continental breakfast although it was advertised. No coffee supplies In the room.
Comfortable bed. Hot water
Stayed in October 2021
Reviewed: October 11, 2021
Georgia
United States of AmericaVery undated, plaster all over the walls. Phone didn’t work, fire alarm beeped constantly they changed the battery but it still beeped, changed it again and shortly after we went to bed it started beeping again. Went to the front desk where I found the desk clerk sleeping and very hard to get to acknowledge me. I asked him to fix it and he told me there was nothing he could do. So I went back to my room and I and a friend who was also woke up by it took it down. Complained the next morning to the management and they told me I should have brought it to them . (We had put it back up) and I told him that was not my job.
Good location for the venue we went to
Stayed in October 2021
Reviewed: October 6, 2021
Adilson
United States of AmericaNada
Unfortunately was nothing I really liked
Stayed in October 2021
Maceió, Brazil
Odeceixe, Portugal
Byron Bay, Australia
Devanahalli-Bangalore, India
Branson, USA
Istanbul, Turkey
Montpellier, France
Bonassola, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content