Reviews of Royal Palace Inn and Suites Myrtle Beach Ocean Blvd

The guest booked our cheapest room, which has one bed for two people, but expected five-star facilities for that price. We clearly state in our listing that it is one room with one double bed, meaning a full-size bed, not two beds. Some guests misunderstand “double” to mean “two beds,” but it actually refers to the bed size. That’s why we printed out a notice to show the guest that we have already mentioned this everywhere. The guest did not want to pay the price difference. If you want a bigger room with two beds, you must pay the difference. You argued a lot during check-in because you didn’t want to pay the extra $20 to upgrade the room type. I completely understand that your frustration comes from that, and that’s why you gave us a low rating. You didn’t have any other issues, the only problem was that you had to pay $20 to get a bigger room with two beds. It’s not the property’s fault if you chose the cheapest room. Next time, please make sure to check both the bed type and the number of people allowed before booking. If you go on vacation, please don’t argue for a couple of dollars for extra comfort. If you want a comfortable stay, be willing to pay for it, and if you really don’t want to pay extra, then stay with what you booked and paid for. If your feedback was truly honest, there would be no need to post it anonymously. We are aware that this review was posted by the two girls who visited last week.

The guest booked our cheapest room, which has one bed for two people, but expected five-star facilities for that price. We clearly state in our listing that it is one room with one double bed, meaning a full-size bed, not two beds. Some gue… Show more

We have experienced multiple issues with local guests in the past, which is why many properties, including ours, have strict policies regarding local bookings. We do allow local guests only if they agree to follow all our property rules. Our property is monitored by security cameras 24/7, and our staff actively watches for any problems. If we observe any policy violations, we contact law enforcement and evict the guest with no refund. Unfortunately, because of prior incidents with some local guests, these rules apply to everyone to ensure the safety and comfort of all our visitors. Thank you for your feedback. As mentioned in our listing, we do not serve breakfast. We hope to welcome you again in the future.

We have experienced multiple issues with local guests in the past, which is why many properties, including ours, have strict policies regarding local bookings. We do allow local guests only if they agree to follow all our property rules. O… Show more

We didn’t expect false feedback from you. We understand where your frustration is coming from, you expected everything for free. If the room was truly in such bad condition, you wouldn't have stayed for 6 nights without lodging a single complaint. This was actually your second time staying with us. If the property was really in poor shape, you wouldn’t have chosen to return and stay another 6 nights. Regarding the manager, your expectations were extremely high, and again, you were seeking free services. Our policy clearly states that we allow one parking spot per room, but you had two vehicles and expected six nights of free parking. You also requested free late check-out, wanted to fill a large ice cooler repeatedly, cook food in the room, and made many other demands. Please understand, we operate a fair and affordable property. Cooking inside the room is not allowed except for microwave use. Since we were unable to meet all of your demands, you left a low rating — which we would have accepted if it were based on honest feedback. Unfortunately, several of our policies were violated during your stay, so you will not be receiving your deposit back.

We didn’t expect false feedback from you. We understand where your frustration is coming from, you expected everything for free. If the room was truly in such bad condition, you wouldn't have stayed for 6 nights without lodging a single… Show more

Thank you so much for your kind review! We're glad to hear you had a positive experience. Your feedback means a lot to us, and we truly appreciate your support. We hope to welcome you back again soon! About the parking, apologize for any inconvenience.

Thank you so much for your kind review! We're glad to hear you had a positive experience. Your feedback means a lot to us, and we truly appreciate your support. We hope to welcome you back again soon! About the parking, apologize for an… Show more