Reviews of Super 8 by Wyndham Tyler TX 2 stars
2616 W NW Loop 323, Tyler, TX 75702, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNothing
Customer Service
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe pool
Ac didnt work in first room, second room wasn't great. Parking lot to get our to highway is awful, pictures on website didnt match hotel in person
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewTerrible. Worst hotel ever
We appreciate your continued stays with us and will keep working to improve your visits."
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe price of our stay
There were roaches, burn holes in the curtains, the mini fridge was iced over, the toilet seat wasn't attached to the toilet, there was just cereal for breakfast and a huge dip to get into the driveway.
Dear Demetria, Thank you for your feedback and for recognizing our staff, comfort, and value. We are truly sorry to hear about the maintenance and cleanliness issues you experienced. Your comments have been shared with our housekeeping and maintenance teams so we can address them right away. We appreciate you bringing these matters to our attention and hope to provide you with a much improved stay in the future. Sincerely, Hotel Management
Dear Demetria, Thank you for your feedback and for recognizing our staff, comfort, and value. We are truly sorry to hear about the maintenance and cleanliness issues you experienced. Your comments have been shared with our housekeeping and … Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewBeds were super comfy and pool was great
The breakfast was almost non-existent
Dear Tabitha, Thank you for your kind words about our staff, pool, and comfortable beds. We’re glad you enjoyed your stay overall. We also appreciate your feedback regarding breakfast and will review ways to improve the variety we offer. We look forward to welcoming you again soon. Sincerely, Hotel Management
Dear Tabitha, Thank you for your kind words about our staff, pool, and comfortable beds. We’re glad you enjoyed your stay overall. We also appreciate your feedback regarding breakfast and will review ways to improve the variety we offer. We… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe pool is always great
My earrings were stolen by housekeeping. Diamond earrings. I went back 20 minutes after check out, remembering they were on the nightstand. They were not found.
Dear Aisha, We take pride in the integrity of our housekeeping staff, many of whom have been with us for over 12–15 years. We do not tolerate theft, and no such incidents have ever been reported to the authorities from our property. As noted in our policies, the hotel cannot be held responsible for personal belongings left behind in guest rooms. We maintain a very active Lost & Found — currently holding items such as phones, laptops, and even a vehicle — which shows our team’s commitment to honesty and returning valuables whenever they are discovered. We regret that this allegation was not reported to management or law enforcement at the time, as we would have fully cooperated in any investigation. While we always welcome constructive feedback on service, we cannot accept false accusations against our staff. Sincerely, Hotel Management
Dear Aisha, We take pride in the integrity of our housekeeping staff, many of whom have been with us for over 12–15 years. We do not tolerate theft, and no such incidents have ever been reported to the authorities from our property. As note… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe room was quiet
The door would not lock when you left the room you could lock from inside but not outside
Dear Aubree, Thank you for your feedback and for noting that your room was quiet. We sincerely apologize for the issue you experienced with the door lock. Our maintenance team has already been informed so this can be corrected immediately. We appreciate you bringing it to our attention and hope to provide you with a smoother stay in the future. Sincerely, Hotel Management
Dear Aubree, Thank you for your feedback and for noting that your room was quiet. We sincerely apologize for the issue you experienced with the door lock. Our maintenance team has already been informed so this can be corrected immediately. … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe room smelled awful, and we had to sleep with bugs.
Dear Bal, We are very concerned to hear about your experience. Our team takes cleanliness and pest control seriously, and we have strict procedures to maintain a comfortable and hygienic environment. We encourage guests to report any issues during their stay so we can address them immediately. Sincerely, Hotel Management
Dear Bal, We are very concerned to hear about your experience. Our team takes cleanliness and pest control seriously, and we have strict procedures to maintain a comfortable and hygienic environment. We encourage guests to report any issues… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewFULL OF BEDBUGS
FULL IF BEDBUGS THAT I HAD TO WAKE THREE TODDLERS UP AT 3am TO LEAVE! THEY REFUSED TO REFUND ME EVEN THO WE WERE THERE LESS THAN 6 HOURS!!!!
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewI didn’t like anything about this property.
I didn’t like anything about this property. They said they was going to give me back my deposit because of the bedbugs infestation I got ate alive by.
Dear Edward, We take guest concerns seriously. Our records show that you checked out on your scheduled date and that your deposit was refunded as per our policy. We encourage all guests to report any issues during their stay so that our team can address them immediately. We have strict procedures in place to ensure rooms are clean and comfortable for all guests. Sincerely, Hotel Management
Dear Edward, We take guest concerns seriously. Our records show that you checked out on your scheduled date and that your deposit was refunded as per our policy. We encourage all guests to report any issues during their stay so that our tea… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewI love everything about this place are you kidding me the staff is unbelievable I move back to Tyler now I am looking forward to spending a lot of time here hopefully if anything I pray to get a job here finally anyways yes amazing people
Absolutely there is nothing not to like about this place you really got to be a hard cruel rude ass excuse my language individual not like this place these folks go Way beyond anything anybody has ever done for anybody I'm telling y'all so let me find out y'all rude to these people I will be there in a heartbeat because this is amazing people here
Dear Guest Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and appreciated our staff. It’s always wonderful to welcome guests like you, and we’d be happy to see you again anytime — and who knows, maybe even as part of our team someday! Sincerely, Hotel Management
Dear Guest Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and appreciated our staff. It’s always wonderful to welcome guests like you, and we’d be happy to see you again anytime — and who knows, maybe ev… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewTub was dirty, a:c was not cooling and the neighborhood was horrible
Room was not clean toliet was broken
Dear Guest We are sorry to hear that your stay did not meet your expectations. We take cleanliness, maintenance, and guest comfort very seriously. Our team has been made aware of the issues you mentioned so they can be addressed promptly. We encourage guests to notify us during their stay so we can resolve any concerns immediately. Sincerely, Hotel Management
Dear Guest We are sorry to hear that your stay did not meet your expectations. We take cleanliness, maintenance, and guest comfort very seriously. Our team has been made aware of the issues you mentioned so they can be addressed promptly. … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLocation
Being bitten to the point where I had to take medicine for fever
Dear Brooks, We take guest health and comfort seriously. Our records show that you stayed with us for an extended period and did not report any issues during that time. We encourage guests to notify us immediately of any concerns so our team can address them promptly. Sincerely, Hotel Management
Dear Brooks, We take guest health and comfort seriously. Our records show that you stayed with us for an extended period and did not report any issues during that time. We encourage guests to notify us immediately of any concerns so our tea… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified review