Reviews of SureStay Hotel by Best Western Duncan 2 stars
3929 N Highway 81, Duncan, 73533, United States
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewVery clean and super nice staff
There wasn’t anything I didn’t like
Thank you so much for the great rating. Our staff works hard to provide a safe and friendly space. We hope to see you again soon!
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewFriendly and clean
Na
Reviewed: 10 March 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in February 2025
Verified reviewThe people were friendly, the room was clean.
The BED! it was so Small and very Hard! couldn't sleep well at all.
Thank you for your feedback! We’re sorry to hear that the bed wasn’t to your liking and that it affected your sleep. We understand how important comfort is and we want all of our guests to be as comfortable as possible. We are hoping to have new mattresses by mid to late 2025 as the last part of our remodel. We appreciate you bringing this to our attention, and we hope you’ll give us another chance to provide a more comfortable stay in the future!
Thank you for your feedback! We’re sorry to hear that the bed wasn’t to your liking and that it affected your sleep. We understand how important comfort is and we want all of our guests to be as comfortable as possible. We are hoping to hav… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewThe hotel was newly refurbished, so everything was nice. The staff were great, and very informative when asked about restaurants in the area. The manager was awesome! She was very helpful and made great recommendations for dinner and lunch. The breakfast area was decent, but needs more hot foods, if possible.
The beds, mainly the mattresses, were a bit too firm for my liking. Maybe a pillow top added onto the beds in the room would help with that.
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewStaff
It was such a pleasure having you and your husband stay with us. I am glad that we could make your stay as comfortable as possible. I so look forward to having you back with us. Stay well and I hope the new year brings you lots of healthy and happy times.
It was such a pleasure having you and your husband stay with us. I am glad that we could make your stay as comfortable as possible. I so look forward to having you back with us. Stay well and I hope the new year brings you lots of healthy … Show more
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewLocation and price
It was fine, but odd that there were towels insulating every window.
Thank you for your review. We keep rolled up towels at the bottom of each window during colder weather because of condesation on the window. We do not want the condensation driping onto the carpet so we keep towels there. It is much more sanitary since we can change them out each day and not have moisture building up. I hope to see you on your next visit to Duncan
Thank you for your review. We keep rolled up towels at the bottom of each window during colder weather because of condesation on the window. We do not want the condensation driping onto the carpet so we keep towels there. It is much more… Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewGood location. Clean lobby and eating area. Very willing to accommodate people with physical issues.
Mattress was hard.
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewThe property was nicer than we expected! The staff was very friendly and extremely helpful!
The pictures are misleading the king rooms do not have sofa sleepers like in the pictures and the breakfast options are very minimal
Thank you Christy. We appreciate your feedback. The new photographs will be available in the coming few weeks. We apologize for any inconvenience you may have experienced. Please keep us in mind for your future stays and we will do our best to meet all of your expectations.
Thank you Christy. We appreciate your feedback. The new photographs will be available in the coming few weeks. We apologize for any inconvenience you may have experienced. Please keep us in mind for your future stays and we will do our best… Show more
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewReviewed: 31 October 2024 · Stayed in September 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewReviewed: 5 October 2024 · Stayed in September 2024
Verified reviewReviewed: 4 October 2024 · Stayed in September 2024
Verified reviewReviewed: 2 October 2024 · Stayed in August 2024
Verified reviewReviewed: 1 October 2024 · Stayed in September 2024
Verified reviewConvenient location, clean property, helpful staff.
Na