615 Broadway, Chinatown, San Francisco, CA 94133, United States of America
#81 of 222 hotels in San Francisco
Guests' ChoiceBased on 224 hotel reviews
8.2Cleanliness
8.8
Comfort
8.6
Location
9.0
Facilities
8.1
Staff
9.3
Value for money
8.3
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 4, 2024
Bernardo
United States of AmericaBed was a little too firm for my liking. A small snack area or even vending machines would have been appreciated. Not deal breakers for me at all!
Very helpful staff and a great location. Gated parking on premises was fantastic.
Stayed in May 2024
Reviewed: May 13, 2024
Lex
United States of AmericaWay better than I expected! This was the only reasonable-ish hotel I could find when everything else in town was booked. I was worried it was going to be run-down, dirty, maybe infested, in poor repair, etc. I was wrong! While the hotel is clearly somewhat old, it's been cared for _very_ well. The furnishings are in perfect condition. Everything worked great. The A/C was nice when many SF hotels don't have it. I'll probably seek this place out next time I'm in town.
Stayed in May 2024
Reviewed: April 5, 2024
Andrea
United States of AmericaThe facility is clean, rooms are roomy, but very dated and virtually no amenities. It’s just a place to sleep, but it’s comfortable, rooms in the back are very quiet.
Excellent location at intersection of North Beach and Chinatown, an easy walk to the waterfront, marina and ferry building. Perfect spot also to catch a ride to the GGB and Marin. The staff is minimal but very kind. Rooms dated, but very clean and not cramped. Walk out the door and there are tons of restaurant and cafe options though the area still hasn’t regained its pre-Covid vibrancy.
Stayed in April 2024
Reviewed: March 25, 2024
Roberta
CanadaIt would have been wonderful to have coffee or tea available in the room or in the lobby.
Front desk and housekeeping staff were great. I needed the Internet for work and it was fast and reliable.
Stayed in March 2024
Reviewed: February 22, 2024
Roberta
United States of AmericaThere was some loud noises late at night but not due to the hotel, just being in the big city.
The location was perfect for the occasion I was in SF. It would have been nice to have access to coffee and a continental breakfast at the hotel.
Stayed in February 2024
Reviewed: January 10, 2024
Atchuthan
United KingdomRooms are clean but not modern.
The gentleman at the reception was amazing and did everything to make our short stay comfortable from recommending local sights to the hidden restaurants to visit.
Stayed in December 2023
Reviewed: December 19, 2023
Michael
AustraliaA Bigger tv with netflix would have been nice.
Staff super nice, great location. Very clean. Very quiet.
Stayed in December 2023
Reviewed: December 16, 2023
Colleen
United States of AmericaThe walls are very thin and you can clearly hear and understand your next-door neighbor. (I don't mind it because I sleep easy). You can also hear the elevator dings if your room is close to the elevator. Reviews mentioned there was no coffee maker or hot water for beverages, or a microwave, but I don't mind that. Also, don't shower with your bathroom door open because your fire alarm will go off because of the steam lol
Great location, very quiet and clean hotel inside, such a relief from the hustle and bustle of Chinatown. Very secure hotel. Very close to restaurants and a small grocery store in Chinatown. The room was a good size. It was also way cheaper than most hotels close to the Moscone convention center, it is about a 25 minute walk and the walk is safe (I walk along Kearny st. to 3rd st. to get to the convention center). The elevator goes to the 4th floor quick! The bed is on the firm side but I find it comfortable. Staff is super awesome and friendly.
Stayed in December 2023
Reviewed: December 15, 2023
Zhi
United States of AmericaSome facilities are old.
The location is excellent.
Stayed in December 2023
Reviewed: December 1, 2023
Bryan
CanadaI wanted to have the front desk call for a cab one early morning but the person on call was asleep and didn't answer the phone.
Room cleanliness. Quiet. Very nice staff.
Stayed in November 2023
Reviewed: November 6, 2023
Hidayet
TurkeyThey were kind and rooms were good and clean
Stayed in November 2023
Reviewed: October 28, 2023
Clifton
United States of AmericaThe bed. The mattress was very firm and made noises whenever you moved.
The staff. The location. Security of the facility. Cleanliness of the facility. Housekeeping cleans your room daily without having to make a specific appointment.
Stayed in October 2023
Reviewed: October 28, 2023
Robert
AustraliaOur room was along side the street where a noisy Karoake was playing.
Close to everything
Stayed in October 2023
Reviewed: October 16, 2023
Kara
United States of AmericaNothing, everything was great
Clean, great location, very nice staff, underground parking
Stayed in October 2023
Reviewed: October 13, 2023
Allister
New ZealandExpensive
Quiet and comfortable
Stayed in September 2023
Reviewed: October 11, 2023
Gerald
ChinaChinese breakfast possibilities nearby didn't meet our expectations.
The location is in the middle of the Chinese area. There are a lot of restaurants around. Dinner was always very well. Italian quarter is also close. Only some minutes to walk to the Big Bus station. Location is ver central.
Stayed in September 2023
Reviewed: October 5, 2023
Chris
United KingdomWould be nice to have tea and coffee making facilities in the room
Location and staff were excellent
Stayed in October 2023
Reviewed: October 5, 2023
Tamas
HungaryClean hotel in a safe location close to downtown and to the main attractions. Staff was superfriendly,
Stayed in September 2023
Reviewed: October 3, 2023
Barrie
United KingdomNo tea or coffee facilities in room
Superb location between Italian area and Chinatown. Loads of excellent bars, restaurants and cafes within a 5 minute walk. Both areas felt very safe to walk around in. Open top bus tour passed across the road. Excellent location to explore San Francisco from.
Stayed in September 2023
Reviewed: October 1, 2023
Brian
United States of AmericaInternet setup doesn't meet my company's security requirements
Easyh to book, friendly staff.
Stayed in September 2023
Reviewed: September 19, 2023
Alexander
GermanyVery clean, good location
Stayed in September 2023
Reviewed: September 17, 2023
Katja
GermanyNo safe, no kettle.gap between door and floor where the light shines through and you can hear every one in the hallway clear
Very clean, very nice staff
Stayed in September 2023
Reviewed: September 16, 2023
Robert
United KingdomWe had an "inside" room, so there was no view apart from the windows of other inside rooms.
Perfect location, walkable to Fisherman's Wharf in one direction and Union Square in the other. Very clean and efficiently run.
Stayed in September 2023
Reviewed: July 20, 2023
Zachary
United States of AmericaRoom a little small
It was very clean, nice staff
Stayed in July 2023
Split, Croatia
Allentown, USA
Livorno, Italy
Albenga, Italy
Villa General Belgrano, Argentina
Barrys Bay, Canada
Bol, Croatia
Hersonissos, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content