Reviews of Tahoe Hacienda Inn 2 stars
3820 Lake Tahoe Boulevard, South Lake Tahoe, CA 96150, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewlocation
Room still had used socks in dresser drawer, concert wrist bracelet from several months ago still on room floor
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced, as this is not the standard we aim to provide. We’ll make sure to address this with our housekeeping team to ensure it doesn’t happen again. Thanks, Management
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced, as this is not the standard we aim to provide. We’ll make sure to address this with our housekeeping team to ensure it does… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation ...
Old Sheets ...bad bed (cracked noise, jelly,,) too noise at night (people scream around middle night)...no hangers at the room
Dear Juan, Thank you for your review. We’re sorry to hear about the inconveniences you faced during your stay. Your feedback regarding the bedding, noise, and room amenities will be shared with our team so we can improve. Thanks, Management
Dear Juan, Thank you for your review. We’re sorry to hear about the inconveniences you faced during your stay. Your feedback regarding the bedding, noise, and room amenities will be shared with our team so we can improve. Thanks, Managemen… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and the location of the hotel is good. Bears can access the trash which was odd since I would have thought they keep it locked.
It was expensive.
Dear Laura, Thank you for your feedback. We’re glad you found the room clean and enjoyed our convenient location. We’ll review the trash area to ensure it’s better secured, and we appreciate your note regarding the pricing. Thanks, Management
Dear Laura, Thank you for your feedback. We’re glad you found the room clean and enjoyed our convenient location. We’ll review the trash area to ensure it’s better secured, and we appreciate your note regarding the pricing. Thanks, Manage… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI liked the fact that it is very spacious and the hot tub was big enough for 2 comfortably. The location was great as well.
I didn't like that the hot water only worked once to fill the hot tub and the air was on some sort of timer and didn't work after a while. We also had ants...
Dear Margo, Thank you for sharing your experience. We’re glad you enjoyed the spacious room, hot tub, and convenient location. We’ll look into the hot water, air system, and ants to ensure improvements for future stays. Thanks, Management
Dear Margo, Thank you for sharing your experience. We’re glad you enjoyed the spacious room, hot tub, and convenient location. We’ll look into the hot water, air system, and ants to ensure improvements for future stays. Thanks, Management… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe peace and quiet the cleanliness of this place staff was very polite I really enjoyed the fireplace in my room It was like a my bedroom house like cottage I enjoyed the hot tub as well
Dear Felicia, Thank you for your wonderful review. We’re delighted to hear you enjoyed the peace, cleanliness, and cozy cottage-like feel of your room along with the fireplace and hot tub. We’re glad our staff made your stay even more enjoyable. Thanks, Management
Dear Felicia, Thank you for your wonderful review. We’re delighted to hear you enjoyed the peace, cleanliness, and cozy cottage-like feel of your room along with the fireplace and hot tub. We’re glad our staff made your stay even more enjo… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClose to renfair location and restaurants.
Pool closes early doesn't reopen until late. Ac in room only works occasionally. Curtains open up in opposite direction of opening window ,so had to open curtains completely to get air. Anyone can see in easily
Dear Richard, Thank you for your feedback. We’re glad you appreciated our location near local spots. We’ll look into the AC, curtain setup, and pool hours to see where improvements can be made for a better guest experience. Thanks, Management
Dear Richard, Thank you for your feedback. We’re glad you appreciated our location near local spots. We’ll look into the AC, curtain setup, and pool hours to see where improvements can be made for a better guest experience. Thanks, Manage… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewClean and good location
Noise from people in early morning 1am appear to have been under influence but I know that is out of control sometimes
Dear Ana, Thank you for your review. We’re glad you appreciated the cleanliness and location of our property. We’re sorry for the late-night disturbance you experienced, and while such situations are sometimes beyond our control, we do our best to ensure a peaceful environment for all guests. Thanks, Management
Dear Ana, Thank you for your review. We’re glad you appreciated the cleanliness and location of our property. We’re sorry for the late-night disturbance you experienced, and while such situations are sometimes beyond our control, we do our… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewthe location of the room and the hotel was good. location was close to everything i needed, room was set back in corner and was good. plus there was a chair outside my room in case i wanted to sit out.
the hair dryer quit working halfway threw doing my hair. and my hair is super short so it lasted a minute and a half before it died. i did leave a note.
Dear C J, Thank you for your review. We’re glad you enjoyed our convenient location and the comfort of your room. We apologize for the issue with the hair dryer and appreciate you leaving us a note so we can address it for future guests. Thanks, Management
Dear C J, Thank you for your review. We’re glad you enjoyed our convenient location and the comfort of your room. We apologize for the issue with the hair dryer and appreciate you leaving us a note so we can address it for future guests. … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewWe had the room with the spa and the jets didn’t work and we brought are 1 year old daughter with us and the pool area was covered in bottle caps also room was not very clean
Dear Guest, Thank you for your feedback. We’re sorry to hear about the issues you experienced during your stay. When reviews are posted anonymously, it makes it difficult for us to identify your reservation and properly address the concerns. We do encourage guests to contact us directly so we can resolve any issues right away. Thanks, Management
Dear Guest, Thank you for your feedback. We’re sorry to hear about the issues you experienced during your stay. When reviews are posted anonymously, it makes it difficult for us to identify your reservation and properly address the concern… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewFantastic room, vibe and people
Coffee could of been more available. And coffee maker in the Suite would of been awesome
Dear Katie, Thank you for your kind words about the room, atmosphere, and our team. We’re glad you enjoyed your stay. We’ll also take note of your feedback regarding coffee availability and the idea of adding a coffee maker in the suite. Thanks, Management
Dear Katie, Thank you for your kind words about the room, atmosphere, and our team. We’re glad you enjoyed your stay. We’ll also take note of your feedback regarding coffee availability and the idea of adding a coffee maker in the suite. … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe pool
Staff not too friendly
Dear Maria, Thank you for your review. We’re glad you enjoyed the pool, and we’ll be sure to remind our staff about the importance of being welcoming and friendly at all times. Thanks, Management
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewSuper close to downtown, restaurants and shops! It’s an older place but the inside was redone and the room was really nice and the bed is comfortable! All the amenities you’d want in your room! Pool, vending and ice machines, free coffee in the lobby in the morning! Very quiet! Will come again!!
Dear Leonhard, Thank you so much for your wonderful review! We’re happy to hear you enjoyed the updated room, comfortable bed, and all the amenities. We’re glad the location and quiet atmosphere made your stay enjoyable, and we look forward to welcoming you back again! Thanks, Management
Dear Leonhard, Thank you so much for your wonderful review! We’re happy to hear you enjoyed the updated room, comfortable bed, and all the amenities. We’re glad the location and quiet atmosphere made your stay enjoyable, and we look forwar… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe location was good and within walking distance to many shops. Pool area was nice even though we did not swim. Outside area has some picnic tables and grills in pool area.
Very expensive for the room we got. No closet, TV didn’t work and when called in to the front desk was told there was no one available to fix it. A lot of trash around the property , had a homeless man walk from the back of our building up on my daughters who were sitting outside !!! They are adults but still unnerving. Coffee only available in the front lobby. When beds turned down there were long hairs on linen .
Dear Jennifer, Thank you for sharing your experience. While we’re glad you enjoyed the location and pool area, we apologize for the issues you encountered with the room, cleanliness, and security concerns. Your feedback is important, and we will address these matters to ensure a safer and more comfortable stay for our guests. Thanks, Management
Dear Jennifer, Thank you for sharing your experience. While we’re glad you enjoyed the location and pool area, we apologize for the issues you encountered with the room, cleanliness, and security concerns. Your feedback is important, and w… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewLocation - a short walk to the centre
Dear Richard, Thank you for your feedback! We’re glad you enjoyed our convenient location just a short walk to the center. We look forward to welcoming you again. Thanks, Management
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewWe were impressed that it was a nice as it was. Also the location was great as we were able to walk into the Heavenly Village area.
No real complaints.
Dear Guest, Thank you for your kind words! We’re glad the stay worked out well for your group and that you enjoyed our great location near Heavenly Village. We appreciate your positive feedback and hope to welcome you again. Thanks, Management
Dear Guest, Thank you for your kind words! We’re glad the stay worked out well for your group and that you enjoyed our great location near Heavenly Village. We appreciate your positive feedback and hope to welcome you again. Thanks, Manag… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe room STINKS very bad. Like cat urine. They need to rip out the carpet and that couch.
Dear Guest, We’re sorry to hear about your experience. We do not allow cats in our rooms, and we clean our carpets regularly. Unfortunately, it can be difficult to address an issue if it’s not reported during the stay so we can take immediate action. Thanks, Management
Dear Guest, We’re sorry to hear about your experience. We do not allow cats in our rooms, and we clean our carpets regularly. Unfortunately, it can be difficult to address an issue if it’s not reported during the stay so we can take immedi… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified review