340 West 40th Street, Hell's Kitchen, New York, NY 10018, United States of America
#291 of 410 hotels in New York
Guests' ChoiceBased on 1134 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.8
Facilities
7.8
Staff
7.8
Value for money
7.6
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 28, 2024
Johanna
NetherlandsUnfortunately the cleaning of the rooms was not standerd good each day. Got the impression it depended on the cleaninglady/-man who was assigned to the floor that day.
The location and the seize of the rooms.
Stayed in April 2024
Reviewed: April 28, 2024
Denise
United States of AmericaNo wash cloths in the bathroom. Only 2 towels and a small hand towel
Overall nice place and location
Stayed in April 2024
Reviewed: April 26, 2024
Honorata
PolandCleaning staff always lack something. It was fine overall but every time they cleaned it was one thing which wasn't done like - not clean mat on the bathroom floor, no cups etc. But it was ok in total
Location, comfort and room size, good price
Stayed in April 2024
Reviewed: April 25, 2024
Sarai
United States of Americathe rooms, the staff, the location
Stayed in April 2024
Reviewed: April 22, 2024
Anushka
United States of AmericaOpen bathroom design sucks
Great location!
Stayed in March 2024
Reviewed: April 22, 2024
Maria
BrazilThe only thing that bothered me a bit was that the bathroom door doesn't provide much privacy because it has some gaps.
I really liked the room, very spacious bed, large TV, spacious bathroom, and good location (5 minutes from Broadway and Times walking). Nice staff
Stayed in April 2024
Reviewed: April 20, 2024
Anugerah
IndonesiaI don’t like the toilet door, it can’t be closed properly, toilet paper hanger also broken
New and modern amenities
Stayed in April 2024
Reviewed: April 17, 2024
Christa
United States of AmericaOur view
Comfy bed, asked for extra towels got them as well as our bed made
Stayed in April 2024
Reviewed: April 16, 2024
Irfan
United Arab EmiratesThere was nothing I disliked about the hotel except the lifts which were always busy during morning hours.
Nearby by to Times Square
Stayed in April 2024
Reviewed: April 16, 2024
Satonia
United States of AmericaThe restaurant quality and a staff member tried to come into my room as I was getting out of the shower.
The view and room was nice.
Stayed in March 2024
Reviewed: April 15, 2024
João
PortugalNothing to point out
Location
Stayed in April 2024
Reviewed: April 14, 2024
John
United States of AmericaRestaurant with no greet and didn’t know if it was operational until i went to the staff
Good location
Stayed in April 2024
Reviewed: April 14, 2024
Dominique
United States of AmericaA bit expensive
Location, comfort, quietness, drawings in the lobby and elevator
Stayed in April 2024
Reviewed: April 13, 2024
Alison
United KingdomThe bathroom needs improving. It is a slide door that doesn’t shut completely and ours kept coming off the rails. Maintenance fixed it but the door doesn’t close fully so there is a gap and no privacy. When we left was told there was actually a restaurant in the hotel and a seating area which we didn’t know existed. Should highlight and advertise this more.
Hotel was great, clean and good location. Room was an ok size for us.
Stayed in April 2024
Reviewed: April 12, 2024
Matseliso
South AfricaRoom could have had more lighting centrally. Coffee in the room wasn’t the greatest.
Room was a good size especially for NYC and that prime location. Staff was overall good some, were great like Jazmyn and Luyanda.
Stayed in April 2024
Reviewed: April 11, 2024
Dana
LuxembourgVery noisy, though that is normal in NYC
Very central location, close to a Subway
Stayed in April 2024
Reviewed: April 10, 2024
Zvjezdana
CroatiaDidn’t like the hold of the CC when the room was already paid in full. That is absolutely not comprehensive to hold the full amount for 10 days. Waited for ever on the elevators that were always full not just by guests, but also staff. Should have been bigger considering how many floors are there.
The size of the room that is much bigger for this area. Liked the fact that we were able to check in early and that they stored our luggage on the check out day.
Stayed in April 2024
Reviewed: April 7, 2024
Claire
IrelandBar was closed. Lighting wasn't the best.
The room size was good. Clean towels and beds made everyday. There was a coffee dock in the reception area with lovely coffee to start the day. Location was good it was next to bus station and a short walk to times square.
Stayed in April 2024
Reviewed: April 6, 2024
Janice
United States of AmericaThe bathroom, while spacious, didnt have any counter space so I had to put my toilteries outside. A bigger counter would be great!
Good location. Room was comfortable and clean. It was NYC, All I did there was sleep!
Stayed in March 2024
Reviewed: April 6, 2024
Sophie
United KingdomOpposite Port Authority Bus Terminal which has a big subway station also. Short walk to Times Square. Centrally located so nowhere seemed too far to go.
Stayed in April 2024
Reviewed: April 5, 2024
Maria
United States of AmericaWe forgot a baby carrier in the room, call back to ask to send to our address and they “didn’t find it” in the room. We know we left it there. Sad they “dodged find it”.
Great location, perfectly connected, few steps from the subway. Restaurant and staff wonderful and friendly.
Stayed in April 2024
Reviewed: April 4, 2024
Anne
CanadaWhile the location is central it didn’t feel safe at times (across from Port Authority station and beside a DOCC office). No concierge service - can’t call a cab for you. Rooms had minimal and terrible lighting and barn door for the bathroom
Staff was nice
Stayed in March 2024
Reviewed: March 31, 2024
Erez
IsraelMattress could be better, 3 minutes from port authority...
Clean, spacious room, 3 minutes from port authority
Stayed in March 2024
Reviewed: March 30, 2024
Cartujano
CanadaN/A
Staff were nice, rooms were great, location was very close to the places we wanted to visit + the station.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content