Reviews of Kasa The Addison San Francisco 4 stars
Pacific Heights, San Francisco, CA 94115, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation was unbeatable, walking distance to literally everything I needed. Very safe as well.
I would’ve given a much higher rating, except I had issues with hot water for the shower. I reported it more than once — It was eventually fixed. But it still kept losing temperature and I got fed up with having to report it. It’s too bad — if not for the hot water issue, I’d definitely stay here again!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe location was central to our needs and very clean & tidy. Virtual check in was ok but if you rent 2 or more rooms, you must ensure to check in and provide details of residents for each room separately. This wasn't very clear when rooms booked under 1 main user.
Whilst looking modern, the smaller rooms at the front don't match description. There was no dining area and only 1 chair & a desk for a room for 2. Large fridge & cooker impractical for short stays as can't eat in room, and very little to no storage for clothes for long stay. Small bathroom/wet room with vanity sink again not very practical.
Hi Paul, Thank you for taking the time to share your feedback. We’re glad to hear that the location was central and that you found the space clean and tidy. We also appreciate your comments regarding the virtual check-in process, and we understand that the need to check in separately for each room may not have been clearly communicated. We will work to make this more clear for future guests. We also value your thoughts on the room design. While we strive for a modern aesthetic, we understand that the layout and amenities did not fully meet your expectations for practicality, especially with regard to the dining area, furniture, and storage. We will review these aspects as we continue to refine our offerings to better suit the needs of different types of stays. Thank you again for your feedback. It helps us understand where we can improve, and we hope to have the opportunity to provide a more comfortable and practical experience for you in the future. See you back soon, Paul! Sincerely, Team Kasa
Hi Paul, Thank you for taking the time to share your feedback. We’re glad to hear that the location was central and that you found the space clean and tidy. We also appreciate your comments regarding the virtual check-in process, and we un… Show more
Reviewed: 24 June 2025 · Stayed in April 2025
Verified reviewA small apartment, very compact. Good location.
No chair or sofa to sit on
Hi Caroline, Thank you for choosing us at Kasa The Addison San Francisco. We are happy to hear that you appreciated the compact apartment and the great location. Your feedback about the lack of seating is invaluable to us, and we appreciate you sharing it. Best regards, Team Kasa
Hi Caroline, Thank you for choosing us at Kasa The Addison San Francisco. We are happy to hear that you appreciated the compact apartment and the great location. Your feedback about the lack of seating is invaluable to us, and we appreciat… Show more
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewLocation, small kitchen
No tv downstairs Washer/dryer is crappy Toilet/shower together
Hello Nicole, Thank you for sharing your feedback! We're delighted you enjoyed the location and the small kitchen at Kasa The Addison San Francisco. We take note of your observations regarding the television, washer/dryer, and bathroom layout. Your insights help us enhance our guests' experience. We can't wait to welcome you back! Best regards, Team Kasa
Hello Nicole, Thank you for sharing your feedback! We're delighted you enjoyed the location and the small kitchen at Kasa The Addison San Francisco. We take note of your observations regarding the television, washer/dryer, and bath… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewSparkling clean room. Great location. Good value. Well equipped.
No on-site help. Little confusing to get to the room with the address.
Hello Ryoko, We appreciate your feedback and your 4 star rating! It's wonderful to hear that you enjoyed the cleanliness of your room and found our location to be advantageous. We value your thoughts regarding on-site assistance and the navigation to your room. Your input is important to us, and we can't wait to welcome you back to Kasa The Addison San Francisco! Best regards, Team Kasa
Hello Ryoko, We appreciate your feedback and your 4 star rating! It's wonderful to hear that you enjoyed the cleanliness of your room and found our location to be advantageous. We value your thoughts regarding on-site assistance and th… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewHi Francesco, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
Hi Francesco, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedba… Show more
Reviewed: 14 December 2024 · Stayed in November 2024
Verified reviewexcellent location, well equipped
hard to restock for coffee pods as the local shops did not sell them , we were on a long stay so needed to keep asking for coffee pods
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewHi Lusine, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
Hi Lusine, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback … Show more
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewThe Kasa
The door lock was very finicky. Sometimes we had to spent 5 minutes to attempt to lock the door.
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewThe kitchen looks recently remodeled and that is nice. Having a code for the lock is fun and helps with not locking ourselves out.
There is no one on site. Two rooms had to text to get toilet paper and coffee. Initially the other room was told it would be up to 48 hours! There is no AC and the ambient air temperature is set to 72-74. We have no control over how hot it is at night. One room got a fan and the other got a heater. The bathroom is bizarre,but big cities are sometimes like that. The shower sprays onto the sink and surrounding area, so anyone using the toilet will get their feet wet if anyone showered that day.
Hi Winters, Thank you for sharing your feedback with us. We truly appreciate your insights and are glad to hear you liked the recently remodeled kitchen and the convenience of the keyless entry. We understand how important it is to have on-site support, and we're sorry to hear about the delays in getting essential items like toilet paper and coffee. Your comfort is important to us, and we regret that the temperature control and bathroom layout didn't meet your expectations. We strive to create a positive experience for all our guests and will use your comments to improve our services. Thank you for staying with us, and we hope to better serve you in the future. Sincerely, Team Kasa
Hi Winters, Thank you for sharing your feedback with us. We truly appreciate your insights and are glad to hear you liked the recently remodeled kitchen and the convenience of the keyless entry. We understand how important it is to have on… Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewGot our own breakfasts
The steep hills.
Hi Nila, Thank you for sharing your experience. We're glad to hear you enjoyed spending time with your family on California Street and appreciated the flexibility of preparing your own breakfasts. We understand that the steep hills can be a challenge, and we're sorry to hear they impacted your stay. The hills are indeed a unique aspect of the area, contributing to the charm of the neighborhood, but we know they can sometimes affect comfort. We hope the rest of your visit was enjoyable and that you'll consider staying with us again in the future. Sincerely, Team Kasa
Hi Nila, Thank you for sharing your experience. We're glad to hear you enjoyed spending time with your family on California Street and appreciated the flexibility of preparing your own breakfasts. We understand that the steep hills can… Show more
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewHi YUCHUN, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
Hi YUCHUN, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback … Show more
Reviewed: 21 September 2024 · Stayed in September 2024
Verified reviewLocation was excellent, close to cafes and restaurants. Our check in and keyless entry worked fine. Daily cleaning and fresh towels every day!
Bathroom was TINY. As in, no shower curtain at all! Shower water pressure was weak and could not be fixed. No elevator so I had problems as a senior with large suitcases to go all the way up to the 3rd floor.
Hi EDGAR, Thank you for sharing your feedback with us. We're happy to hear that you enjoyed our convenient location and found the check-in process and keyless entry smooth. It's great to know that you appreciated the daily cleaning service and fresh towels as well. We apologize for the inconvenience caused by the small bathroom and the weak water pressure. We understand how this impacted your stay, and we’ll certainly review these concerns. We hope to have the chance to provide you with a better experience in the future. Sincerely, Team Kasa
Hi EDGAR, Thank you for sharing your feedback with us. We're happy to hear that you enjoyed our convenient location and found the check-in process and keyless entry smooth. It's great to know that you appreciated the daily cleaning… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewHi Odair, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
Hi Odair, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the oppo… Show more
Reviewed: 13 September 2024 · Stayed in July 2024
Verified reviewA wholesome place for a vacation for that price - clean, well-lit, modern, with a comfy bed. The localization is next to a tram stop in a quiet area with Whole Foods nearby. The room had air heater, fan, iron, laundry machine, big fridge and lots of kitchenware. Also it was stocked with cleaning utensils and many clean towels <3. Wifi was working fine and there is a tarace outside as well for a nice breakfast.
The room was a bit small for all the appliances. The shower could use some curtains at least - the whole bathroom floor gets wet. Also we were a bit unlucky to have quite a loud neighbour during our stay and could hear everything he said during his phone calls.
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 July 2024 · Stayed in July 2024
Verified reviewHi Ashleigh, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
Hi Ashleigh, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedbac… Show more
Reviewed: 30 June 2024 · Stayed in June 2024
Verified reviewHi Daniel, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
Hi Daniel, We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback … Show more
Reviewed: 18 June 2024 · Stayed in June 2024
Verified reviewPretty much everything !
I would have been nice to have a shower curtain to not splash water all over .
Reviewed: 8 June 2024 · Stayed in May 2024
Verified reviewThe space, location, backyard, extra extra comfortable bed, the kitchen which is great for kinder stays like mine.
Paper tin walls and very noisy early in the mornings with the cleaning staff who are very loud in the hallways. The place could've use a bit of a deep spring cleaning. For a 2 week stay I was expecting more than 2 toilette paper rolls since they do not refill during the stay. Most of those negatives are very easy fixes and all of that being said I will most likely stay there again on my next visit to San Francisco.
Reviewed: 10 March 2024 · Stayed in March 2024
Verified reviewThe room has a kitchen.
Too many text messages. You need to create a profile with them. It was complicated to check-in.
Hi Luis, We appreciate your detailed feedback and are thrilled to hear that you enjoyed the convenience of having a kitchen in your room. We apologize for any inconvenience caused by the excessive text messages and complexities during check-in. Your valuable insights will guide us in improving our guest experience. Sincerely, Team Kasa
Hi Luis, We appreciate your detailed feedback and are thrilled to hear that you enjoyed the convenience of having a kitchen in your room. We apologize for any inconvenience caused by the excessive text messages and complexities during chec… Show more