Reviews of The Alcalde Hotel 3 stars
614 St Paul St, Gonzales, TX 78629, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewMaggie was an absolute wonderful host!
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe location. The manager was awesome and great communication.
The rooms were warm. Hallways very hot , but older hotel , fans in rooms would have been nice as well as water bottles. Not enough towels for 6 peopeople.
Hi Kristine, Thank you for sharing your feedback — we always appreciate hearing from our guests, as it allows us to grow and improve. I’m sorry to hear that your experience didn’t meet your expectations. Our two-room suites are designed to offer extra space and comfort for families, including a kitchen and living area, and we strive to ensure they are priced fairly based on their size and amenities. Each room is inspected and documented before arrival to ensure cleanliness and readiness, and we do maintain records and photos for quality assurance. Additionally, we send every guest a message before check-in noting that The Alcalde Hotel is nearly 100 years old, with historic features that reflect its unique charm. We’re proud of our heritage and the character it brings, and while we’re committed to comfort and cleanliness, we also remain true to the hotel’s original architecture and ambiance. We truly value the opportunity to host your family and hope that if you return to Gonzales, you’ll consider giving us another chance to provide a memorable stay rooted in history and hospitality. Warm regards, Maggie Wills Manager, The Alcalde Hotel
Hi Kristine, Thank you for sharing your feedback — we always appreciate hearing from our guests, as it allows us to grow and improve. I’m sorry to hear that your experience didn’t meet your expectations. Our two-room suites are designed t… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe decor was nice
The AC in the 3rd floor suite was at 76° when we arrived. Lowered it to 71° at bed time. It never cooled. Woke up at 4:00am to water rapidly dripping from the ceiling in the bath and living room. The floor was completely wet along with the carpet and the furniture. The handle in the shower for the hot water didn't work. A family member in another room woke to a roach crawling up her leg. Addressed issues with management to no avail. They were unwilling to refund or compensate for all of the problems.
Thank you for sharing your feedback. While we truly regret that your experience did not meet your expectations, we would like to clarify a few important details. At The Alcalde Hotel, each room is personally inspected by management prior to guest arrival to ensure it meets our cleanliness and comfort standards. During your stay, we were made aware of an A/C issue approximately 20 minutes before your check-out time. At that time, we responded promptly and addressed your concerns directly with both hotel management and ownership. Additional concerns—including the issue with hot water and a report of a roach in a separate room—were only brought to our attention more than 24 hours after checkout, and only after a monetary refund was requested and not granted. We immediately inspected the room thoroughly, including moving furniture and reviewing all areas, and did not find any signs of pests or ongoing maintenance failures. The dripping in the bathroom was identified as HVAC condensation, which can occasionally occur during extreme outdoor heat (the temperature outside was 98°F during your visit). However, this was not reported during your stay, and we were not given the opportunity to correct the issue or relocate you to another room. Furthermore, no concerns were raised through the third-party booking site you used, and no formal complaint was submitted there. We did extend an offer for a discount on a future stay as a gesture of goodwill and stand by that offer. While we understand your frustration, our records and inspections reflect that we responded professionally and transparently at each stage of communication. We appreciate all guest feedback and are committed to continuous improvement. If you have any further concerns, please don’t hesitate to contact us directly. Sincerely, Maggie Wills Manager, The Alcalde Hotel
Thank you for sharing your feedback. While we truly regret that your experience did not meet your expectations, we would like to clarify a few important details. At The Alcalde Hotel, each room is personally inspected by management prior to… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewI like that we rested without any noise issues. That was nice and we were close to the place where we had to be. Thank you.
No coffee maker and microwave inside the room .More trash bags, sugar and creamer.
We are glad you enjoyed you stay with us. We apologize about the sugar and creamer and such, we have corrected this issue. We do provide coffee maker and microwaves in the hallway.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewGreat location, friendly and responsive staff.
Had to fill coffee maker with water that was in the hallway. No creamer for coffee.
Thank you for staying with us at The Alcalde Hotel. We apologize regarding the coffee maker and creamer, we have corrected this issue. We hope you will come see us again!