I found it a little cold but better than too hot.

My room was lovely. Large and well kitted out. The Ship Tavern was fun and I had the best meal of my trip. Breakfast similarly good. Live music all the time was fantastic. The lobby is a must see for tourists.

Stayed in July 2025

What I didn't like was not the fault of the Brown Palace, but somehow my booking.com reservation got canceled or switched from a two queen to a one Queen room. The hotel was full, so they were unable to upgrade me back to the two queen. I tried reaching out to booking.com but couldn't get a single human being to tell me what the issue was. Phone number just sent me back to their web site.and my email bounced back.

The manager made a special effort to give me a discount because my original booking with booking.com had issues. I appreciate them stepping up to the plate because I couldn't get a hold of booking.com to explain the reason why my 2 queen bed room was canceled....so kudos to the Brown staff for being great at customer service! We also ate at their ship themed restaurant and had fish and chips, which were absolutely delicious.

Stayed in June 2025

No bathroom fan!

Location to the mint. Style of hotel was awesome.

Stayed in June 2025

The fact that unless you are a member you have to pay roughly $15 for wifi a day. For the price of the room and for a four star hotel this should be included without any further cost…

Ideal location, very large room with a huge bath. The hotel has a selection of bars to choose from, and the style of the hotel itself is charming.

Stayed in June 2025

I was astonished that for such a big hotel they couldn't manage to space their guests better. Loud college group roaming the halls all Saturday night followed by someone in the next room blasting the TV on Sunday night at 3am. Hardly slept all weekend.

Gorgeous old grand hotel. Comfy bed, new bathroom, good location. Also the restaurant called the Ships Tavern serves excellent food at a decent price for downtown and good drinks.

Stayed in April 2025

The bed wasn’t very comfortable, and I couldn’t get the heat to come on in the room.

Beautiful building. Maid service was excellent.

Stayed in April 2025

The staff are absolutely exceptional. The location was awesome. It's such a historic building and we loved the architecture. However, the room was disappointing. The bed was so uncomfortable and we tossed and turned all night. We couldn't believe they had such hard beds in such a beautiful hotel. Also, the heater didn't work in the room. It still gets chilly in Colorado at night. Twice we had someone come up to try to fix it, to no avail. They offered us to change rooms but who wants to do that in the middle of the night? Just give us a room from the beginning that has heat. We were told a manager would reach out...... nope. Anyway, besides an uncomfortable night our stay was wonderful. Mainly because of all the reasons stated above. Also, you will have to pay extra for Wi-Fi. I can't say that I've ever been to a nice hotel that had that extra charge. It was always a perk. Interesting.

Stayed in March 2025

No microwave in the room, you have to get room service for everything. The brown palace is expensive.

Stayed in March 2025

The cost is pretty steep, but it is a historic site and not a place you’d stay on a regular basis. I also feel that the rooms are pretty small for the price.

The hotel is so beautiful and just reading about the history of it was great! The Ship Tavern is also great-great food, drinks, and their staff is wonderful!

Stayed in March 2025

Holiday event so we weren’t able to have breakfast on site.

Great location and historic feel.

Stayed in December 2024

The property is tired and needs a functional update, but maintaining its character. Early closure of the bar was a surprise given the location, it would have been nice to have the facility operating until 11pm during the week

Great location, super architecture and wonderful ambiance full of character

Stayed in December 2024

Generally the room was ok. The bathroom door was jammed and would not open. The phone in the room did not work, so it was not easy to get directions via services the hotel offered.

The room was nice. The hotel was nicely decorated.

Stayed in November 2024

The bathroom was extremely small, one of the smallest I’ve ever encountered even through my European travels

Beautiful staff was great. Loved the access to restaurants and bars right in the hotel. Room service was impeccable

Stayed in September 2024

our bed light did not work. Our ceiling fan made clicking sounds and louder if faster. Worst situation was the hot water for the shower took at least 10 minutes to get hot...no one expects that for a luxury hotel.

wonderful history which is why we were there

Stayed in August 2024

The layout of the rooms on the floors are a bit confusing, such as the numbering is all over the place. Due to construction downtown, it was very hard to get into. But there really was not anything about the actual experience that I didn't like.

Breakfast was amazing and Ellyngtons was lovely. I deeply appreciated how they were able to sub for gluten free. I loved the espresso maker in my room and my robe. I wish I could have experienced more amenities while there.

Stayed in August 2024

Price of standard room - you pay for atmosphere/prestige instead of space

Tour of hotel

Stayed in August 2024

Finishes a little tired

Great staff & location

Stayed in March 2024

Hard to figure out parking. Feels very limited and valet is expensive.

Beautiful and comfortable accommodations. Very interesting historic location.

Stayed in March 2024

No pool, no hot tub, and no on site convenience store (to purchase snacks and cold drinks), valet is pricey.

The atmosphere, staff, cleanliness and comfort.

Stayed in February 2024

The place is getting very run down. Lots of scuffs, scratch marks, peeling paint and water stains in the room, the spa, the lobby. Also, I think I was singled out as a solo woman traveler. When I went to the Ship's Tavern, even though there were lots of empty tables, I was told that for walk-ins the only seating was at the bar. However, while I was eating at the bar for 45 minutes, only a couple of groups came and and least 50% of the table stayed empty.

Stayed in February 2024

The bed could have been a bit softer, we both thought it was a bit stiff.

Great location and beautiful hotel with everything you need!

Stayed in November 2023

It was a slightly sad thing to see the lack of maintenance IE Elevator had broken Items, There were real "Chain and bolt" on some conf room doors rather than installed locks, The Breakfast service table sat in front of our room for over 10 hours as did the Towel bin The Vanity cabinet in my room lacked paint and the cabinet door that hides the plumbing yet the magnet catches were still there. The trash can in the Bathroom was too big to fit beside the toilet.

The location is great, The Conf Rooms were fresh and lovely, The Linens were wonderful and the bed was very good, The Breakfast as well as Catered Foods for the meetings were ALL Excellent.

Stayed in October 2023

I was confirmed for a one night stay on a particular date but wasn’t expected until the following week. Apparently a mix up between booking.com and the hotel. Luckily the hotel was able to offer my son & new bride another room!

Special ambience, central location

Stayed in August 2023

The noise of the Afternoon Tea/band that went on until 19.30 on the Saturday we arrived. We had to ask for the room to be cleaned the 1st day as the maid hadn’t been by 18.30.

The history of the hotel. The breakfasts were very good. The bedroom & bathroom were very comfy.

Stayed in May 2023