Reviews of The Brown Palace Hotel and Spa, Autograph Collection 4 stars
321 17th Street, Denver, CO 80202, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI enjoyed the historical part. It's cool to see the building inside and spend a night.
1. The ceiling fan made a lot of noise in the room. I reported this on checkout. 2. The curtains weren't adequate to keep street light out of the room. 3. The Wifi cost $14 to use the Wi-Fi in the room. It's free in the lobby, but who's going to go sit in the lobby to use Wi-Fi. 4. The faucet in the bathroom leaked water on the countertop. Minor detail, but for a fancy hotel, they should have had this fixed.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGot woken by maids at 9.30am
Thank you for your review! Our sincerest apologies about housekeeping disturbing your morning. Rest assured, this has been shared with our housekeeping management team. We look forward to seeing you again in the future!
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe hotel is beautiful, but the service leaves a lot to be desired. A week before our arrival, we wrote to confirm if they had a crib, and they assured us they did. However, on the day of check-in, when we arrived in the room, there was no crib. We called to request it, and they kept stalling until it was bedtime for the baby. Finally, when we pressed them due to the time, they told us they didn’t have one. They wasted our time and, even worse, lied to us. We ended up requesting a room of a lower category simply because it had two beds. The worst part was that they never gave us an explanation or showed any interest in solving the problem. With the baby asleep, my wife and I had to move all the luggage ourselves, and they never even sent a bellman. It was frustrating. The manager never showed up, they didn’t offer help or even an apology, and they didn’t send anyone to make things easier after blatantly lying to us. It was truly shameful. Don’t believe anything they tell you: here, promises are not kept, and customer service is nonexistent.
We sincerely apologize for the inconvenience and frustration you experienced, especially regarding the crib request and the lack of timely assistance. It’s unacceptable that we did not follow through on our commitment, communicate honestly, or offer proper support during your stay. Your feedback has been shared with our management team, and we are reviewing our processes to ensure this does not happen again.
We sincerely apologize for the inconvenience and frustration you experienced, especially regarding the crib request and the lack of timely assistance. It’s unacceptable that we did not follow through on our commitment, communicate honestly,… Show more
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe historical value is amazing. The care they take is amazing.
Nothing
Thank you for your review! We truly appreciate your comments! We look forward to seeing you again soon!
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewI appreciated greatly the room service delivering food just after 6am: big thing for a jetlagged person.
Thank you for your review! We are thrilled to hear you had a great experience while staying with us!
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewMy room was lovely. Large and well kitted out. The Ship Tavern was fun and I had the best meal of my trip. Breakfast similarly good. Live music all the time was fantastic. The lobby is a must see for tourists.
I found it a little cold but better than too hot.
Thank you for your review! We are thrilled to hear you had a great time while staying with us! We look forward to seeing you soon!
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewAmazing friendly staff. Room and amenities were beautiful and clean. Enjoyed the cigar bar and coffee.
Nothing.
Thank you for your review!
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewThe manager made a special effort to give me a discount because my original booking with booking.com had issues. I appreciate them stepping up to the plate because I couldn't get a hold of booking.com to explain the reason why my 2 queen bed room was canceled....so kudos to the Brown staff for being great at customer service! We also ate at their ship themed restaurant and had fish and chips, which were absolutely delicious.
What I didn't like was not the fault of the Brown Palace, but somehow my booking.com reservation got canceled or switched from a two queen to a one Queen room. The hotel was full, so they were unable to upgrade me back to the two queen. I tried reaching out to booking.com but couldn't get a single human being to tell me what the issue was. Phone number just sent me back to their web site.and my email bounced back.
Thank you for your review! We are thrilled that you had such a great time while staying with us! We hope to see you again soon!
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe staff, the restaurant and the cleanliness of the building.
Loves everything about this property.
Thank you for your review!
Reviewed: 5 July 2025 · Stayed in May 2025
Verified reviewThis was our first stay here at the Brown Palace but it won’t be our last! The hotel is a beautiful piece of living history. Be sure to read the plaques around the hotel to learn some of its history. The rooms were comfortable and quiet. The Tavern there is a great place for a cocktail in the evening!
Nothing
Thank you for your review and kind words! We cannot wait to see you again soon!
Reviewed: 4 July 2025 · Stayed in May 2025
Verified reviewBreakfast good, concierge and reception staff helpful and polite. Enjoyed the pub!
Problems with hot water but staff very helpful and helped us change rooms.
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewOutstanding experience. Our honeymoon upgrade to a royal suite was such a treat and our rooms were beautiful and well equipped. Probably the best hotel room I’ve stayed in ever.
Nothing, it was all great.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewLocation to the mint. Style of hotel was awesome.
No bathroom fan!
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewIdeal location, very large room with a huge bath. The hotel has a selection of bars to choose from, and the style of the hotel itself is charming.
The fact that unless you are a member you have to pay roughly $15 for wifi a day. For the price of the room and for a four star hotel this should be included without any further cost…
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewAmazing hotel! Friendly and welcoming staff. Great experience.
The valet parking is quite expensive.
Thank you for your review! We appreciate you feedback!
Reviewed: 13 June 2025 · Stayed in April 2025
Verified reviewIt was very pricey
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewHistorical hotel with excellent traditional amenities such as a cigar lounge, restaurant, tavern and many others. You can feel the history as you walk through the hotel. The rooms are updated but keep with the historical charm! The bedding was very comfortable! The king suite was the biggest in town! Lots of presidents and stars including Taylor swift have stayed at the hotel!
Thank you so much for your thoughtful review! We're delighted to hear that you enjoyed the unique blend of historical charm and modern comfort throughout your stay. It's wonderful to know that our traditional amenities, from the cigar lounge to the tavern, added to your experience and that the King Suite provided the space and comfort you were looking for. We look forward to welcoming you back again soon.
Thank you so much for your thoughtful review! We're delighted to hear that you enjoyed the unique blend of historical charm and modern comfort throughout your stay. It's wonderful to know that our traditional amenities, from the cig… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewPerfect location, hight tea the best, great live music, and the staff, no words, they’re the best!
Only some things in the room are old and need some adjustments.
Thank you for your review! We are glad to hear you had a great stay and had live music! We cannot wait to see you again soon!
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewLocation and legacy
Rooms were awkward to use and the heating was too high
Hi Stuart! Thank you for your review! We are thrilled to hear you liked the location and history of the hotel. We sincerely apologize for the heating within the room not being up to standard. We hope to see you again soon!
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewGorgeous old grand hotel. Comfy bed, new bathroom, good location. Also the restaurant called the Ships Tavern serves excellent food at a decent price for downtown and good drinks.
I was astonished that for such a big hotel they couldn't manage to space their guests better. Loud college group roaming the halls all Saturday night followed by someone in the next room blasting the TV on Sunday night at 3am. Hardly slept all weekend.