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Reviews of The Capitana Key West 4 stars

2401 North Roosevelt Boulevard, Key West, FL 33040, United States

#12 of 52 hotels in Key West

Guests' Choice

Review score

Based on 1808 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    8.7

  • Facilities

    9.2

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 28 August 2025

    9.0
    Overall, it felt welcoming and personal, would definitely recommend it for both families and couples
    • Leisure trip
    • Family with young children
    • King Room with Balcony
    • Stayed 1 night

    The pool was a bit too shallow, but still provided plenty of fun. Overall, a lovely and enjoyable stay.

    Very friendly and accommodating staff made the stay feel welcoming. The rooms were exceptionally clean and comfortable, with the added bonus of being right by the beach. Breakfast was delicious and a perfect start to the day. Overall, a relaxing and enjoyable experience.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Stay there
    • Leisure trip
    • Couple
    • King Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Splendid new hotel within close distance of party lane though not walking distance but quieter and easier to find, get to and park. Nice room balcony and pool area. No beach and cabanas on sand are nice for the Keyes.

    Stayed in July 2025

  • Reviewed: 27 August 2025

    8.0
    A lovely relaxing few days in a fab hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Good location 5/10 min drive away from the hustle and bustle of key west. Great to have a beach area although you can not get in the sea. Good breakfast. Food nice at pool bar. Clean. Pristine pool and beach area. Staff attentive and friendly.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Amazing hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Parking charge

    Amazing location and views from the balcony. Great breakfast. Room was nicely decorated and very clean.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    Excellent stay! Highly recommend!
    • Leisure trip
    • Couple
    • King Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    The pillows could have been better but they will bring you extra ones if needed.

    We had such an amazing experience here! The breakfast was delicious with so many options to choose from. The pool was spectacular — fresh towels always available, a bar conveniently right next to it, and even drinks served to you while you relax in the pool. The property sits right on the water with a sandy area that’s perfect for lounging or letting kids play. Cold bottled water was provided at every ice station, which was such a thoughtful touch. The coin laundry and fitness center were both super convenient. We tried the on-site food and it was fresh, flavorful, and well prepared. The concession area is stocked with everything you could need, and we loved the text service where you can request items straight to your room. Our room was very clean, with linens and towels refreshed twice daily. Every detail was taken care of, and the staff really made our stay effortless. We can’t say enough great things about this place — highly recommended!

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Loved this place a Beautiful end to our Anniversary Vacation. Thank you

    Stayed in August 2025

  • Reviewed: 19 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    There is no direct beach access although a very nice sandy beach line to layout on or play games. While laying out on my deck I also noticed the neighbors Dr k that had rat feces on it, however, when I went to take pics and tell someone it had already been immaculately cleaned.

    Most Everything

    Stayed in August 2025

  • Reviewed: 19 August 2025

    10
    I hope to go back next year.
    • Leisure trip
    • People with friends
    • Queen Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The door that closes the restroom is very hard to grip to open up. Small suggestion to put a different lock on it. It is a sliding door but it is hard to grip to open up.

    It was easy to get around. It was clean. Lisa was awesome at serving us at the pool, she went an extra mile with making us comfortable. The breakfast was hot and good. The staff at front desk was awesome. Samantha helped me out with my registration. I missed my flight coming to key west from Florida.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    10
    Would do it again!
    • Leisure trip
    • Couple
    • King Room with Balcony
    • Stayed 1 night

    Tiki bar closes too early.

    Beautiful and very clean.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Enjoyable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast needed to be a longer sitting

    The space in our room was great!

    Stayed in August 2025

  • Reviewed: 15 August 2025

    10
    Comfortable, clean, very beautiful, great location, the staff is very kind, I would travel here again anytime. Everythin
    • Leisure trip
    • Family with young children
    • Queen Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The room, the pool, the staff, the location

    Stayed in August 2025

  • Reviewed: 15 August 2025

    10
    A wonderful relaxing stay in the keys begins here.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The big lizard crawling the beach but that is nothing they can do about that is nature .

    The pool and the gym are good a small hotel gym but ok. The pool area is good and the have a waiter service bringing the drinks. Also the breakfast is good .

    Stayed in July 2025

  • Reviewed: 14 August 2025

    10
    This was a bucket list trip for me and ...I am so wanting to do it again!
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 5 nights

    na

    The breakfast buffet was AWESOME...it got our day off with great start for all the adventures. The resort staff were so accomodating and friendly to every need of the guests. Every room has a beautiful view of the water.

    Stayed in July 2025

  • Reviewed: 11 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room - Disability Access
    • Stayed 4 nights
    • Submitted via mobile

    The floors in the room were dirty and it's was misleading about the beach as there was no access to get into the water

    The facility was beautiful and the staff was very helpful

    Stayed in July 2025

  • Reviewed: 10 August 2025

    10
    Fabulous hotel. Our new favorite place in Key West.
    • Leisure trip
    • Couple
    • King Room with Balcony
    • Stayed 6 nights

    Everything was great.

    Hotel was beautiful and well located right on the water with a fabulous pool and Tiki Bar. Staff was fantastic - helpful, friendly and very responsive. F&B manager Melanie helped us host a small party for friends at the Tiki Bar and she and the server, Reily, did a great job. And free breakfast each morning was really nice, with lots of options.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    I love it all.

    I love everything about this experience. The staff is super friendly and diligent. The room was fantastic and well-kept by the outstanding housekeeping team. Breakfast, ummm, delicious.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    10
    Clean, modern rooms, gorgeous pool area and lovely private beach.
    • Leisure trip
    • Family with young children
    • King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Beautiful property- lovely pool area

    Stayed in August 2025

  • Reviewed: 6 August 2025

    10
    Loved our stay at The Capitana!
    • Leisure trip
    • Family with young children
    • Queen Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Not really anything I can think of other than the mattresses could have been a bit more comfortable. They weren’t horrible, but the mattresses were a bit more firm than what we prefer.

    The Capitana was absolutely gorgeous! We couldn’t have been more pleased with our stay. The staff was very warm and welcoming. They made sure we always had everything we needed. The facility is clean, inviting, and decorated nicely. The breakfast was good every morning and always different. It was way more than continental and always tasted great. The pool and hot tub were clean and we spent a lot of time in both. The tiki bar had both good food and drinks. Our room was clean, quiet, and decorated nicely. It had a refrigerator, microwave, and a Nespresso machine. The bathroom had a walk in shower with a rain head as well as a hand held sprayer. Our balcony looked out over the pool, but also had a view of the ocean. We had room service daily and in the evenings they come by to empty trash, replenish towels, and leave small pieces of chocolate “tuck in” service. Such a nice touch! We will definitely staff here again in the future.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    9.0
    Beautiful getaway
    • Leisure trip
    • Family with young children
    • Queen Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful scenery and room was amazing!!

    Stayed in August 2025

  • Reviewed: 30 July 2025

    10
    lovely
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights

    very clean and lovely breakfast

    Stayed in July 2025

  • Reviewed: 27 July 2025

    10
    My stay was excellent!
    • Leisure trip
    • Couple
    • King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The property was welcoming and beautifully decorated. It is very quiet and comfortable. The location is excellent close to many amenities.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 5 nights
    • Submitted via mobile

    Clean. Great free breakfast. Good location.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    10
    Was a great weekend trip and Ryan at the tiki bar was amazing!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Very well maintained

    Stayed in July 2025

  • Reviewed: 21 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    I wish there was a lap lane at the pool but overall the pool was great just a lot of traffic when I wanted to swim

    We loved the bartenders Ryan,Ryan,Joanna and Felix. They kept us entertained and laughing the whole time.

    Stayed in July 2025

Showing 1 – 25

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