Reviews of The Capitana Key West 4 stars

Dear Alejandro, Thank you for sharing your feedback. We're glad to hear that you appreciated the villa’s design and decor. However, we're very sorry to learn that your experience fell short in other areas. Please accept our sincerest apologies for the cleanliness issues and maintenance concerns you encountered. This is far from the standard we strive to uphold. We understand how frustrating it must have been to deal with insects, especially after requesting disinfection, and we take this matter seriously. Your comments have been shared with our housekeeping and maintenance teams for immediate attention, and we will ensure that stronger measures are taken moving forward. Regarding breakfast being served across the street, we understand that this might have been inconvenient, and we’ll take this into account as we continue to improve the guest experience. We genuinely appreciate your feedback, and we hope to have the opportunity to welcome you again for a much improved stay. Yours In hospitality, McKinley Nuera Guest Services Manager

Dear Alejandro, Thank you for sharing your feedback. We're glad to hear that you appreciated the villa’s design and decor. However, we're very sorry to learn that your experience fell short in other areas. Please accept our sincerest apol… Show more

Dear Mo, Thank you so much for your kind and thoughtful review! We're delighted to hear that our team made you feel welcome and that you enjoyed the clean, comfortable rooms and beachfront location. It's also great to know that breakfast hit the spot and helped start your day off right! We appreciate your feedback about the pool – while it's designed for relaxation and family fun, we understand preferences vary and we’ll certainly keep your comments in mind. It was a pleasure having you with us, and we hope to welcome you back for another relaxing and enjoyable stay soon! Yours In Hospitality, McKinley Nuera Guest Services Manager

Dear Mo, Thank you so much for your kind and thoughtful review! We're delighted to hear that our team made you feel welcome and that you enjoyed the clean, comfortable rooms and beachfront location. It's also great to know that breakfast h… Show more

Dear George, Thank you for your feedback, and for taking the time to write about your visit. We're delighted to hear that you enjoyed your stay with us and appreciated the peaceful location, convenient access, and our comfortable rooms with balconies. It's great to know that the pool area and cabanas added to your experience as well. While we may not have water access for swimming, we’re glad our setting offered the relaxation and ease you were looking for, away from the more crowded areas. Your comments truly mean a lot to our team. We look forward to welcoming you back to The Capitana soon! Kind regards, Samantha Lowe Front Office Manager

Dear George, Thank you for your feedback, and for taking the time to write about your visit. We're delighted to hear that you enjoyed your stay with us and appreciated the peaceful location, convenient access, and our comfortable rooms wi… Show more

Dear Suzanne, Thank you for your feedback, and for taking the time to write about your visit. We're so glad to hear that you enjoyed a relaxing getaway at our hotel and that your time here left such a positive impression. It’s wonderful to know you appreciated our peaceful location just minutes from the excitement of Key West, as well as the well-maintained pool and beach areas. We're also pleased to hear you enjoyed breakfast and your meals at the pool bar — and that our team made you feel welcome with their attentive and friendly service. Your comments about the cleanliness and overall environment are truly appreciated, and we’re happy to know we helped create a memorable and comfortable stay. We hope to welcome you back again for another relaxing escape! Kind regards, Samantha Lowe Front Office Manager

Dear Suzanne, Thank you for your feedback, and for taking the time to write about your visit. We're so glad to hear that you enjoyed a relaxing getaway at our hotel and that your time here left such a positive impression. It’s wonderful … Show more

Dear Krzysztof, Thank you for taking the time to share your experience — we’re so pleased to hear you had such a wonderful stay with us! It’s great to know you enjoyed the amazing views, beautifully appointed room, and our breakfast offerings. We also appreciate your kind words about our staff, cleanliness, and overall comfort. Regarding your comment about parking, we’d like to clarify that parking is included as part of our daily resort fee, which also covers a variety of other amenities to enhance your stay. This fee is reflected in your total at the time of booking, so there are no unexpected or additional charges upon arrival. We understand how important transparency is and truly appreciate the opportunity to clear that up. We hope to welcome you back to The Capitana soon! Kind regards, Samantha Lowe Front Office Manager

Dear Krzysztof, Thank you for taking the time to share your experience — we’re so pleased to hear you had such a wonderful stay with us! It’s great to know you enjoyed the amazing views, beautifully appointed room, and our breakfast offeri… Show more

Dear Erika, Thank you so much for this thoughtful and detailed review! We’re absolutely thrilled to hear that you had such a memorable experience with us at The Capitana Key West. It’s wonderful to know that you enjoyed our breakfast offerings — we aim to provide plenty of variety so there’s something for everyone to start the day right. We’re also glad you made the most of the pool area! From fresh towels and poolside drinks to the convenience of our nearby bar, we love creating an easy, laid-back atmosphere where guests can truly unwind. Hearing that you appreciated the little touches, like cold bottled water at the ice stations and our stocked concession area, truly makes our day. We believe it’s those small details that really make a stay special. It’s also great to hear that you found the laundry and fitness center convenient — and that the text service added that extra level of ease during your stay. We’re especially happy to know your room was kept spotless and refreshed throughout your visit. Our housekeeping team takes great pride in maintaining a clean, comfortable space for every guest. And while we’re sorry the pillows weren’t quite perfect, we’re glad our team was able to offer you extras to help you sleep more comfortably. Thank you again for your kind words and glowing recommendation. It means so much to us, and we hope to have the pleasure of welcoming you back again soon for another relaxing getaway in paradise! Yours In Hospitality, McKinley Nuera Guest Services Manager

Dear Erika, Thank you so much for this thoughtful and detailed review! We’re absolutely thrilled to hear that you had such a memorable experience with us at The Capitana Key West. It’s wonderful to know that you enjoyed our breakfast offe… Show more

Dear Deborah, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you loved your stay at The Capitana, making it a beautiful end to your Anniversary Vacation. Your kind words are greatly appreciated! We look forward to welcoming you back to The Capitana soon! Yours In Hospitality, McKinley Nuera Guest Services Manager

Dear Deborah, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you loved your stay at The Capitana, making it a beautiful end to your Anniversary Vacation. Your kind words are gre… Show more

Dear Amy Turner, Thank you for your feedback, and for taking the time to write about your visit. We're thrilled to know that you were pleased with so many aspects of your stay, from the value and cleanliness to the comfort and service provided by our team. We appreciate your honest observation regarding the beach access. While we don’t offer direct access to the water, we’re glad you enjoyed the beach area and found it suitable for relaxation and recreation. We also want to thank you for bringing the issue with the neighboring deck to our attention. Although it was quickly resolved, your attentiveness helps us maintain the high standards we strive for. We’re pleased to hear it was swiftly and thoroughly addressed. It was a pleasure to have you with us, and we hope to welcome you back to The Capitana for another enjoyable stay! Warm regards, Kind regards, Samantha Lowe Front Office Manager

Dear Amy Turner, Thank you for your feedback, and for taking the time to write about your visit. We're thrilled to know that you were pleased with so many aspects of your stay, from the value and cleanliness to the comfort and service pro… Show more

Dear Tina, Thank you for your feedback, and for taking the time to write about your visit. I'm thrilled to hear that you found it easy to get around the property, enjoyed the cleanliness, and had a wonderful experience at the pool with Lisa's exceptional service. We truly appreciate your kind words about the breakfast quality and the attentive staff, especially Samantha and the front desk team. Your feedback about the restroom door is duly noted, and we will look into improving it for our guests' convenience. We look forward to welcoming you back to The Capitana soon! Yours In Hospitality, McKinley Nuera Guest Services Manager

Dear Tina, Thank you for your feedback, and for taking the time to write about your visit. I'm thrilled to hear that you found it easy to get around the property, enjoyed the cleanliness, and had a wonderful experience at the pool with Li… Show more

Dear Kathleen, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found The Capitana beautiful and very clean. Your satisfaction with the service ratings, especially the high scores for cleanliness, location, facilities, comfort, and staff, is truly appreciated. We apologize for any inconvenience caused by the early closure of the Tiki Bar. Your feedback is valuable, and we will review our operating hours to ensure a more enjoyable experience for our guests. We look forward to welcoming you back to The Capitana soon! Yours In Hospitality, McKinley Nuera Guest Services Manager

Dear Kathleen, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found The Capitana beautiful and very clean. Your satisfaction with the service ratings, especially the high sc… Show more

Dear Kate, Thank you for taking the time to share your feedback with us. We're so glad to hear that you enjoyed your stay and appreciated the spaciousness of your room, as well as the overall comfort, cleanliness, and location of our property. We also appreciate your note about breakfast hours. Guest feedback like yours helps us continue to improve, and we'll certainly take this into consideration moving forward. Thank you again for choosing to stay with us—we hope to welcome you back soon! Yours In Hospitality, McKinley Nuera Guest Services Manager

Dear Kate, Thank you for taking the time to share your feedback with us. We're so glad to hear that you enjoyed your stay and appreciated the spaciousness of your room, as well as the overall comfort, cleanliness, and location of our prope… Show more

Dear Petra, Thank you so much for your wonderful feedback! We’re thrilled to hear that you found your stay comfortable, clean, and beautiful, and that our location and staff left such a positive impression. It’s especially rewarding to see perfect ratings across the board—thank you for recognizing the efforts of our team and the quality of our facilities. We're so glad you enjoyed the room, pool, and overall experience. We would be absolutely delighted to welcome you back at The Capitana anytime! Yours In Hospitality, McKinley Nuera Guest Services Manager

Dear Petra, Thank you so much for your wonderful feedback! We’re thrilled to hear that you found your stay comfortable, clean, and beautiful, and that our location and staff left such a positive impression. It’s especially rewarding to se… Show more

Dear Youri, Thank you so much for your kind review and for sharing your experience with us. We're delighted to hear that your relaxing getaway to the Keys began on a positive note at our property. It’s wonderful to know you enjoyed the pool and gym, as well as our poolside drink service and satisfying breakfast. We sincerely apologize about the Iguana. We appreciate your thoughtful feedback and your understanding spirit. Providing a peaceful and enjoyable environment for our guests is always our top priority, and we're so glad that came through during your stay. We look forward to welcoming you back again soon for another memorable visit. Yours In Hospitality, McKinley Nuera Guest Services Manager

Dear Youri, Thank you so much for your kind review and for sharing your experience with us. We're delighted to hear that your relaxing getaway to the Keys began on a positive note at our property. It’s wonderful to know you enjoyed the poo… Show more