Reviews of The Cassara Carlsbad, Tapestry Collection By Hilton 4 stars
5805 Armada Dr, Carlsbad, CA 92008, United States
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewPOOL,LOACTION
We wrote to the accommodation facility in advance and asked for an extra bed. They never provided it to us. And they didn’t respond to the message, although the reception told us that they would solve everything. Check in time was at 4:00pm but we waited until 5:00pm to get a room, disgusting service.
Dear Artur, Thank you for sharing your experience. We sincerely apologize for the frustration caused by the delay in receiving your room and the issues with your extra bed request. We understand how disappointing this must have been, especially after planning ahead and expecting everything to be ready. However, we’re glad that you were still able to enjoy the pool and the location, and we hope that your next visit allows you to fully relax and have the seamless stay you expected.
Dear Artur, Thank you for sharing your experience. We sincerely apologize for the frustration caused by the delay in receiving your room and the issues with your extra bed request. We understand how disappointing this must have been, especi… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI loved the bacon and toast, the women servers were very pleasant on Tuesday morning but no bacon. The male servers on Monday morning were rude and clearly annoyed with their job to provide positive customer experience services.
Bacon should be served everyday, coffee should be readily available and not run out before 10am. Grumpy server that made it clear I was an inconvenience. I didn't like on Monday the fact that there was a line of us guests waiting for plates and utensils. Breakfast for two people should cost $25, not each person or plate cost $25, especially for processed garbage sausage patties, cold potatoes, and powdered eggs.
Dear Heinzen, Thank you for your feedback. Though we appreciate your compliments about our weekend staff and the positive experiences you had, we’re sorry to hear that your weekday breakfast experience did not meet your expectations and the high standards we strive for, particularly in terms of service and food availability. It’s important to us that every guest feels welcomed and served well, and we’ll be addressing your concerns with the appropriate team immediately. Rest assured, your insights are vital as we continually improve and refine our guest experience. We hope to provide a more consistent and enjoyable visit in the future.
Dear Heinzen, Thank you for your feedback. Though we appreciate your compliments about our weekend staff and the positive experiences you had, we’re sorry to hear that your weekday breakfast experience did not meet your expectations and the… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI loved the kid pool and arcade, It gave my two kids something to do. We also hung out at the quiet pool for a bit and I was able to get a drink at the bar there. The views are amazing, being able to swim and watch the sun set.
It was not flower season. I would like more food options.
Dear Jennel, Thank you for choosing to stay with us! We greatly appreciate your feedback. It sounds like you and your kids had a blast enjoying our amenities, and we're glad they made for a fun way to spend time together. A sunset view by the pool sounds lovely! Please know that we also appreciate your perspective on our dining options. We've noted this for any future improvements, though our team is always happy to suggest some great nearby spots to eat! Thank you again for your review. We look forward to welcoming you back for more family fun soon!
Dear Jennel, Thank you for choosing to stay with us! We greatly appreciate your feedback. It sounds like you and your kids had a blast enjoying our amenities, and we're glad they made for a fun way to spend time together. A sunset view by t… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewWalking distance to Legoland
No tram to the Legoland drop off.
Dear David, Thank you for sharing your thoughts. It is wonderful to know our location offered such convenient access to Legoland, making it easy to walk without the need for additional transportation. Your comments highlight an aspect of the stay that many families value, and we look forward to welcoming you again for another enjoyable visit!
Dear David, Thank you for sharing your thoughts. It is wonderful to know our location offered such convenient access to Legoland, making it easy to walk without the need for additional transportation. Your comments highlight an aspect of th… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewIf you’re going to Legoland this is an ideal spot. Room was big and spacious but equally we paid for that.
Buffet options were a joke, was $28 for dried up scramble egg, vegan sausage, cold potatoes and stale bread/waffles. We also ordered room service which had a 16% surcharge on it that came with no cutlery and when asked where the cutlery was they didn’t care. I then had to go down to the restaurant to get some which they didn’t want to hand out so they he room charge surcharge should have been removed but they didn’t agree.
Dear Marcus, Thank you for being our guest and sharing your experience. We're glad to hear the location worked well for your visit to Legoland and that the room met your expectations. That said, we’re sorry the dining options and room service experience didn’t reflect the quality or service we aim to provide. Your feedback has been shared with the appropriate teams for review, and we’ll use it to ensure a more seamless experience moving forward. We hope to have another opportunity to welcome you back and impress you with our improvements.
Dear Marcus, Thank you for being our guest and sharing your experience. We're glad to hear the location worked well for your visit to Legoland and that the room met your expectations. That said, we’re sorry the dining options and room servi… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewStaff is as always awesome. Third time I've stayed here and never disappoints. Service is great. Rooms were nice.
The bed was not so.comfortable during this trip. The last few times was good but this trip the bed and pillows were uncomfortable.
Dear Eric, Thank you for your continued support and kind words about our team. We're glad you enjoyed the service and room, though we're sorry to hear the bed and pillows weren't as comfortable this time around. We’ll take note of your feedback and look into it. We hope to make your next stay just as great as the first two.
Dear Eric, Thank you for your continued support and kind words about our team. We're glad you enjoyed the service and room, though we're sorry to hear the bed and pillows weren't as comfortable this time around. We’ll take note of your feed… Show more
Reviewed: 21 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewA wonderful place to enjoy the sunny San Diego! Staff is very friendly and helpful and I totally recommend. It is pet friendly, and everyone was very welcoming.
Dear Ana, Thank you for choosing The Cassara Carlsbad, Tapestry Collection by Hilton and sharing your review. We're so glad to hear that our beautiful location, friendly and attentive team, and pet-friendly property made for a perfect stay with us. We greatly appreciate your recommendation and cannot wait to welcome you back again soon!
Dear Ana, Thank you for choosing The Cassara Carlsbad, Tapestry Collection by Hilton and sharing your review. We're so glad to hear that our beautiful location, friendly and attentive team, and pet-friendly property made for a perfect stay … Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewVanessa , scott . vanessa the receptinist . awsom attentive and great all around . Scott the bartender , did not make my wife and I feel out of place attentivive responsive and polite .
Parking ,
Dear Guest, Thank you for taking the time to share your experience. We’re so glad Vanessa and Scott made a great impression and added a personal touch to your visit. We appreciate your comments and will continue working to make every part of the stay even better. We hope to welcome you back again sometime soon.
Dear Guest, Thank you for taking the time to share your experience. We’re so glad Vanessa and Scott made a great impression and added a personal touch to your visit. We appreciate your comments and will continue working to make every part o… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThere was a problem with inventory when we checked in. I had reserved a premium King with balcony. They didn’t have it so got an upgrade to a suite which was nice. Just wish it had a balcony and not faced a parking lot. But nice to have the extra space. The cabanas were first come first serve and free. Nice to sit and watch the sunset. The kids pool and splash area was great. Loved having the activities center and arcade. If you’re going to Legoland the location is ideal.
The fragrance in the lobby was so off putting. Very strong. I wished there was an actual restaurant. The dining is small and in the lobby. Trying to get breakfast in the morning was a cluster. So many people and kids overwhelming the space. They don’t do room service unless you order from Karl Strauss. The menu you get when you scan the QR code in the room was not the menu they had in the restaurant. The soap/shampoo/body wash in the bathroom is also very strong. Rosemary isn’t my favorite but I would have preferred something more neutral.
Dear Gretchen, Thank you for your review. We're glad you and your family enjoyed our many fun activities and appreciated our location with its unbeatable proximity to Legoland. We're also grateful for your honest feedback, which helps us improve our facilities and the experience we offer our guests. We hope to welcome you back whenever your travels bring you to Carlsbad.
Dear Gretchen, Thank you for your review. We're glad you and your family enjoyed our many fun activities and appreciated our location with its unbeatable proximity to Legoland. We're also grateful for your honest feedback, which helps us im… Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in April 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in April 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewI loved everything about this hotel. My husband and I went to Carlsbad for a wedding, but were delighted to learn we were right next to Legoland. However, it didn't feel TOO touristy or loud or annoying. It was fabulous. Family-friendly without it being obnoxious. The hotel was comfortable, and had something for everyone - a separate pool for families and a nice lap pool for the singles. I'm actually looking forward to coming back with our own kids! I was very surprised because the price is manageable and the facilities very well maintained and comfortable.
I wish there was room service for breakfast! That is my only complaint. They have it for lunch/dinner but I was really looking forward to breakfast in bed, but alas!
Dear Lauren, Thank you for your glowing review! We're thrilled your stay at The Cassara Carlsbad, Tapestry Collection by Hilton was such a standout—from our peaceful atmosphere to the thoughtful touches like our dual-pool setup. It’s wonderful that you and your husband had such a smooth, relaxing experience during your visit. We also appreciate your note about breakfast room service and will certainly keep that in mind as we continue refining our offerings. It was a joy having you with us, and we can't wait to welcome you back soon with your family for another fantastic getaway!
Dear Lauren, Thank you for your glowing review! We're thrilled your stay at The Cassara Carlsbad, Tapestry Collection by Hilton was such a standout—from our peaceful atmosphere to the thoughtful touches like our dual-pool setup. It’s wonder… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewVery close to Legoland. Clean. Nice rooms. Great staff.
No microwave in room. Parking garage is a bit far from the room. But overall not terribly inconvenient.
Dear Marie, Thank you for sharing your experience. We're glad you found our location convenient and enjoyed your clean accommodations. It's also great to know our team made a positive impression. We have noted your suggestion for microwaves in the room and will make sure to keep this in mind for future updates. We hope to welcome you back for an even better stay in the future!
Dear Marie, Thank you for sharing your experience. We're glad you found our location convenient and enjoyed your clean accommodations. It's also great to know our team made a positive impression. We have noted your suggestion for microwaves… Show more
Reviewed: 7 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewDuring our check in, we had an issue with the room not being clean. Called up the front desk and took care of the issue right away. Love that they are super dog friendly. First time traveling with a newborn and a puppy which was a really great experience. The scenery is absolutely beautiful.
The coffee machine doesn't have the option to just warm up water but you have the option to use the microwave at the lobby store . Also the room we got had a small bearable smell, however we just opened the slide doors and went away.
Dear Adriana, We are glad our attentive staff addressed the issue with your room, and it is terrific that your pup was able to come along! Feedback from our guests is vital to our success, and we thank you for sharing your thoughts regarding areas where we can improve. We would love to host you again the next time you're in Carlsbad, so please revisit us soon for another 10/10 experience.
Dear Adriana, We are glad our attentive staff addressed the issue with your room, and it is terrific that your pup was able to come along! Feedback from our guests is vital to our success, and we thank you for sharing your thoughts regardin… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified review