That there are no people on site. No-one to help me checkin. found the virtual checkin very challenging

liked the location and the decor and cleanliness.

Stayed in August 2025

Music in hotel could be heard all night

Staff went above and beyond to satisfy

Stayed in July 2025

...that there wasn’t much living space in the room and that no one was there to welcome me—it’s probably just a matter of habit, as here in Italy, hotels always have someone at reception.

Perfect location for a couple of days visiting the city... The room is nice and comfortable, just very small, with not much living space, but it has a beautiful view and is equipped with everything you need. Moreover, the shower is very spacious and large. I'm not used to online and self-managed check-ins and check-outs, but I must say that I had a great experience—everything went perfectly. Thank you!

Stayed in March 2025

small bathrooms, sink faucet really low. a little noisy from neighboring rooms.

the location was amazing! it was in the heart of the castro but not directly on the street so it wasn’t as loud and active. it felt safe and clean. we got the bowie room and i loved that it was in the back of the building so even more privacy and less noise than if you got a room in the front. the bed was amazing (king deluxe) and having a nice tv with streaming services was relaxing. the shower was lovely tho small. the sink faucet was so low you can’t fill anything up with it (we used the shower head to fill our coffee kettle). easy to get around SF from this location. you store your luggage next door at hansens laundry. the owner was so kind and saw that we loved tea and gifted us with a herbal tea from his own collection. truly a gem and i would stay here again and again 🤍

Stayed in January 2025

Room, location, and ease of self-reg and in/out process.

Stayed in January 2025

the whole virtual experience was strressful and calling to a number where no one picked for after 15 minutes, as I waste away in the lobby of this lodging-cant call it a hotel

the checkin with virtual desk was awful. Need to forward checkin instruction prior to arrival, as I was required to submit confidential info as I was checking in, and had no idea if it was a scam or what asking for my cr card, dr license, etc.. with NO WARNING.

Stayed in November 2024

Keine echte Lobby

Design, Bsr, Lage

Stayed in October 2024

This place has no reception, and you need to pre register documents...We booked 2 rooms and only got one link, so getting codes for second room was a hassle Don't expect their support number to answer quickly Also no left luggage facility, cafe they mention to leave luggage isn't always open, also UPS option closes at 5pm

Well located, Modern fittings

Stayed in October 2024

The location, roof deck, and decor were the best parts and made up for some other areas to justify the cost.

The location was the best part. The self-service piece was neat, but at times I missed having a lobby area. Because it was run without staff it felt heavily surveilled with cameras at every and all corners of the hall, entrance, roof deck which felt a little bit of an intrusion. The room was much smaller than expected, and while marketed as a suite, it felt more crowded and congested than a standard room. Also there was not a true kitchenette, with no actual fridge (just a lined open drawer for cold items) and no microwave.

Stayed in September 2024

Some reviews have mentioned the noise from the downstairs bar. We had a room in the back and had no noise problems at all.

Location! There aren’t many options in the Castro so we were excited to try this new (ish) facility. While the rooms are small, they are stylish and nicely appointed. Don’t miss the roof deck with its expansive views.

Stayed in August 2024

Was very loud at night staying in the rooms facing. The street as the bars

Very clean and the bed was very comfy. Loved the location, was very close to everything we wanted to see and do

Stayed in August 2024

They gave me a kettle to make tea when I gave them a few days’ notice that I would need it.

Stayed in July 2024

Water in the shower didn't get hot. It was only warm. Room temperature was also very cold and the heating system didn't get it warm. I should have packed warmer clothing to stay here.

Room was super small, but OK for just 1 person. Bed was massive and very comfy. Room was very clean. Checkout + in was clear and easy.

Stayed in July 2024

The room is on the small side, but I was aware of this beforehand.

The room was modern, comfortable and clean. The location was perfect for us to explore the Castro, with lots of great bars, restaurants and cafes.

Stayed in June 2024

Room very small ( but this was as described)...

Fantastic location for exploring San Francisco and especially Castro and the Mission. Nice, clean comfortable room

Stayed in May 2024

Entering codes from the front door, to the elevator, to the room was a bit exhausting. Maybe they can leverage more on tech in that regard e..g tap the phone to the locks instead..

The room was gorgeous and comfortable. It's really well designed. The balcony facing the garden was just perfect for my morning coffee. Really brought out the essence of being in San Francisco. Perfectly located in Castro to really be in the heart of the LGBTQIA+ community

Stayed in April 2024

Nothing bad but just one suggestion for a slightly easier experience with checkout. When the QR code is scanned by the person checking out, it should already be linked by you to the confirmation number. Having to go find that in my email to proceed was an unnecessary extra step, and a little stressful because a Lyft was waiting for me.

Great location. Checkin and checkout were smooth. Hotel bar was awesome

Stayed in April 2024

On our last night we noticed there were a few tine bugs in our room.

The hotel was nice. The staff were really nice. The ambiance was awesome! It was conveniently located around shops and restaurants.

Stayed in December 2023

A few attention points, but only as attention points - as I would definitely stay there again: 1/ The room is not big. The space is limited - I was by myself and got the smaller room so it was not a problem, but is a limited space to hang clothes, store luggage. 2/ The mini-fridge is not that big too and not very strong - but keeping it with only a few thing you’ll be ok 3/ The bathroom is a little dark, the lights are not very strong 4/ I think it’s informed in a few places but just to highlight that the clean service is not on the package - available upon request (w/ extra fees). Anyway, the trash is removed everyday. 5/ There’s no front desk “in person” - all the check-in/out and communication is online/via phone. They usually answers fast.

I had a lovely time at the Hotel Castro. The location is AMAZING (at the heart of Castro) - literally walking distance for the main spots in Castro and in front of a supermarket Besides that a few good points: _ Black-out curtains are very effective _ Air conditioning very potent _ The balcony is great to hang out and see the movement on streets _ The building and accommodation is very new, modern and very well equipped. _ The room was very clean _ The rooftop has an awesome view

Stayed in November 2023

No staff on premise and everything done by text probably from a foreign country. Very unhelpful chats with super friendly people on the other end is annoying.

Stayed in July 2023

asked for kettle and new towels via virtual reception, never arrived

location

Stayed in May 2023

The rooms are very tiny. I honestly can't imagine being there with another person even though the bed was large. The sink is in the room not bathroom etc. It reminds me of rooms in Tokyo. That's really the only downside.

I had to visit family at UCSF hospital and this is one of the closest, most affordable options. Most Uber rides were just $10 except for some surge one day. Very modern rooms with TVs that stream but no cable etc. The bed was very comfortable. My room on third floor was quiet I did not hear the lobby bar. There is a tiny balcony where I had coffee in the morning overlooking a peaceful area of neighbors' backyards and patios. Great location with plenty of restaurants etc. Even a nice market across the street to grab food for the room.

Stayed in February 2023

Didn't know what to expect from a hotel where there was no staff on site. I was blown away! For an area with such limited space it is amazing & beautifully done. The room was clean with a very modern feel to it. Lots of light and even a small balcony. The "chips" they left for me bought a round of drinks at the bar downstairs. The rosemary fries and dipping sauce are delicious! The rooftop is equally beautiful and relaxing. A special shout out to Ryan! We only communicated via text, but he was awesome! I left something behind and texted him at 2:30AM 4 days after I left. I was shocked to get an immediate response from him! He assured me he would locate my lost item and get it back to me. We texted back & forth until 3:15AM. Who does that? That is incredible service and absolutely elevated my guest experience. Thank you, Ryan! You're a Rockstar! I look forward to staying at the Hotel Castro again!

Stayed in April 2025

Room 304 at the back of the building. No street noise but vent filter at the back of the building ran 24/7. Loud engine noise not ideal if you just want peace and quiet. Could hear neighbors having a domestic argument.

Great location with supermarket across the street, easy access to public transport

Stayed in March 2025