Reviews of The Hotel Castro San Francisco 4 stars
The Castro, San Francisco, CA 94114, United States
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Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewliked the location and the decor and cleanliness.
That there are no people on site. No-one to help me checkin. found the virtual checkin very challenging
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewStaff went above and beyond to satisfy
Music in hotel could be heard all night
Hi Rodes, Thank you for your feedback! We're delighted to hear that our staff made a positive impact during your stay. We appreciate your comments regarding the music, and we will take that into account as we aim to enhance our guests' experience. We can't wait to welcome you back to The Hotel Castro San Francisco! Best regards, Team Kasa
Hi Rodes, Thank you for your feedback! We're delighted to hear that our staff made a positive impact during your stay. We appreciate your comments regarding the music, and we will take that into account as we aim to enhance our guests&… Show more
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewDidn't know what to expect from a hotel where there was no staff on site. I was blown away! For an area with such limited space it is amazing & beautifully done. The room was clean with a very modern feel to it. Lots of light and even a small balcony. The "chips" they left for me bought a round of drinks at the bar downstairs. The rosemary fries and dipping sauce are delicious! The rooftop is equally beautiful and relaxing. A special shout out to Ryan! We only communicated via text, but he was awesome! I left something behind and texted him at 2:30AM 4 days after I left. I was shocked to get an immediate response from him! He assured me he would locate my lost item and get it back to me. We texted back & forth until 3:15AM. Who does that? That is incredible service and absolutely elevated my guest experience. Thank you, Ryan! You're a Rockstar! I look forward to staying at the Hotel Castro again!
Hello Matthew, Thank you for your enthusiastic review! We are delighted to know that your stay at The Hotel Castro San Francisco exceeded your expectations. It's wonderful to hear that you enjoyed the modern feel of your room, the beautiful rooftop, and the delicious food options. We appreciate your kind words about Ryan and the outstanding service he provided. Your feedback is invaluable to us! We look forward to welcoming you back for another fantastic experience. Best regards, Team Kasa
Hello Matthew, Thank you for your enthusiastic review! We are delighted to know that your stay at The Hotel Castro San Francisco exceeded your expectations. It's wonderful to hear that you enjoyed the modern feel of your room, the beau… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewHi Jennifer, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
Hi Jennifer, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the o… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewHi Jennifer, Thank you for the wonderful review! We’re happy to hear that you enjoyed your stay at The Hotel Castro San Francisco. Thank you for choosing us at Kasa! Best regards, Team Kasa
Reviewed: 5 April 2025 · Stayed in January 2025
Verified reviewHi Marcella, Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us. Sincerely, Team Kasa
Hi Marcella, Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and… Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewGreat location with supermarket across the street, easy access to public transport
Room 304 at the back of the building. No street noise but vent filter at the back of the building ran 24/7. Loud engine noise not ideal if you just want peace and quiet. Could hear neighbors having a domestic argument.
Hi Nancy, We’re sorry to hear that Room 304 did not provide the quiet and peaceful atmosphere you were hoping for. We understand how important it is to have a comfortable and restful stay, and we regret that the vent filter noise and disturbances from neighboring guests affected your experience. We’d be happy to recommend other rooms in the building that may offer a more tranquil environment for your next stay. Your feedback is truly valuable, and we’ll share it with our team to explore ways to improve the comfort of our rooms. If you’d like to discuss this further or need assistance with future bookings, please don’t hesitate to reach out to us. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable experience next time. Sincerely, Team Kasa
Hi Nancy, We’re sorry to hear that Room 304 did not provide the quiet and peaceful atmosphere you were hoping for. We understand how important it is to have a comfortable and restful stay, and we regret that the vent filter noise and distu… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewPerfect location for a couple of days visiting the city... The room is nice and comfortable, just very small, with not much living space, but it has a beautiful view and is equipped with everything you need. Moreover, the shower is very spacious and large. I'm not used to online and self-managed check-ins and check-outs, but I must say that I had a great experience—everything went perfectly. Thank you!
...that there wasn’t much living space in the room and that no one was there to welcome me—it’s probably just a matter of habit, as here in Italy, hotels always have someone at reception.
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewGreat location and lovely room and roof
Nothing
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewLocation
No room for luggage. No staff to talk to. We were promised a bigger room but the property manager “I will be back in a few minutes” never got back to us. Since there is no lobby, no reception and no staff, we had to call Kasa in LOS Angeles to solve our problems. Finally, we had 2 TV sets in the room but only 1 remote control.
Hi Alexander, Thank you for sharing your feedback. We understand how important it is to have a smooth arrival experience, and we appreciate the opportunity to clarify that our Resident Manager personally assisted you upon arrival to ensure you were familiar with our facilities and amenities. We regret that it took some time to prepare an alternative room for you, but we’re glad we were ultimately able to arrange the move. We also understand the challenges that can come with a remote hospitality model, and we appreciate your patience as our team worked to address your concerns. Your insights are valuable to us, and we will use them to continue improving the guest experience. We hope to have the opportunity to welcome you again in the future. Sincerely, Team Kasa
Hi Alexander, Thank you for sharing your feedback. We understand how important it is to have a smooth arrival experience, and we appreciate the opportunity to clarify that our Resident Manager personally assisted you upon arrival to ensure… Show more
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewthe location was amazing! it was in the heart of the castro but not directly on the street so it wasn’t as loud and active. it felt safe and clean. we got the bowie room and i loved that it was in the back of the building so even more privacy and less noise than if you got a room in the front. the bed was amazing (king deluxe) and having a nice tv with streaming services was relaxing. the shower was lovely tho small. the sink faucet was so low you can’t fill anything up with it (we used the shower head to fill our coffee kettle). easy to get around SF from this location. you store your luggage next door at hansens laundry. the owner was so kind and saw that we loved tea and gifted us with a herbal tea from his own collection. truly a gem and i would stay here again and again 🤍
small bathrooms, sink faucet really low. a little noisy from neighboring rooms.
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewRoom, location, and ease of self-reg and in/out process.
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewHi Ryan, We appreciate your positive rating and are delighted to hear from you! Best Regards, Team Kasa
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewHi Joshua, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
Hi Joshua, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opp… Show more
Reviewed: 27 November 2024 · Stayed in November 2024
Verified reviewHi Joshua, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
Hi Joshua, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opp… Show more
Reviewed: 25 November 2024 · Stayed in November 2024
Verified reviewthe checkin with virtual desk was awful. Need to forward checkin instruction prior to arrival, as I was required to submit confidential info as I was checking in, and had no idea if it was a scam or what asking for my cr card, dr license, etc.. with NO WARNING.
the whole virtual experience was strressful and calling to a number where no one picked for after 15 minutes, as I waste away in the lobby of this lodging-cant call it a hotel
Hi Hfarb1, Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced during check-in and for the stress this caused. We truly appreciate you bringing this to our attention, as it helps us improve. One of our management team members has already reached out, and a credit has been issued to acknowledge the inconvenience. While we know this doesn’t undo what happened, we hope it demonstrates our commitment to making things right and ensuring a better experience moving forward. Your feedback regarding clearer communication prior to arrival and responsiveness during check-in is invaluable, and we are taking it to heart to prevent this from happening again. Thank you for giving us the opportunity to improve. Sincerely, Team Kasa
Hi Hfarb1, Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced during check-in and for the stress this caused. We truly appreciate you bringing this to our attention, as it helps us improve. … Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewHi Julie, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
Hi Julie, Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the oppo… Show more
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewDesign, Bsr, Lage
Keine echte Lobby
Reviewed: 3 October 2024 · Stayed in October 2024
Verified reviewWell located, Modern fittings
This place has no reception, and you need to pre register documents...We booked 2 rooms and only got one link, so getting codes for second room was a hassle Don't expect their support number to answer quickly Also no left luggage facility, cafe they mention to leave luggage isn't always open, also UPS option closes at 5pm
Hi James, Thank you for sharing your feedback. We're glad you enjoyed the location and modern fittings of your stay! We understand the frustration you experienced with the pre-registration process and the challenges around receiving codes for your second room. We strive to make things as smooth as possible, and we'll review our procedures to ensure this step is more seamless for future stays. We also hear your concerns about the response time of our support line and the luggage storage options. We aim to be more accessible for our guests and will certainly take this feedback into account as we work to improve these areas. Thank you again for staying with us, and we appreciate your understanding as we continue to enhance the guest experience. Sincerely, Team Kasa
Hi James, Thank you for sharing your feedback. We're glad you enjoyed the location and modern fittings of your stay! We understand the frustration you experienced with the pre-registration process and the challenges around receiving co… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewThe location was the best part. The self-service piece was neat, but at times I missed having a lobby area. Because it was run without staff it felt heavily surveilled with cameras at every and all corners of the hall, entrance, roof deck which felt a little bit of an intrusion. The room was much smaller than expected, and while marketed as a suite, it felt more crowded and congested than a standard room. Also there was not a true kitchenette, with no actual fridge (just a lined open drawer for cold items) and no microwave.
The location, roof deck, and decor were the best parts and made up for some other areas to justify the cost.
Hi Josh, Thank you for sharing your thoughts with us. We're glad to hear that you enjoyed the prime location, roof deck, and decor, as well as the convenience of our self-service model. We understand that the absence of a traditional lobby, the smaller room size and lack of amenities may have impacted your experience, and we appreciate your feedback. Regarding the cameras, we want to assure you that they are placed in public areas solely for the safety and security of our guests. We aim to create a secure environment while also providing a comfortable and relaxing stay. Your privacy is important to us, and we’ll take your comments into consideration as we continue improving our spaces. Thank you again for choosing to stay with us. We hope to welcome you back in the future! Sincerely, Team Kasa
Hi Josh, Thank you for sharing your thoughts with us. We're glad to hear that you enjoyed the prime location, roof deck, and decor, as well as the convenience of our self-service model. We understand that the absence of a traditional l… Show more