Reviews of The Charles Hotel in Harvard Square 4 stars
1 Bennett Street, Harvard Square, Cambridge, MA 02138, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything was really perfect!
None
Thank you Tomasz, safe travels!
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLovely hotel - kind, welcoming staff, beautiful room on 10th floor, good fitness center. Enjoyed Henrietta‘s table for breakfast.
We are glad you enjoyed your visit Allison! Thank you!
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewClean, large room, in a great location.
Too expensive.
Thank you for staying with us Kelly, we hope to see you again when you visit Harvard Square.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location!
Air conditioning couldn’t get the room temp below about 71. It was hot and we were all uncomfortable every night. We slept on top of the bedding and still didn’t sleep well. Not cool enough when it’s 90 degrees or higher outside.
Dear Jennifer, We apologize that your sleep was interrupted from the warmth of the room, agreeably that would not be comfortable for most. We appreciate that you let us know and we will ensure that this is resolved. Thank you very much for your time to let us know.
Dear Jennifer, We apologize that your sleep was interrupted from the warmth of the room, agreeably that would not be comfortable for most. We appreciate that you let us know and we will ensure that this is resolved. Thank you very much for … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe gym and common areas
The restaurant isn’t very good
Andrea, Thank you for taking the time to share your feedback. We’re so pleased you enjoyed our gym and common areas, and we truly appreciate your kind ratings across the board. We are sorry to hear that the restaurant did not meet your expectations, and we will be sure to share your impressions with our team. We hope to have the opportunity to welcome you back for another stay at The Charles Hotel.
Andrea, Thank you for taking the time to share your feedback. We’re so pleased you enjoyed our gym and common areas, and we truly appreciate your kind ratings across the board. We are sorry to hear that the restaurant did not meet your expe… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewlocation
dirty pillowcase had to be replaced
Thank you for taking the time to share your feedback. While we’re glad you found our location convenient, we are truly sorry for the disappointment you experienced, especially with the cleanliness of your room. This is not the impression we wish to leave, and your comments will be carefully shared with our team. We hope we may have the opportunity to provide you with a much better experience at The Charles in the future.
Thank you for taking the time to share your feedback. While we’re glad you found our location convenient, we are truly sorry for the disappointment you experienced, especially with the cleanliness of your room. This is not the impression we… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewVery sad that on booking it doesnt give breakfast options.! But in hotel they give options. So it is better to book it directly
It took a lot of time to wait for dishes(knifes) to bring them to room!
Maiya, Thank you for taking the time to share your experience with us. We are so pleased to know you enjoyed your stay and appreciated our room service. We are truly sorry for the inconvenience you experienced with your wait for dishes to be delivered. Your feedback is very important to us, and we will be sure to share it with our team. We hope to have the pleasure of welcoming you back to The Charles Hotel again soon.
Maiya, Thank you for taking the time to share your experience with us. We are so pleased to know you enjoyed your stay and appreciated our room service. We are truly sorry for the inconvenience you experienced with your wait for dishes to … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGood food at the hotel .. nice room.,, location good.,nice atmosphere outside
The bathtub shower was dangerous to use with no hand rails to hold on to getting in and out ..
Farouq, Thank you for sharing your thoughtful feedback. We are delighted to hear that you enjoyed your stay, and that our team helped make your visit pleasant. We are truly sorry to learn of your concerns with the bathtub and appreciate you bringing this to our attention. Guest comfort and safety are very important to us, and your comments will be shared with our team. We hope to have the opportunity to welcome you back to The Charles Hotel!
Farouq, Thank you for sharing your thoughtful feedback. We are delighted to hear that you enjoyed your stay, and that our team helped make your visit pleasant. We are truly sorry to learn of your concerns with the bathtub and appreciate yo… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewExcellent location! The ambiance has a classic, Harvard-style charm. Breakfast was fantastic—truly a highlight! The rooms were clean and spacious, and the amenities smelled amazing.
Staff communication could definitely be improved. We were initially told that parking was included, then someone else mentioned there was a fee for valet parking, and later we were informed that parking had a fee every time we entered. It was all very confusing—and to be honest, I’m still not sure what the actual parking policy was.
Aurora, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed your stay. We are truly sorry for the confusion you experienced regarding parking and the inconsistency in communication. Your comments are very important to us and will be shared with our team to ensure more clarity in the future. We hope to have the pleasure of hosting you again at The Charles Hotel.
Aurora, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed your stay. We are truly sorry for the confusion you experienced regarding parking and the inconsistency in communication. Your comments are very importan… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLove the location - very convenient!
The garage / parking cards were a bit confusing
Jeannie, Thank you for sharing your experience with us. We’re delighted that our location was so convenient for your visit, and we truly appreciate your kind words. We’re sorry for any confusion you experienced with parking, and your feedback will be shared with our team. It would be wonderful to have you stay with us again at The Charles Hotel.
Jeannie, Thank you for sharing your experience with us. We’re delighted that our location was so convenient for your visit, and we truly appreciate your kind words. We’re sorry for any confusion you experienced with parking, and your feedb… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewLocation and helpful staff.
Price
Kelly, Thank you for taking the time to share your feedback. We’re so glad to know you appreciated our location and the helpfulness of our staff. It would be our pleasure to welcome you back to The Charles Hotel again in the future.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewLocation and hotel/room design
Furniture. Wooden chairs without even a cushion?? Uncomfortable seating. I get it that it reflects historic settings, but thatbwas way too uncomfortable for even a 2 hr online meeting. The furniture needs to be replaced with something comfortable.
Thomas, Thank you for taking the time to share your experience. We’re glad to know you enjoyed our location and design, but we are truly sorry that the furniture in your room did not provide the comfort you expected. We understand how important this is, especially for longer stays or remote work, and your comments will be shared with our team for review. We hope to have the opportunity to provide you with a more comfortable experience on your next visit to The Charles Hotel.
Thomas, Thank you for taking the time to share your experience. We’re glad to know you enjoyed our location and design, but we are truly sorry that the furniture in your room did not provide the comfort you expected. We understand how impo… Show more