The waiter at breakfast (an older gentleman) was extremely inattentive and hard to understand because of his accent and the fact that he spoke very quietly. The waiter we had for dinner the night before was sweating profusely which was unappetizing especially in a fine dining environment. The vanity in the bathroom was inadequately sized. There was an empty cubby right across from it behind the bathroom door that would be the perfect place for a table or counter of some kind for more counter space. Lastly, the bed was hard as a rock with a dip in the middle. Might be time to invest in a new mattress in room 838

This property is beautiful. The staff is incredibly nice and helpful. The options for dining and beverages fantastic. The food, drinks and atmosphere are top notch. The theater in the hotel is such a pleasant surprise. You don’t even have to leave the hotel to really enjoy your stay in STL.

Stayed in August 2025

The parking was expensive $40 overnight a surprise to have to pay for this.

The location was great, we found some lovely restaurants close by. The service was brilliant. The staff around the pool were so nice, on a very very hot day.

Stayed in July 2025

One of the days the water supply got shut down till 5PM. Room key cards did not work on parking garage gate and was told that I need to inform the front desk that I need parking access to add extra authoritization to my room card...why not being accessible just by default? The bedside power supplies were tricky to use to say the least...

Best location you can ask, great friendly staff members, in hotel high end restaurants. A nice little cinema with most recent blockbusters.

Stayed in July 2025

The parking garage and access to the lobby from the parking. Too far and didn’t like the steps since we were rolling our luggage.

Amenities, room & staff

Stayed in July 2025

We live the chase! Great location and fun hotel to stay in.

Stayed in April 2025

Nothing!

The staff were very attentive, very accommodating.

Stayed in May 2025

Long walk to the room.

Old preserved beautiful architecture of the hotel building, really well maintained. What a gem. Location is also superb.

Stayed in May 2025

Small problems with staff room services. We stayed 4 nights. Daily room clean up was not completely done.

Wonderful hotel in the perfect location - best hotel in St. Louis. Valet and front desk staff excellent. Loved all the amenities including movie theaters.

Stayed in May 2025

the bathroom could've been a little cleaner, that would be my only complaint

very nice property customer service was best part of experience and room was nice for a good price

Stayed in March 2025

Everything was wonderful.

Everything was wonderful.

Stayed in March 2025

Free parking.

The breakfast was excellent! Hot, tasty, and well presented. The server did a wonderful job.

Stayed in February 2025

Pretty - great view

Stayed in November 2024

The hotel was clean. The rooms were great, and the location were excellent.

Stayed in December 2024

We wished we could get a little snack after 11pm.

The Chase is beautifully decorated for Christmas and New Year’s. The staff is always courteous, friendly and helpful.

Stayed in December 2024

The tap room restaurant food was pretty salty, but otherwise good.

The breakfast was excellent and my husband thought that the pancakes were the best he had ever had in a hotel! I had oatmeal, it was delicious and included blueberries that were sweet and fresh.

Stayed in December 2024

Gorgeous! Will stay again!

Stayed in November 2024

Staff, including the concierge, were extremely helpful.

Stayed in November 2024

Toilet seats are extremely low. Bad for my back & knees.

I loved the tenderloin room. The food was amazing & the service was excellent. My husband ordered the old fashion & the presentation was awesome. The hotel is beautiful. I love the amenities. 2 restaurants and the Chase Club. The movie theatre is a plus also.

Stayed in November 2024

I liked everything!

The property is beautiful and in a great area. The attached movie theater is a really fun addition.

Stayed in November 2024

Food was great, service was great.

Beautiful and great location. Pool is phenomenal.

Stayed in October 2024

The property is stunning and beautifully maintained with large rooms and great facilities. But it is the staff and the entire team at the hotel who make the Royal Sonesta truly special

Stayed in September 2024

Unfortunately I had a language barrier with more than one employee. I wish I had better Spanish which is no one’s fault. This is a wonderful hotel

Love the theater and Starbucks inside. The restaurants are impeccable and the new pool outstanding

Stayed in August 2024

I wish the Sonesta had a shuttle from the airport.

My Sister and I booked a King suite. It was very comfortable. The staff were amazing. We loved the restaurants and having the movie theatre on site. It was great that the park and the Zoo were so close.

Stayed in June 2024

Pool

Stayed in July 2024