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  5. Reviews of The Clarendon Hotel and Spa

Reviews of The Clarendon Hotel and Spa 4 stars

401 West Clarendon Avenue, Encanto, Phoenix, AZ 85013, United States

#99 of 144 hotels in Phoenix

Guests' Choice

Review score

Based on 697 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    7.9

  • Facilities

    7.3

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 2 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool was so hot it was uncomfortable and the coffee machine was not good, they need just a regular coffee machine with flavored creamers.

    We love the location, close to everything and our friend's.

    Stayed in June 2025

  • Reviewed: 11 May 2025

    8.0
    great value and location
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    bathroom repairs are cheaply done

    Quiet rooms - walls are not thin

    Stayed in May 2025

  • Reviewed: 10 May 2025

    7.0
    It was good!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The value

    It was close to downtown

    Stayed in May 2025

  • Reviewed: 8 May 2025

    6.0
    Retro heaven interupted.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Biker gang convention present. Loud and annoying at times. They didn’t cause problems but I would not opt to stay there for that reason.

    Attractive and retro. Like south beach Miami vibe

    Stayed in April 2025

  • Reviewed: 2 May 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The DJ blasting music so loud that you couldn't avoid it

    Location and covered parking

    Stayed in April 2025

  • Reviewed: 1 April 2025

    8.0
    Ok
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Maintenance working early and woke me up, water shut off for repairs while showering with no advance notice, sink clogged and drained very slowly accumulating toothpaste and soap while trying to use it. Mentioned to front desk who seemed unconcerned

    Great location, pool and hot tub

    Stayed in March 2025

  • Reviewed: 24 March 2025

    6.0
    Stay was ok. Staff was great but not nuch around facility as far as eating if you wanted to just walk a short distance.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Property is showing it’s age. Plumbing in bathroom needed updating or repair.

    BeUtiful pool are.

    Stayed in March 2025

  • Reviewed: 19 March 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I was made to move rooms mid stay and was overcharged.

    The place is clean and nice. Some of the staff were exceptional. The maintenance man Roger was fantastic.

    Stayed in March 2025

  • Reviewed: 14 March 2025

    8.0
    Overall the stay was very nice. It is a very good hotel i loved the room, it was very comfortable.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 10 nights
    • Submitted via mobile

    The elevator was very slow, the bathroom sink didn't drain, the trash in our room was left a couple times, and the conditioner wasn't refilled or replaced.

    The breakfast was a bit lacking but still good

    Stayed in March 2025

  • Reviewed: 11 March 2025

    8.0
    It was good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Restaurant

    Atmosphere

    Stayed in March 2025

  • Reviewed: 5 March 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    As much as it costs, I didn't expect the hallways to smell like pizza just got delivered. Even for being a king room, there was no microwave. I also had to manually flush the toilet as no person came to fix it when I notified the front, and my stay was 3 days.

    The location of this hotel was convenient for the events I attended, which were less than a 15-minute drive in each area. The room I booked was nice. The parking is partially covered for hot days, but it's first come, first serve.

    Stayed in March 2025

  • Reviewed: 4 March 2025

    6.0
    Overall, it was good front desk staff were very nice, location was decent.
    • People with friends
    • Queen Pool View
    • Stayed 4 nights
    • Submitted via mobile

    The bartenders who worked in the restaurant were extremely rude.

    The pool/hot tub

    Stayed in March 2025

  • Reviewed: 3 March 2025

    6.0
    Outdated, and Overpriced. Not the hip place it aspires to be.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    It's an older, cinder block hotel, with a very tiny window in our room, giving the feeling of a cell, with a small bathroom in which the shower curtain bar was improperly installed, such that the curtain would not stay closed. Given all of that, it was much overpriced. Moreover, I will never understand how the Booking.com staff gave this an 8,5 rating, forcing me to seriously question staff ratings in the future.

    Fairly convenient.

    Stayed in March 2025

  • Reviewed: 2 March 2025

    7.0
    I like it Staffler nicer and more friendly and helpful
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff and the outside homeless people and their street drugs there was a man passed out on the sidewalk behind the hotel later turned out to be an overdose person with the paramedics showed up…

    The pool

    Stayed in January 2025

  • Reviewed: 1 March 2025

    8.0
    Phoenix Charm
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Located in the heart of Phoenix, this property is older, but well maintained and very clean. A great bang for your buck

    Stayed in February 2025

  • Reviewed: 27 February 2025

    7.0
    Definitely fine but I'm not sure it was worth the cost
    • Leisure trip
    • Group
    • Queen Suite
    • Stayed 4 nights
    • Submitted via mobile

    Tiny tight shower room with peeling paint. Obviously this is an old hotel with a fresh coat of paint. The bathrooms NEED more work

    The room was large and comfortable (except the toilet shower room) The pool are and hottub were fantastic

    Stayed in February 2025

  • Reviewed: 21 February 2025

    8.0
    Very good
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The price

    Comfortable bed.

    Stayed in February 2025

  • Reviewed: 19 February 2025

    8.0
    Good Value, comfortable amenities
    • Business trip
    • Solo traveller
    • King Pool View
    • Stayed 1 night
    • Submitted via mobile

    Complimentary breakfast needs work

    Good amenities, excellent pool and rooftop. The restaurant in the Clarendon was amazing!

    Stayed in February 2025

  • Reviewed: 18 February 2025

    7.0
    Great location with an amazing restaurant but the hotel is old and shows its age in its bones
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Several issues with property. First room had a horrible tv sound issue. Second room was an upgrade and nice but lights would flicker on periodically even though they were turned off, even in middle of the night. Shower faucet had to be held while pulling up the knob for shower. No ice machine for guests to access. You must go all the way down to front desk.

    Restaurant was incredible. Free water and coffee was nice. Staff friendly. Locations great. Jacuzzi nice.

    Stayed in February 2025

  • Reviewed: 9 February 2025

    8.0
    I will be back Jack
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Rate on Booking.com was 121 when I was seven and done it became 175 for the room that includes the tax

    Modern update a beach, clean organized

    Stayed in February 2025

  • Reviewed: 4 February 2025

    7.0
    Adequate stay for 1 night.
    • Business trip
    • Solo traveller
    • ADA King Room
    • Stayed 1 night
    • Submitted via mobile

    Others across the hall were loud. There was a box of trash left in the hall. No luggage cart. The AC was a little difficult to adjust and keep the room comfortable.

    Price was good and front desk staff were very nice.

    Stayed in January 2025

  • Reviewed: 3 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Loud at night and ac unit took forever to cool the rooms

    Location was nice and neighborhood was good

    Stayed in February 2025

  • Reviewed: 27 January 2025

    7.0
    Sufficient for what we needed but I wouldn’t stay long
    • Business trip
    • People with friends
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The the bath room was very out dated but did the job. Sketchy neighborhood and you can tell they were trying hard to give the place a modern flare to a very worn please

    The bed was comfortable and the room was clean

    Stayed in January 2025

  • Reviewed: 5 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Pool View
    • Stayed 1 night
    • Submitted via mobile

    The look of the room for the price

    Good location

    Stayed in January 2025

Showing 1 – 25

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