Reviews of The Clarendon Hotel and Spa 4 stars
401 West Clarendon Avenue, Encanto, Phoenix, AZ 85013, United States

Loading
Guests also reviewed these properties:
Jūrmala, Latvia
Bernkastel-Kues, Germany
Reykjavík, Iceland
Carlisle, United Kingdom
Valladolid, Mexico
Fès, Morocco
La Pedrera, Uruguay
Rome, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was awesome
Make sure to have ac on 24/7 dont turn off or it will take forever to cool rooms
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in May 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewService Dog friendly.
Run down Old building and pisspoor landscaping. Not the greatest neighborhood and absolutely zero air conditioning in the hallways outside the rooms that were located in interior hallways. The cement floors need to be severely cleaned and/or redone. Charged a “Resort fee” when there is absolutely nothing Resirt about this property!
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewVery clean , comfortable, cozy and a great escape.
Thank you, Ruben for taking the time to leave us feedback about your stay! We are glad to hear that you enjoyed it and we hope to host you again in the near future.
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewWould have been nice to have 2 chairs in the room so we both could sit somewhere other than the bed that was too low to sit comfortably.
Thank you, Philip for leaving us a review about your stay. We apologize for any shortcomings that you experienced during your stay but we do take note as we are continuously looking for ways to improve. We appreciate the wonderful rating however. We hope to host you again in the near future.
Thank you, Philip for leaving us a review about your stay. We apologize for any shortcomings that you experienced during your stay but we do take note as we are continuously looking for ways to improve. We appreciate the wonderful rating ho… Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewI like the old hotel
There's absolutely nothing to do at the location but sleep
Thank you, Charles for taking the time to leave us a review about your stay. We apologize for any shortcomings that you experienced during your stay and are here if you would like to discuss these matters further.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewStaff was nice
The restaurant and bar was closed due to the off season but it did not say that on the website or in any emails. We did not find out about that until after were checking in. The pool was not clean, and the bathrooms were falling apart.
Thank you, Kaitlyn for taking the time to leave us feedback about your stay. We appreciate all input as we can continuously looking for ways to improve. We apologize for the shortcomings that you experience and are here if you would like to discuss these matters further.
Thank you, Kaitlyn for taking the time to leave us feedback about your stay. We appreciate all input as we can continuously looking for ways to improve. We apologize for the shortcomings that you experience and are here if you would like to… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe staff was very courteous and apologetic about the propert
Everything! The only way this is a four star hotel is if it’s out of ten stars. It’s dated, our first room had chipped paint all over, rusty drains, stains on the bathtub. The “air conditioner” is really a very old swamp cooler that freezes if it’s set below 72 degrees. There’s no sign telling you that, so when we set ours for 68 and went to bed, we woke up at 1:00 am to an 80 degree room and no way to cool it down. We were moved to the next room, but it shouldn’t have been necessary. The area around the hotel is a mini skid row, with people camped on the sidewalk.
Thank you, Laura for leaving feedback about your stay! We apologize for the shortcomings that you experienced during your stay with us. We are glad to hear that our team was helpful. We are continuously looking for ways to improve and we do hope you give us another try in the future. We would love to have another try at making an enjoyable stay for you.
Thank you, Laura for leaving feedback about your stay! We apologize for the shortcomings that you experienced during your stay with us. We are glad to hear that our team was helpful. We are continuously looking for ways to improve and we do… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewRoom size, nice bed and pool
Bar and restaurant were closed for season
Thank you for taking the time to leave us feedback about your stay with us! We appreciate all input from our guests and we hope to host you again in the near future!
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe comfort of the bed and the relaxing swimming pool.
The lighting in the bathroom.
Thank you, Richie for taking the time to leave us feedback about your stay with us! We appreciate your kind rating and hope to host you again in the near future.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe original front desk staff was nice.
We canceled and didn't wind up staying there and booked another room at a different location. It says hotel and spa butbthe spa was closed. The restaurant was closed aw well. There was homeless outside and in the parking lot. The description on the app does not match the booking. It was really disappointing.
Thank you, Stevie for taking the time to leave us feedback about your stay. We do apologize for any shortcomings that you experienced and we are continuously looking for ways to improve. We always appreciate any and all input.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewLocation was great
No amenities. Couldn’t heat up food anywhere on the property.
Thank you for taking the time to leave us feedback about your stay! We appreciate any and all input and are continuously looking for ways to improve.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe outside looks nice. But compared to the actual rooms and property it was the complete opposite.
The hotel is a bit ran down. The tub had hair hanging from the faucet. The restaurant and bar was closed.
Thank you, Alkeysha for taking the time to provide feedback during your stay with us! We apologize for any shortcomings that you may have experienced and are always here if you would like to discuss these matters. We appreciate your input and value it as we are continuously looking for ways to improve.
Thank you, Alkeysha for taking the time to provide feedback during your stay with us! We apologize for any shortcomings that you may have experienced and are always here if you would like to discuss these matters. We appreciate your input a… Show more
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewit seemd run down, not well maintained- lots of chipped paint, fixtures not secured to the wall ( lighting, shower head, light above coffee maker
Thank you for leaving feedback about your stay with us! We appreciate any and all input! We apologize for any shortcomings but we are always looking for new ways to improve continuously. We hope to host you again sometime in the future.
Reviewed: 6 June 2025 · Stayed in March 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified review