7.3

Reviews of The Clarendon Hotel and Spa 4 stars

401 West Clarendon Avenue, Encanto, Phoenix, AZ 85013, United States

  • Nick

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Staff was awesome

    Make sure to have ac on 24/7 dont turn off or it will take forever to cool rooms

  • Eckardt

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review
  • Marcial

    Reviewed: 16 August 2025 · Stayed in May 2025

    Verified review
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  • Joelle

    Reviewed: 27 July 2025 · Stayed in June 2025

    Verified review

    Service Dog friendly.

    Run down Old building and pisspoor landscaping. Not the greatest neighborhood and absolutely zero air conditioning in the hallways outside the rooms that were located in interior hallways. The cement floors need to be severely cleaned and/or redone. Charged a “Resort fee” when there is absolutely nothing Resirt about this property!

  • Yvette

    Reviewed: 26 July 2025 · Stayed in July 2025

    Verified review
  • Ruben

    Reviewed: 24 July 2025 · Stayed in June 2025

    Verified review

    Very clean , comfortable, cozy and a great escape.

    Property response:

    Thank you, Ruben for taking the time to leave us feedback about your stay! We are glad to hear that you enjoyed it and we hope to host you again in the near future.

    The Clarendon Hotel and Spa
    25 July 2025
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  • Philip

    Reviewed: 23 July 2025 · Stayed in June 2025

    Verified review

    Would have been nice to have 2 chairs in the room so we both could sit somewhere other than the bed that was too low to sit comfortably.

    Property response:

    Thank you, Philip for leaving us a review about your stay. We apologize for any shortcomings that you experienced during your stay but we do take note as we are continuously looking for ways to improve. We appreciate the wonderful rating however. We hope to host you again in the near future.

    Thank you, Philip for leaving us a review about your stay. We apologize for any shortcomings that you experienced during your stay but we do take note as we are continuously looking for ways to improve. We appreciate the wonderful rating ho… Show more

    The Clarendon Hotel and Spa
    24 July 2025
  • Anonymous

    Reviewed: 22 July 2025 · Stayed in June 2025

    Verified review
  • Charles

    Reviewed: 18 July 2025 · Stayed in June 2025

    Verified review

    I like the old hotel

    There's absolutely nothing to do at the location but sleep

    Property response:

    Thank you, Charles for taking the time to leave us a review about your stay. We apologize for any shortcomings that you experienced during your stay and are here if you would like to discuss these matters further.

    The Clarendon Hotel and Spa
    18 July 2025
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  • Kaitlyn

    Reviewed: 15 July 2025 · Stayed in July 2025

    Verified review

    Staff was nice

    The restaurant and bar was closed due to the off season but it did not say that on the website or in any emails. We did not find out about that until after were checking in. The pool was not clean, and the bathrooms were falling apart.

    Property response:

    Thank you, Kaitlyn for taking the time to leave us feedback about your stay. We appreciate all input as we can continuously looking for ways to improve. We apologize for the shortcomings that you experience and are here if you would like to discuss these matters further.

    Thank you, Kaitlyn for taking the time to leave us feedback about your stay. We appreciate all input as we can continuously looking for ways to improve. We apologize for the shortcomings that you experience and are here if you would like to… Show more

    The Clarendon Hotel and Spa
    18 July 2025
  • Emery

    Reviewed: 15 July 2025 · Stayed in July 2025

    Verified review
  • Laura

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review

    The staff was very courteous and apologetic about the propert

    Everything! The only way this is a four star hotel is if it’s out of ten stars. It’s dated, our first room had chipped paint all over, rusty drains, stains on the bathtub. The “air conditioner” is really a very old swamp cooler that freezes if it’s set below 72 degrees. There’s no sign telling you that, so when we set ours for 68 and went to bed, we woke up at 1:00 am to an 80 degree room and no way to cool it down. We were moved to the next room, but it shouldn’t have been necessary. The area around the hotel is a mini skid row, with people camped on the sidewalk.

    Property response:

    Thank you, Laura for leaving feedback about your stay! We apologize for the shortcomings that you experienced during your stay with us. We are glad to hear that our team was helpful. We are continuously looking for ways to improve and we do hope you give us another try in the future. We would love to have another try at making an enjoyable stay for you.

    Thank you, Laura for leaving feedback about your stay! We apologize for the shortcomings that you experienced during your stay with us. We are glad to hear that our team was helpful. We are continuously looking for ways to improve and we do… Show more

    The Clarendon Hotel and Spa
    13 July 2025
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  • Anonymous

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review

    Room size, nice bed and pool

    Bar and restaurant were closed for season

    Property response:

    Thank you for taking the time to leave us feedback about your stay with us! We appreciate all input from our guests and we hope to host you again in the near future!

    The Clarendon Hotel and Spa
    13 July 2025
  • Lucy

    Reviewed: 6 July 2025 · Stayed in July 2025

    Verified review
  • Walker

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review
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  • Richie

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review

    The comfort of the bed and the relaxing swimming pool.

    The lighting in the bathroom.

    Property response:

    Thank you, Richie for taking the time to leave us feedback about your stay with us! We appreciate your kind rating and hope to host you again in the near future.

    The Clarendon Hotel and Spa
    3 July 2025
  • Stevie

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review

    The original front desk staff was nice.

    We canceled and didn't wind up staying there and booked another room at a different location. It says hotel and spa butbthe spa was closed. The restaurant was closed aw well. There was homeless outside and in the parking lot. The description on the app does not match the booking. It was really disappointing.

    Property response:

    Thank you, Stevie for taking the time to leave us feedback about your stay. We do apologize for any shortcomings that you experienced and we are continuously looking for ways to improve. We always appreciate any and all input.

    The Clarendon Hotel and Spa
    3 July 2025
  • Adriana

    Reviewed: 24 June 2025 · Stayed in June 2025

    Verified review

    Location was great

    No amenities. Couldn’t heat up food anywhere on the property.

    Property response:

    Thank you for taking the time to leave us feedback about your stay! We appreciate any and all input and are continuously looking for ways to improve.

    The Clarendon Hotel and Spa
    27 June 2025
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  • Lonnie

    Reviewed: 22 June 2025 · Stayed in June 2025

    Verified review
  • Lonnie

    Reviewed: 21 June 2025 · Stayed in May 2025

    Verified review
  • Alkeysha

    Reviewed: 16 June 2025 · Stayed in June 2025

    Verified review

    The outside looks nice. But compared to the actual rooms and property it was the complete opposite.

    The hotel is a bit ran down. The tub had hair hanging from the faucet. The restaurant and bar was closed.

    Property response:

    Thank you, Alkeysha for taking the time to provide feedback during your stay with us! We apologize for any shortcomings that you may have experienced and are always here if you would like to discuss these matters. We appreciate your input and value it as we are continuously looking for ways to improve.

    Thank you, Alkeysha for taking the time to provide feedback during your stay with us! We apologize for any shortcomings that you may have experienced and are always here if you would like to discuss these matters. We appreciate your input a… Show more

    The Clarendon Hotel and Spa
    19 June 2025
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  • Eugene

    Reviewed: 16 June 2025 · Stayed in May 2025

    Verified review
  • Anonymous

    Reviewed: 8 June 2025 · Stayed in June 2025

    Verified review

    it seemd run down, not well maintained- lots of chipped paint, fixtures not secured to the wall ( lighting, shower head, light above coffee maker

    Property response:

    Thank you for leaving feedback about your stay with us! We appreciate any and all input! We apologize for any shortcomings but we are always looking for new ways to improve continuously. We hope to host you again sometime in the future.

    The Clarendon Hotel and Spa
    12 June 2025
  • Mike

    Reviewed: 6 June 2025 · Stayed in March 2025

    Verified review
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  • Pinto

    Reviewed: 3 June 2025 · Stayed in May 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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