Reviews of The Colonies at Williamsburg 4 stars
5380 Olde Towne Road, Williamsburg, VA 23188, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe outside was peaceful
I literally had to clean it before my family and I could settle in. There were crumbs in the cabinet. The oven, dishwasher and fridge was damaged. The refrigerator had shrimp shells still in it. The carpet was filthy full of stains as soon as we walked in the unit. The linen for the pull out sofa was filled with dog hair. The beds were hard as bricks and were very uncomfortable. In all truth the amount that I paid I was very disappointed.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLove the staff and company of all visitors it's so peaceful when visiting the Colonies. My niece age 10 meet new friends while playing in pool. Thanks for the great stay
Great staff, everything was just outstanding, friendliness of everyone 🙂
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWe absolutely loved the value of what we got for our stay. The rooms are a great size for the price and they have everything to accommodate your stay in room. The amenities were great! Staff was accessible and friendly! The ONLY complaint we had from the family was that the outside pool was freezing! lol However they kids and adults had a blast! We will be back yearly!
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWaterpark and swimming pool
Everything was good
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soon!
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soo… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe pool and activities for kids
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soon!
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soo… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt was perfect for a family vacation. Rented two rooms and it was enough space for everyone!! Will visit again!
Maybe upgrade the furniture.
Hi Lamont, Thank you for sharing such a wonderful review! We’re delighted to hear that your family vacation was perfect and that the space in your two rooms worked out so well. It’s great to know you’d like to visit us again. We also appreciate your feedback regarding the furniture and will certainly keep this in mind for future updates. We look forward to welcoming you back!
Hi Lamont, Thank you for sharing such a wonderful review! We’re delighted to hear that your family vacation was perfect and that the space in your two rooms worked out so well. It’s great to know you’d like to visit us again. We also appr… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLive the pool and the rooms
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soon!
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soo… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewExcellent location, fun amenities
Hello Purvis, Thank you for your wonderful review! We’re delighted to hear you enjoyed our location, amenities, and staff. We also appreciate your feedback on cleanliness and will share it with our team to ensure we continue improving. We’re glad you would definitely stay again and look forward to welcoming you back soon!
Hello Purvis, Thank you for your wonderful review! We’re delighted to hear you enjoyed our location, amenities, and staff. We also appreciate your feedback on cleanliness and will share it with our team to ensure we continue improving. We’… Show more
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewLocation and water park
Thank you so much, Melissa, for your amazing 10/10 review! We’re delighted to hear that you had a great time and enjoyed our convenient location with so much to do nearby, including the water park. We truly appreciate your kind words and hope to welcome you back for another fun-filled stay soon!
Thank you so much, Melissa, for your amazing 10/10 review! We’re delighted to hear that you had a great time and enjoyed our convenient location with so much to do nearby, including the water park. We truly appreciate your kind words an… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe resort was amazing! My grandkids love the water park and I love the jacuzzi. The pool activities were fun for the young and young at heart!The staff member were professional and helpful. Just Excellent ! We love our vacation .
Thank you for your amazing review! We’re thrilled to hear that you and your grandkids enjoyed the water park, Jacuzzi, and especially the pool activities with the DJ and ice cream party. It’s wonderful to know our team helped make your vacation so enjoyable. We truly appreciate your kind words and can’t wait to welcome you back for more fun and relaxation on your next stay!
Thank you for your amazing review! We’re thrilled to hear that you and your grandkids enjoyed the water park, Jacuzzi, and especially the pool activities with the DJ and ice cream party. It’s wonderful to know our team helped make your vaca… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewNice kid friendly pool. Unit spacious and clean. Housekeeping staff.
Parking near unit filled up.
Thank you for your kind review! We’re so glad you enjoyed the kid-friendly pool, spacious and clean unit, and our hardworking housekeeping staff. We appreciate your feedback regarding parking near the unit and will keep this in mind as we look for ways to improve our guest experience. We hope to welcome you back again soon!
Thank you for your kind review! We’re so glad you enjoyed the kid-friendly pool, spacious and clean unit, and our hardworking housekeeping staff. We appreciate your feedback regarding parking near the unit and will keep this in mind as we … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNo breakfast
They didn’t have breakfast
Hi Nija, Thank you so much for your perfect scores and kind feedback! We’re thrilled to hear you enjoyed your stay with us. While we don’t currently offer breakfast, we appreciate your comments and are glad everything else met your expectations. We look forward to welcoming you back again soon!
Hi Nija, Thank you so much for your perfect scores and kind feedback! We’re thrilled to hear you enjoyed your stay with us. While we don’t currently offer breakfast, we appreciate your comments and are glad everything else met your expecta… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat location and decent amount of space in the room.
Far from the pool area.
Thank you so much for your kind words, Nannette! We’re delighted to hear you enjoyed our location, spacious rooms, and overall comfort. We appreciate your note about the distance from the pool and will keep it in mind. We look forward to welcoming you back on your next stay!
Thank you so much for your kind words, Nannette! We’re delighted to hear you enjoyed our location, spacious rooms, and overall comfort. We appreciate your note about the distance from the pool and will keep it in mind. We look forward to we… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewWas very quiet at night.
Parking was the main problem. No assigned parking for the amount of money guests pay to stay at this resort. Not having enough parking: for example three parking spaces for 4 units makes no sense. The safe in the room was not working just like the handle of the freezer was broken. Bathroom toilet was not clean at all, you could see the ring of dirt in it. No security at the entrance, and when they rarely were there he didn’t check to see if you were supposed to be entering the property or not, he just waved. I didn’t feel safe at all coming in at night.
Hello Lupita, Thank you for taking the time to share your feedback with us. While we’re glad to hear you enjoyed the quiet atmosphere and aspects of your stay, I sincerely apologize for the challenges you encountered with parking, room condition, and security. Your comments are very important, and we will be reviewing them with our team to ensure improvements are made in these areas. We appreciate you choosing to stay with us and hope to have the opportunity to provide you with a much more seamless and comfortable experience in the future.
Hello Lupita, Thank you for taking the time to share your feedback with us. While we’re glad to hear you enjoyed the quiet atmosphere and aspects of your stay, I sincerely apologize for the challenges you encountered with parking, room con… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in June 2025
Verified reviewThe pool
We were with water for almost two days!!!!
Hi Sharon, Thank you for sharing your feedback. I’m very sorry to hear about the water outage during your stay and the inconvenience it caused. This is not the experience we want for our guests, and I completely understand your frustration.
Hi Sharon, Thank you for sharing your feedback. I’m very sorry to hear about the water outage during your stay and the inconvenience it caused. This is not the experience we want for our guests, and I completely understand your frustration… Show more
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe rooms were perfect. Everything was there, and they are very spacious.
The check-out time at 10 am is really not acceptable. Competition is at 11am or even 12.
Thank you for your kind words about our rooms and swimming pool. We’re glad you enjoyed your stay. We understand your feedback regarding our 10 a.m. check-out time. As we are a timeshare resort rather than a traditional hotel, this schedule allows our housekeeping team the time needed to thoroughly clean and prepare each unit for incoming guests. We appreciate your understanding and hope to welcome you back in the future.
Thank you for your kind words about our rooms and swimming pool. We’re glad you enjoyed your stay. We understand your feedback regarding our 10 a.m. check-out time. As we are a timeshare resort rather than a traditional hotel, this schedul… Show more