Clean. Newly furnished. Helpful staff. Good food. Excellent location

Stayed in August 2025

The design and layout of the room! Very clean

Stayed in January 2025

The only thing was I didn’t think there was enough staff in the restaurant attached on a UVA game day. There was only 2 waitstaff and 1 host and it was super busy.

They were wonderful when we had friends visiting. They let them park at the hotel while we went to the UVA game.

Stayed in November 2024

Little pricey

Location and restaueant

Stayed in April 2024

Nothing

Everything!!

Stayed in December 2023

Parking fee was high

Room was great and comfortable

Stayed in November 2023

The pillows were very uncomfortable. I’ve stayed at this hotel before and I’ve always felt the bed and pillows were nice. But this time, not so much

Location is ideal.

Stayed in October 2023

The pillows, but I am weird about pillows :)

great breakfast....wonderful staff and employees who respond right away. thank you! would love to come again!

Stayed in August 2023

the smell of the cleaning products. very industrial and unpleasant.

location, Restaurant and comfort of the bed

Stayed in May 2023

everything

Stayed in March 2023

Liked everything

So many things to love! Great location, no need to rent a car, walked everywhere. The Restaurant in the hotel!!!! We ate there 5 times in 3 days. Southern cuisine done right!!!! The bar knows what they’re doing too. Our room was very clean, well purposed and best of all…..quiet! Definitely will stay here Everytime we come to Charlottesville! Can’t speak highly enough and I’m a pickle to please

Stayed in March 2023

great location, clean and well appointed rooms, welcoming atmosphere with lovely restaurant attached.

Stayed in December 2022

The doors are heavy and noisy and bang all hours of day and night. Awful if trying to nap and rooms are being cleaned

Very central. Nice rooms. very nice staff.

Stayed in December 2022

nothing

very centrally located. beautiful decor and excellent staff interaction

Stayed in November 2022

The hotel was sold out for the weekend, but not enough staff were working. There were long lines for check-in and valet parking. Also the rooms were nice, but very small.

Stayed in October 2022

nothing

only valet parking was nice and very pleasant staff

Stayed in October 2022

It was certainly adequate but nothing more. Just frustrating to pay an outrageous fee for what was a very average hotel experience. The parking situation is a disaster.

Stayed in May 2025

Pillows were unbearable. Both guests agreed. Too flat for one, and two was even more uncomfortable. Beds weren’t firm enough. Lobby coffee was cold at 10:00am. No water refill stations as a courtesy. Also the minimal tip for valet was $5. This is not appropriate given the mandatory $25 valet fee. Each in and out adds $10. That’s price gouging.

Stayed in July 2024

Trip started off to a bad start with us waiting an hour after check-in for our room when only being told it would take 25 minutes. If we were staying for multiple days, it wouldn't be an issue, but we were only there for a day and had a lot to do in a short period of time. And on top of that we were given an Accessible King Suite instead of the standard King Suite. We reserved the room on May 22nd, and they still managed to overbook all the rooms we were meant to receive. The bathroom was different and worse than what we wanted due to it being accessible. The view from this room was horrible and not as advertised. We had a view of the tops of buildings and power lines out of all of the windows. This suite being on the lowest floor possible (Suites start on the 5th floor and go all the way up to the 10th floor) only makes me wonder if we would've gotten a better view if they didn't overbook and we received the standard king suite we paid for. There was a very large dark red/brown stain on the sheets and blankets upon arrival. The staff did call to get the entire bedding replaced in a timely manner. All the tables and the bed frame were very dusty. I also took a peek into the AC unit, and it was BEYOND dusty. A thick layer of dust covered the inside of the unit. For $550 for a 1-night stay, I expected a lot more from this hotel room. In hindsight, I should've just booked a standard king room and saved some money since we didn't receive any positives of having a suite. I will probably never book with this hotel again.

The location was perfect with this hotel. It was right in between The Corner/UVA and Downtown Charlottesville. The staff was nice and helpful. They answered any questions we had and they always seemed happy when speaking with you.

Stayed in August 2023

No bellman. No reason my wife and I should have to unload our car. After expressing myself the front desk person did offer the services of the valet but by that time already unloaded. Upon checking out no bell service was available. Valet did assist in loading car. The food in the restaurant is pure garbage. Deviled eggs were good, martini was minuscule, French chicken was dried out and tasteless, Turkey club was described as freshly oven roasted-not so-just some cheap deli turkey roll. Also thought it was tacky trying to sell upgraded internet for 10 dollars per day. Free internet was fine as was my cellular speed. Overall you have a very good -property with amateur management. Currently staying at Courtyard in Lancaster which is another nice property but was informed upon checkin that they don’t have housekeeping service.

Location, room size, cleanliness, design of room and furniture.

Stayed in June 2023

Front desk was in a shambles. Couldn't check in at 2 pm, which was okay, but when I came back later they said my queen room (2 queen beds) was gone and that I would have to take a king. But couldn't do that bc of travel with my business colleague. The front desk was very cagey but as I started to note that this was unacceptable for anyone (and esp a Bonvoy level like mine), the person went to the front desk manager and got us 2 king rooms--at first they tried to charge me for 2 rooms but eventually made it right and split my 1 room cost across two king rooms. BUT next morning at check out more rigmarole about how that billing arrangement cannot be done without a manager etc until I had to note a manger must have approved the night before. In any event, a real mess at front desk.

Breakfast was good but service slow. Great locatuion. Clean comfy rooms.

Stayed in February 2023

We were unaware that we had to pay a valet charge to park the car and my husband tried to give the valet service a five dollar tip and he was highly offended that the system charged him $1.50 extra for the convenience of providing the tip electronically. In this day of Covid very few people travel with lots of cash, and I always appreciate the ability to use my card as does he but charging a service charge on something such as a tip for a needy employee who works hard, for the business was highly offensive to both of us. When we drove away, we said we would never come back

Stayed in November 2022

the Restaurant was really subpar, very limited unappetizing menu, basics not available such as dairy alternative for coffee. wait staff not very professional.

location. all general staff were great and room was nice.

Stayed in August 2022

Beds were a little hard for my preference

Beautiful place! Great location

Stayed in January 2024