Reviews of The Elser Hotel Miami - An All-Suite Hotel 4 stars
398 Northeast 5th Street, Miami, FL 33132, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewExceptional hotel, modern stylish luxury.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe location is PERFECT for concerts at the Keseya Center (Miami Heat arena) and Bayside visits. The hotel was extremely busy for the Labor Day weekend and the Lady Gaga concert, but the staff remained friendly and handed out Welcome drinks to everyone while they were waiting in line to check in and receive their hotel rooms. I did not get a chance to visit the pool or gym area, but other guests that I spoke to said they were both very nice. I also heard from other guests that the food around the pool area was very good!
I have nothing to report that did nit live up to my expectations.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGood concierge service correct location walking distance to bay side market the en-suite rooms especially the 3 bedroom was spacious with Spectacular view
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI enjoyed Everything! Literally Everything! Nahum provided above level customer service!
Thank you for choosing The Elser Hotel Miami. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. We hope to welcome you again soon.
Thank you for choosing The Elser Hotel Miami. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to re… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe location was good.
The facilities in the room were not great, tv didn’t work, loud noises from the air con, ice machine not working. Customer service at the front desk was terrible.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI love the location & all the things that there is to do & the atmosphere it excellent & exciting. I love sitting in the lounge/ lobby. Manual is excellent at everything he does & always makes us feel at home & he has an amazing & excellent personality. I also love how close the shopping & restaurants are in walking distance.
I was charged a $1000 deposit unexpectedly & when I booked it, I was told I would be charged up to a $200 deposit since I paid in advance. I only paid $200 last year when I stayed there. I asked in advance to be placed on the highest floor possible & was actually placed on a lower floor than I had last year when I stayed there. I had to ask for face towels & towels when I arrived because each bathroom only had one each. Last year was a lot better when we stayed there.
Thank you for taking the time to share your feedback. While we’re glad to know you had a positive experience overall, we’re sorry to hear that certain aspects didn’t fully meet your expectations. We always strive to provide a flawless and memorable stay, and your comments help us identify areas where we can improve. We truly value your input and hope to welcome you back to The Elser Hotel Miami for an even better experience next time.
Thank you for taking the time to share your feedback. While we’re glad to know you had a positive experience overall, we’re sorry to hear that certain aspects didn’t fully meet your expectations. We always strive to provide a flawless and m… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEveryone
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWiFi could be way much better
Thank you for your feedback. We apologize that the WiFi did not meet your expectations. We understand how important a reliable internet connection is and are actively working on improving our network to provide a better experience for all our guests. We hope to have the opportunity to show you our improvements on a future visit. Stefano Massobrio
Thank you for your feedback. We apologize that the WiFi did not meet your expectations. We understand how important a reliable internet connection is and are actively working on improving our network to provide a better experience for all o… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe scenery, gym and sunrise yoga
N/A
Thank you for your review. We're so glad you enjoyed the easy check-in process and the refreshing rum punch. It's wonderful to hear that our team made you feel at home and that your family's early arrival was accommodated. We hope to welcome you back again soon. Stefano Massobrio
Thank you for your review. We're so glad you enjoyed the easy check-in process and the refreshing rum punch. It's wonderful to hear that our team made you feel at home and that your family's early arrival was accommodated. We ho… Show more
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewRoom was not made during our stay even after calling concierge service multiple times.
Thank you for your feedback. We regret to hear that your room was not serviced during your stay despite your requests, and we sincerely apologize for the inconvenience this caused. This is not reflective of the standards we strive to uphold, and your comments will be addressed with our team to ensure improvements. We appreciate you bringing this to our attention and hope to have the chance to provide you with a much better experience in the future.
Thank you for your feedback. We regret to hear that your room was not serviced during your stay despite your requests, and we sincerely apologize for the inconvenience this caused. This is not reflective of the standards we strive to uphold… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt was comfortable and assembly
Thank you very much for your excellent feedback. We are delighted to know that you had such a wonderful stay with us. Your feedback means a lot, and we are pleased that we could provide you with a memorable experience. We strive to exceed expectations, and it is always rewarding to know that we have succeeded. We truly appreciate your support and look forward to welcoming you back for another outstanding stay in the future.
Thank you very much for your excellent feedback. We are delighted to know that you had such a wonderful stay with us. Your feedback means a lot, and we are pleased that we could provide you with a memorable experience. We strive to exceed e… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewGood room for the price
Key card system although it helps with security it makes it hard to visit friends if you’re on separate floors
Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and found the room to be a good value. We also appreciate your feedback regarding the key card system, as while it is designed to enhance security, we understand the inconvenience it may cause when visiting others on different floors. Your comments are valuable, and we look forward to welcoming you back for another enjoyable stay in the future.
Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and found the room to be a good value. We also appreciate your feedback regarding the key card system, as while it is designed to enhance security… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe property is beautiful. They have amazing amenities that come with the room. Some of our favorites being the beach side access, morning workouts with an instructor, and the Pool and Hot tub. The view from our room was perfect and just what we were looking for. Everything was very clean and housekeeping was great. They provided me with my few requests- quick too! This place is a hot spot for sure, a little restaurant/ bar, along with a terrace bar that was busy most nights. The hotel design and decor is intriguing as well, luxurious for sure! Our room was beautiful and comfortable. We really enjoyed our time here.
The only thing I didn’t LOVE was the in lobby staff. All of the gentlemen holding doors, escorting, were very kind and friendly. At the front desk, the girl talked so fast giving us instructions. It’s very hard to understand clearly. You can tell she’s been here awhile and just doesn’t care to throughly explain. We had 0 idea what to do with our key cards as they are very different compared to a normal hotel. Although, I’m glad they had another person at the desk by the elevator request. I also didn’t like how this property states they have free parking access when booking and they don’t. They only offer valet parking, you have to park off the property otherwise.
Thank you very much for sharing such detailed feedback about your recent stay. We are delighted to know that you enjoyed the beautiful views, the comfort of your room, and the many amenities. It is wonderful to hear that our housekeeping team promptly attended to your requests and that you found the design and atmosphere of the hotel so appealing. We also appreciate your comments regarding your arrival experience and the clarity of communication at the front desk. Your feedback is valuable, and we will review it with our team to ensure a smoother and more welcoming experience for our future guests. Additionally, we have noted your remarks about parking, and we understand your perspective. It is a pleasure to know that, despite a stressful beginning, you truly enjoyed your time with us and plan to return. We look forward to welcoming you back and providing you with an even more seamless and memorable stay in the future.
Thank you very much for sharing such detailed feedback about your recent stay. We are delighted to know that you enjoyed the beautiful views, the comfort of your room, and the many amenities. It is wonderful to hear that our housekeeping te… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe layout of the room was perfect. Beds were very comfortable. The location was prime. It is directly across from Bayside, which has entertainment, food, and shopping in a super short walk. Staff was friendly!
Booking stated a $200 deposit. Upon arrival, it was $200 per night! Too pricey. There is no need for $200/night.
Thank you very much for your thoughtful feedback. We are delighted to know that you enjoyed the layout of your room, the comfort of the beds, our prime location across from Bayside, and the friendliness of our staff. Your kind comments are truly appreciated. We also take note of your remarks regarding the deposit policy and understand your perspective. While the deposit is a standard requirement, we will certainly keep your feedback in mind as we continually review our practices. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.
Thank you very much for your thoughtful feedback. We are delighted to know that you enjoyed the layout of your room, the comfort of the beds, our prime location across from Bayside, and the friendliness of our staff. Your kind comments are … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified review