8,5

Comentários de The Elser Hotel Miami - An All-Suite Hotel 4 estrelas

398 Northeast 5th Street, Miami, FL 33132, Estados Unidos da América

  • Edmar

    Comentário efetuado em: 8 de setembro, 2025 · Estadia em agosto, 2025

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  • Luiz

    Comentário efetuado em: 4 de setembro, 2025 · Estadia em agosto, 2025

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  • Carlos

    Comentário efetuado em: 2 de setembro, 2025 · Estadia em julho, 2025

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  • Felipe

    Comentário efetuado em: 1 de setembro, 2025 · Estadia em agosto, 2025

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    Hotel moderno e novo, super astral

    Colchão precisa ser trocado. O preço diário do estacionamento pulou de 50 para 75 dólares.

    Resposta da propriedade:

    Thank you very much for your excellent feedback. We are delighted to know that you had such a wonderful stay with us. Your feedback means a lot, and we are pleased that we could provide you with a memorable experience. We strive to exceed expectations, and it is always rewarding to know that we have succeeded. We truly appreciate your support and look forward to welcoming you back for another outstanding stay in the future.

    Thank you very much for your excellent feedback. We are delighted to know that you had such a wonderful stay with us. Your feedback means a lot, and we are pleased that we could provide you with a memorable experience. We strive to exceed e… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    1 de setembro, 2025
  • Leandro

    Comentário efetuado em: 31 de agosto, 2025 · Estadia em agosto, 2025

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    Tudo

    Resposta da propriedade:

    Thank you very much for your excellent feedback. We are delighted to know that you had such a wonderful stay with us. Your feedback means a lot, and we are pleased that we could provide you with a memorable experience. We strive to exceed expectations, and it is always rewarding to know that we have succeeded. We truly appreciate your support and look forward to welcoming you back for another outstanding stay in the future.

    Thank you very much for your excellent feedback. We are delighted to know that you had such a wonderful stay with us. Your feedback means a lot, and we are pleased that we could provide you with a memorable experience. We strive to exceed e… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    1 de setembro, 2025
  • 7,0 Bom
    Janaina

    Comentário efetuado em: 31 de agosto, 2025 · Estadia em agosto, 2025

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    Espaçosa, bela vista, ótimo banheiro

    O quarto era para 4 pessoas mas, nao foi montado para tal. Sofá cama ruim, deixaram apenas 1 cobertor

    Resposta da propriedade:

    Thank you for sharing your feedback. We are pleased to know you enjoyed the spacious room, the view, and the bathroom, though we are sorry to hear that the sofa bed and room setup did not meet your expectations for four guests. Your comments are valuable, and we will address them with our team to improve the experience for future stays. We hope to have the chance to welcome you back for a more comfortable visit.

    Thank you for sharing your feedback. We are pleased to know you enjoyed the spacious room, the view, and the bathroom, though we are sorry to hear that the sofa bed and room setup did not meet your expectations for four guests. Your comment… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    31 de agosto, 2025
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  • Carlos

    Comentário efetuado em: 27 de agosto, 2025 · Estadia em julho, 2025

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  • Renata

    Comentário efetuado em: 18 de agosto, 2025 · Estadia em agosto, 2025

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    Localização ótima, apartamentos modernos e instalações descoladas.

    Resposta da propriedade:

    Dear Renata, We are glad our location was convenient for everything you wanted to do on this visit and that you were pleased with our accommodations, which offered resort-style comfort and amenities. It was a pleasure hosting you at The Elser Hotel Miami, and we look forward to welcoming you back again soon! Warmest regards, Renata Markozani Hotel Manager

    Dear Renata, We are glad our location was convenient for everything you wanted to do on this visit and that you were pleased with our accommodations, which offered resort-style comfort and amenities. It was a pleasure hosting you at The Els… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    20 de agosto, 2025
  • Alexsandri

    Comentário efetuado em: 14 de agosto, 2025 · Estadia em junho, 2025

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    Excelente localização, instalações novas e modernas

    Preço muito acima da média da região

    Resposta da propriedade:

    Dear Alexsandri, We are glad our prime location was convenient for everything you wanted to do on this visit and that you enjoyed the well-kept amenities we offer. Additionally, we understand your sentiments regarding pricing and that we exercise careful consideration for our guests in this regard. However, you can be assured that we will consider your comments as we are always striving to improve our guest experience. Thank you for taking the time to write about your time at The Elser Hotel Miami. We look forward to seeing you again soon! Warmest regards, Renata Markozani Hotel Manager

    Dear Alexsandri, We are glad our prime location was convenient for everything you wanted to do on this visit and that you enjoyed the well-kept amenities we offer. Additionally, we understand your sentiments regarding pricing and that we ex… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    15 de agosto, 2025
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  • Jefferson

    Comentário efetuado em: 13 de agosto, 2025 · Estadia em julho, 2025

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    Resposta da propriedade:

    Thank you very much for your excellent feedback. We are delighted to hear that you found the bed comfortable and the kitchen well equipped. It’s always wonderful to know that our accommodations help create a relaxing and enjoyable stay. We look forward to welcoming you back for another exceptional experience!

    Thank you very much for your excellent feedback. We are delighted to hear that you found the bed comfortable and the kitchen well equipped. It’s always wonderful to know that our accommodations help create a relaxing and enjoyable stay. We … Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    14 de agosto, 2025
  • Luciana

    Comentário efetuado em: 11 de agosto, 2025 · Estadia em agosto, 2025

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    Ótima localização! Piscina bem gostosa e a comida no bar da piscina era muito boa

    Fiquei hospedada 8 dias. Dizem q a limpeza é feita em dias alternados, mas tivemos que pedir pela limpeza do quarto varias vezes e ainda assim em 8 dias somente um dia de limpeza e ainda sem trocar os lençóis da cama (sujei a fronha de maquiagem e mantiveram a mesma). No único dia de limpeza não limparam o chão. Trocaram apenas as toalhas….

    Resposta da propriedade:

    Thank you for sharing your detailed feedback. We’re glad you enjoyed our prime location, the pool area, and the pool bar. However, we sincerely regret the issues you experienced with housekeeping during your stay. Your comments about the cleaning service and staff attentiveness are important to us, and we will address them with the team to improve our standards. We appreciate your patience and hope to have the opportunity to provide a much better experience in the future.

    Thank you for sharing your detailed feedback. We’re glad you enjoyed our prime location, the pool area, and the pool bar. However, we sincerely regret the issues you experienced with housekeeping during your stay. Your comments about the cl… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    12 de agosto, 2025
  • Rita

    Comentário efetuado em: 10 de agosto, 2025 · Estadia em julho, 2025

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    Os funcionários são atenciosos e nos atenderam em todas as demandas

    Piscina grande. A academia muito boa, com dois andares. Hotel muito bem localizado, vários restaurantes, cafés, lojas, etc por perto

    Resposta da propriedade:

    We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that our team was able to provide attentive and helpful service throughout your stay. We take great pride in maintaining facilities that enhance our guests’ comfort and enjoyment, and we’re glad that our amenities and the vibrant surrounding neighborhood contributed positively to your visit. Your support means a great deal to us, and we are committed to continually improving to ensure every stay exceeds expectations. We look forward to the opportunity to welcome you back and provide another outstanding experience in the near future.

    We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that our team was able to provide attentive and helpful service throughout your stay. We take great pride in maintaining facilities that enhanc… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    11 de agosto, 2025
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  • Michelle

    Comentário efetuado em: 6 de agosto, 2025 · Estadia em agosto, 2025

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    Móveis novos e ótimos.

    Quarto para 4 pessoas com uma cama de um sofá cama. Não tem café da manhã e a diária é mais de mil reais. Dentro do hotel tem um beach club e provavelmente por isso é recheado de garotas de programa. Não recomendo para famílias.

    Resposta da propriedade:

    Thank you for your feedback. We are sorry to hear about the issues you encountered during your stay, This is certainly not the experience we aim to provide, and we regret any frustration it caused. Your comments have been shared with the relevant teams for review, as we are always working to improve the consistency and quality of our service. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

    Thank you for your feedback. We are sorry to hear about the issues you encountered during your stay, This is certainly not the experience we aim to provide, and we regret any frustration it caused. Your comments have been shared with the re… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    7 de agosto, 2025
  • Leonardo

    Comentário efetuado em: 4 de agosto, 2025 · Estadia em junho, 2025

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  • Fabio

    Comentário efetuado em: 1 de agosto, 2025 · Estadia em julho, 2025

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    Localização boa, vista muito bonita da cidade, mas desta vez ficamos num apto lateral, a vista não é tão boa quanto o que fica de frente para o mar. Cama confortável, banheiro bom, cozinha. Eles tem parceria com o hotel Stanton Marriott em Miami Beach, assim, os hóspedes podem usar o serviço de praia deste hotel como cadeiras de praia, guarda-sol e banheiros (estacionamento com desconto). Mas eu preferia quando tinham a parceria com o Savoy, pois podia usar a piscina também.

    recepção não muito cordial, Valet é muito caro, mas muito caro mesmo. Ainda foi cobrado a mais e tive que reclamar. Teve um dia que foi terrível, esperamos o carro por uma hora! Mas acho que foi atípico, pois era o dia seguinte ao feriado de 4 de julho. O quarto é bom, não muito silencioso (aviões, carros, sirenes..). Precisam cuidar da conservação, pois o sofá estava manchado e porta toalhas solto. Só não conte com ajuda da recepção, bem complicado, por exemplo se precisar de algo.

    Resposta da propriedade:

    Thank you for taking the time to share your detailed feedback. We are pleased to know that you enjoyed the location, the city views, and the in-room amenities, and that the beach partnership added value to your stay. At the same time, we are sorry to hear about the valet delays, billing concerns, and the overall experience at the front desk. We also appreciate your comments regarding room condition and noise, and we understand how these aspects impacted your comfort. Your feedback has been shared with the appropriate teams, and we truly value your input as it helps us improve. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

    Thank you for taking the time to share your detailed feedback. We are pleased to know that you enjoyed the location, the city views, and the in-room amenities, and that the beach partnership added value to your stay. At the same time, we ar… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    2 de agosto, 2025
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  • 7,0 Bom
    Daniel

    Comentário efetuado em: 31 de julho, 2025 · Estadia em julho, 2025

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    Quarto amplo, vista bonita, academia grande com múltiplos equipamentos de força e cardio novos. Sistema de elevadores modernos e amplos que funcionam muito bem.

    Hall muito pequeno para atender quantidade de hóspedes. No check in me empurraram para um quarto específico de deficientes, que não foi o reservado. Ao reclamar, uma certa resistência em argumentos não convincentes e em seguida uma troca rápida de quarto. A reserva havia sido feita com pagamento integral pela plataforma booking. Ao efetuar o check in, o hotel equivocadamente fez a cobrança da reserva que já havia sido quitada antecipadamente pela booking. Ao perceber o equívoco no meu extrato, reclamei verbalmente ao que foi negado pelo atendente. Ao relatar por escrito, o hotel reconheceu o erro, pediu desculpas, mas informou que avisaria à booking para que a plataforma procedesse com o estorno, algo que nunca foi feito. Ao reclamar com a booking, ela deu prazo para o hotel iniciar o estorno. O hotel não só não efetuou o estorno, como não respondeu à booking. Finalmente então, a própria booking, que nada fez de errado durante todo o processo, fez o estorno da cobrança indevida efetuada pelo hotel. Portanto, olho vivo nas cobranças efetuadas por esse hotel, para não ser lesado.

    Resposta da propriedade:

    Dear Daniel, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you encountered during check-in and the billing oversight. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We are also sorry that the room type you had reserved was not initially provided. While we’re glad our team was able to resolve the issue promptly, the situation should have been handled with greater care from the beginning. We are also happy to hear you appreciated our spacious accommodations, our well-equipped fitness center, and our elevator system. We understand your frustration and are grateful for your patience. We hope you will consider giving us another opportunity to restore your confidence in our service. Warmest regards, Renata Markozani Hotel Manager

    Dear Daniel, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you encountered during check-in and the billing oversight. It is never our intention to disappoint a guest in any way, so we wil… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    1 de agosto, 2025
  • Ricardo

    Comentário efetuado em: 25 de julho, 2025 · Estadia em junho, 2025

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    Gostei de tudo

    Deixei pertences no quarto após checkout e fui muito mal atendido quanto à recuperação destes bens que foram perdidos.

    Resposta da propriedade:

    Thank you very much for sharing your feedback. We are pleased to know that the accommodations met your expectations, but we are truly sorry to hear about your negative experience regarding the service and the handling of your belongings left behind after check-out. We take situations like this very seriously and regret that we did not provide the level of support you expected. Please reach out to us directly at frontofficemanagers@theelserhotel.com so we can further assist you with the retrieval of your items. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more satisfactory experience in the future.

    Thank you very much for sharing your feedback. We are pleased to know that the accommodations met your expectations, but we are truly sorry to hear about your negative experience regarding the service and the handling of your belongings lef… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    28 de julho, 2025
  • Otavio

    Comentário efetuado em: 22 de julho, 2025 · Estadia em julho, 2025

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    Bem localizado, bom tamanho de apartamento, e excelente atendimento dos manobristas e recepcionistas. Bela vista de Miami Beach e Porto

    Região bem barulhenta, não tem serviço de arrumação de apto diário.

    Resposta da propriedade:

    Thank you for your feedback. We are pleased to know you appreciated the location, spacious apartment, and the service provided by our valet and front desk teams. It’s also great to hear that you enjoyed the beautiful views. We regret to hear that aspects of your experience did not fully meet your expectations, particularly regarding the noise and housekeeping. Your comments are valuable and will help us continue to improve. We hope to have the opportunity to welcome you again in the future.

    Thank you for your feedback. We are pleased to know you appreciated the location, spacious apartment, and the service provided by our valet and front desk teams. It’s also great to hear that you enjoyed the beautiful views. We regret to hea… Mostrar mais

    The Elser Hotel Miami - An All-Suite Hotel
    23 de julho, 2025
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  • Lourenço

    Comentário efetuado em: 17 de julho, 2025 · Estadia em junho, 2025

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  • Marco

    Comentário efetuado em: 10 de julho, 2025 · Estadia em maio, 2025

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  • Marco

    Comentário efetuado em: 10 de julho, 2025 · Estadia em maio, 2025

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  • Marco

    Comentário efetuado em: 10 de julho, 2025 · Estadia em maio, 2025

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  • Rodrigo

    Comentário efetuado em: 8 de julho, 2025 · Estadia em julho, 2025

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  • Andre

    Comentário efetuado em: 7 de julho, 2025 · Estadia em junho, 2025

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  • Marcus

    Comentário efetuado em: 3 de julho, 2025 · Estadia em junho, 2025

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