Reviews of The Hacienda & Spa 5 stars
537 South Guadalupe Street, Santa Fe, NM 87501, United States
#5 of 45 hotels in Santa Fe
Guests' ChoiceReview score
Based on 134 hotel reviews
8.9Score breakdown
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Cleanliness
9.3
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Comfort
9.5
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Location
9.3
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Facilities
9.3
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Staff
9.4
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Value for money
8.4
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Free WiFi
9.4
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Reviewed: 21 August 2025
James
United States9 reviews8.0“Anniversary stay”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 3 nights
- • Submitted via mobile
Parking was difficult. Bed was too high. Area rug created tripping hazard. Information about the hotel was not readily available.
Very attractive setting. Butler staff was very helpful & kind.
Stayed in August 2025
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Reviewed: 24 June 2025
Lynn
United States3 reviews10“I will definitely stay again if I go back to Santa Fe!! ”- • Leisure trip
- • Family with young children
- • Hacienda Fireplace King Room
- • Stayed 1 night
- • Submitted via mobile
There was nothing I didn’t like! Loved it all!
The property was beautiful, great location, great shuttle service downtown, and the staff was so lovely! Also took advantage of Spa services, which were outstanding!
Stayed in June 2025
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Reviewed: 27 May 2025
Allie
United States10 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Hacienda Fireplace King Room
- • Stayed 3 nights
- • Submitted via mobile
Small pool but didn't really care.
Love the service, decor, and location.
Stayed in May 2025
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Reviewed: 22 May 2025
Carolyn
United States11 reviews10“Absolutely fabulous stay - great service, wonderful margaritas and lovely singer/guitarist playing in the evening.”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing.
Very comfortable.
Stayed in May 2025
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Reviewed: 6 May 2025
Plotegher
United States28 reviews1 helpful vote10“Loved it!”- • Business trip
- • Couple
- • Hacienda Fireplace Suite
- • Stayed 4 nights
- • Submitted via mobile
Nothing to complain about
Loved the ambience - evening live music over the weekend was great - great service, butler service at the azienda was a great touch!
Stayed in May 2025
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Reviewed: 19 April 2025
Simone
United States12 reviews3 helpful votes9.0“Amazing”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 3 nights
- • Submitted via mobile
Maybe the room needs an upgrade. But was still very comfortable.
Staff were amazing and very accommodating, I felt like a queen. Rooms were clean and spacious. Very good breakfast and happy hour.
Stayed in April 2025
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Reviewed: 9 April 2025
Mary
United States11 reviews10“Fantastic Stay”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 3 nights
- • Submitted via mobile
Beautiful hotel, excellent service throughout our stay. The shuttle was very convenient. Our massages at the spa were first class!
Stayed in April 2025
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Reviewed: 26 March 2025
Ronnie
United States33 reviews2 helpful votes10“Wonderful, Wonderful!”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 4 nights
- • Submitted via mobile
Entire facility is remarkable! Scattered with beautiful art work, the public rooms and private sanctuaries are pleasing to the eye, decorated perfectly. Every amenity is of the highest. The staff was delightful, the shuttle prompt and the location superb. Did I mention that we enjoyed?? So will you!
Stayed in March 2025
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Reviewed: 5 March 2025
Lori
United States13 reviews4 helpful votes8.0“The beautiful room & complimentary app hour were highlights and appreciated”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 1 night
- • Submitted via mobile
There was a surprise Resort Fee on site after Booking.com said it was “the total amount.” Upon quietly and respectfully disagreeing with the front desk clerk, he unnecessarily spoke so loudly and continuously that it was embarrassing and felt mildly aggressive. The Jacuzzi wasn’t warm / he said “ it works. We tried again/ it wasn’t warm. We carried our bags/no butler/ found out about wine & cheese from The Spa operator when she helped us find our room. The place is beautiful / rough start at front desk so we didn’t learn about amenities offered.
It was very nice inside/ the room was beautiful/ great gas fireplace/ beautiful bathroom/shower/ nice toiletries/ cool Nespresso in bathroom. Although a tea bag & some non powdered cream for the coffee would have been nice. Wine & cheese hour was fantastic!
Stayed in March 2025
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Reviewed: 25 February 2025
Annette
United States14 reviews1 helpful vote9.0“Adequate”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 1 night
- • Submitted via mobile
Pillows and mattress too soft
Convenient
Stayed in February 2025
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Reviewed: 14 February 2025
Sharon
United States10 reviews1 helpful vote10“Lovely hotel, great location”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 2 nights
- • Submitted via mobile
View out the room was terrible. We were facing an air-conditioning machine. We had no hot water on the last day and the hotel refunded us a resort fee for two days.
The room was beautiful and the facilities is lovely. The walk to downtown was very short and we love that we were able to call the shuttle to come and get us whenever we needed it.
Stayed in February 2025
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Reviewed: 3 February 2025
Lori
United States15 reviews8.0“Cozy lovely short stay”- • Leisure trip
- • Couple
- • Hacienda Fireplace Suite
- • Stayed 2 nights
- • Submitted via mobile
The hacienda suite was quiet, spacious and beautiful. Enjoyed lounging in robes provided by the fireplace in room. Breakfast at Restraunt was amazing. Staff lovely and accommodating
Stayed in February 2025
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Reviewed: 17 January 2025
Lori
United States20 reviews10“Birthday trip was perfect!”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
This place was decorated so beautiful for Christmas, it was my birthday trip and everybody was so friendly and told me happy birthday all day long our room was nice and comfortable. We will definitely go back again.
Stayed in December 2024
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Reviewed: 19 November 2024
Arlene
United States15 reviews10“We had gone to heaven!”- • Leisure trip
- • Couple
- • Hacienda Fireplace Suite
- • Stayed 3 nights
- • Submitted via mobile
Not a thing.
Everything. It was lovely, comfortable and the staff were just great. Butlers Juan and Kevin couldn't have been nicer.
Stayed in November 2024
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Reviewed: 12 November 2024
Ruby
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 3 nights
- • Submitted via mobile
I’m used to places with hotel service 24 hours but they were mainly closed at 1030pm
The hospitality was amazing. Excellent service, friendly.
Stayed in November 2024
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Reviewed: 14 October 2024
Wentz
United States1 review10“Exceptional service and staff.”- • Leisure trip
- • Couple
- • Hacienda Fireplace Suite
- • Stayed 2 nights
- • Submitted via mobile
Cannot think if a think we did not care for on this property.
Staff was extremely attentive and hospitable. Truly do not believe we’ll stay anywhere else when visiting Santa Fe.
Stayed in October 2024
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Reviewed: 5 October 2024
Kathleen
United States17 reviews1 helpful vote8.0“Very nice, but could use some upgrades to pillows and mattress.”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 3 nights
- • Submitted via mobile
Bed was not comfortable and was surprised how cheap the pillows were.
Lovely decor, great customer service.
Stayed in September 2024
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Reviewed: 29 September 2024
Gale
United States6 reviews10Exceptional- • With a pet
- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 3 nights
Exceptional staff great for pets and shuttle service was awesome
Stayed in September 2024
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Reviewed: 24 September 2024
Joanna
United States28 reviews2 helpful votes9.0“Great stay overall!”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 2 nights
- • Submitted via mobile
The room seemed a little bit older and not as nice as the pictures
Very clean, friendly staff, hot tub and pool were excellent. Really appreciate the fact they are pet friendly! Happy hour had a great wine selection and the snacks were delicious
Stayed in September 2024
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Reviewed: 11 September 2024
Gustavo
United States5 reviews10Exceptional- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 2 nights
- • Submitted via mobile
Quiet and comfortable
Stayed in August 2024
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Reviewed: 2 September 2024
Margie
United States12 reviews10Exceptional- • Leisure trip
- • Couple
- • Hacienda Fireplace Suite
- • Stayed 3 nights
- • Submitted via mobile
We loved the special lounge and the wonderful butler service. We also loved having the shuttle service
Stayed in September 2024
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Reviewed: 24 August 2024
Patrick
United States6 reviews1 helpful vote10“Can’t wait to go back.”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 2 nights
- • Submitted via mobile
Beautiful artwork throughout the hotel. Hacienda portion of the property was quiet very relaxing. The support staff were excellent and ready to assist. The hotel location is perfect with easy walk to the plaza but option to use shuttle service was a nice bonus.
Stayed in August 2024
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Reviewed: 24 August 2024
John
United States7 reviews10“Excellent place to stay.”- • Leisure trip
- • Solo traveller
- • Hacienda Fireplace King Room
- • Stayed 3 nights
- • Submitted via mobile
The restaurant staff were not as good as their room service butlers. They did not anticipate needs and have timely service with food ordering and collection of payment.
The people, the shower, and bed were excellent.
Stayed in August 2024
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Reviewed: 27 July 2024
Aldulescu
United States2 reviews10“Great hotel in a great location with lovely staff and amenities!”- • Leisure trip
- • Couple
- • Hacienda Fireplace King Room
- • Stayed 3 nights
- • Submitted via mobile
That my avocado toast at breakfast was $14.00 and very minimal.
The bed was sooo comfortable! The spa was beautiful. The yoga instructor was great. The coffee was delicious. And the yoga instructor was fantastic!
Stayed in July 2024
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