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  5. Reviews of The Haüs Windham - Luxury Suites, Hot Tub, Mountain Views!

Reviews of The Haüs Windham - Luxury Suites, Hot Tub, Mountain Views! 5 stars

218 New York 296, Windham, NY 12496, United States

#11 of 17 hotels in Windham

Guests' Choice

Review score

Based on 59 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.3

  • Staff

    8.2

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 21 August 2025

    7.0
    Meh
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Felt like a college dorm. Sparsely decorated , old furnishings

    Close to town. Easy parking and quiet

    Stayed in August 2025

  • Reviewed: 17 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Incorrect instructions to lock the door. Exterior decking needed a sweep and more welcoming feel. Welcome instructions included access code for gym, no signage for gym.

    Beautiful interior - hot tub amazing!

    Stayed in August 2025

  • Reviewed: 22 July 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    It was quite hot in the room because the air was off when we got there, and it took a while to cool down. Could have used an iron/ironing board, coffee, and courtesy water.

    Beautiful location, very spacious room

    Stayed in July 2025

  • Reviewed: 20 July 2025

    8.0
    It was nice but difficult to find the room. There was no coffee.
    • Leisure trip
    • Couple
    • Deluxe Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Hard to find. Signs were very poor and confusing.

    Stayed in July 2025

  • Reviewed: 20 June 2025

    7.0
    Very relaxing and calm
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room could've had a microwave based off pictures we thought it would. We would of liked maybe some activities to do. We would have liked to sit outside in the gazebo if it was fixed up a bit it was like tools left dirty doesn't look like it gets used at all

    Staff was friendly and nice the room was nice cozy the bathroom was beautiful the public sauna was nice. The hot tub was nice and great view

    Stayed in June 2025

  • Reviewed: 6 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The yard is neglected.

    Stayed in May 2025

  • Reviewed: 28 September 2024

    8.0
    Adorable upgraded cabin style rooms
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a little difficult to communicate a few times because this is essentially a reception free property.

    The room was well furnished and seemed brand new. I was very clean too

    Stayed in September 2024

  • Reviewed: 24 September 2024

    9.0
    It was a realy great spot would stay their again and again
    • Leisure trip
    • Couple
    • Suite with Hot Tub
    • Stayed 2 nights
    • Submitted via mobile

    Wished the the curtians to the down stairs coverd a little better . But other then that it was a great time . Maybe some more towels in room like for the hot tub besides the shower towels and bath towels

    It was a realy cool spot. The hot tube was great at night . Realy like the the sauna/shower . Bed was comfy. View was nice everything was nicely kept .

    Stayed in September 2024

  • Reviewed: 10 August 2024

    9.0
    Would recommend.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Struggled with the TV, exterior was a bit rough, could have been cleaner inside.

    Beautifully decorated with wonderful high-end showers. Very comfortable beds and bedding. Hot tub was great as well. Convenient location.

    Stayed in August 2024

  • Reviewed: 24 June 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beds and shower were excellent Coffee cups would have been appreciated

    Stayed in June 2024

  • Reviewed: 30 January 2024

    7.0
    Pleasant experience but needed to be more into details
    • Leisure trip
    • Couple
    • Deluxe Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    The fridge and the bathtub didn’t work. The furnitures are very simple and it missed few things like lamps or chest.

    Great location and surroundings The steam room and the bed was good quality

    Stayed in January 2024

  • Reviewed: 15 August 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe Suite with Spa Bath
    • Stayed 2 nights

    the road leading to the hotel and the signs from the road are not illuminated...

    Stayed in August 2023

  • Reviewed: 8 August 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Two-Bedroom Suite
    • Stayed 1 night

    If I have to nitpick, I noticed a slight musty smell upon entry, although we got used to it quickly and I can't say it really detracted from the stay. The view is beautiful when you go out on the very big deck, but unfortunately from the living room --which has big glass doors -- it's somewhat obstructed by the hot tub, which is on a platform and surrounded by a wooden enclosure. That seems less an issue with the neighboring unit. The living room design is a bit odd - the fireplace is sort of off to one side and none of the furniture faces it (not an issue in August, but in winter, it might be) and there's a weird loft in the room. (Again, being nitpicky - the space is very attractive and comfortable overall). Also, there is some sound bleed from other units - you can hear doors open and close, talking, etc. - but the neighboring guests weren't noisy so it didn't bother us. I can imagine for noise-sensitive people it could be an issue. Finally, the instructions on using the keypad to lock and unlock the door were not accurate, and the keypad was glitchy, although we figured it out with some trial and error. I'd go back but would try a different building or unit next time.

    We were in the Washington Suite in Windham. Beautiful location with a lovely mountain view, up a short dirt road away from other resorts with a nice, secluded feel but only a five-minute drive into town. The unit was spacious, clean, and comfortable with a nice living area, full kitchen, dining area and large outdoor deck with a hot tub. It was modern with a rustic feel. The beds were big and comfortable, there were two very nice bathrooms (one ensuite) with good water pressure, and the towels were big and soft. Immediately after booking, I got a very detailed email on finding the property along with check-in, checkout, and wifi instructions. I spoke with a customer service agent a couple of times on minor matters involving checkout after we left, and he couldn't have been friendlier or more professional. Good wifi connection, although very spotty cell service.

    Stayed in August 2023

  • Reviewed: 31 August 2025

    10
    Was a relaxing and beautiful stay.
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Great location Beautiful apartment and grounds

    Stayed in August 2025

  • Reviewed: 15 August 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Customer service was not good at all

    I didn't like anything about the property.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    6.0
    Bedroom was comfortable, and bathroom beautiful but shower was not draining properly.
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 1 night
    • Submitted via mobile

    Hot tub was dirty, cloudy water.

    Stayed in August 2025

  • Reviewed: 24 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, beautiful place, and accommodating with our late check in and check out.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    10
    Quiet efficient and charming hotel that could use a little TLC
    • Leisure trip
    • Solo traveller
    • Apartment - Ground Floor
    • Stayed 2 nights
    • Submitted via mobile

    The only thing I’d say is the hot water pressure in my room was awful. Barely enough pressure to rinse soap off. The bathroom was cold as it was a European style no shower curtain, no door open standing shower. The lack of hot water pressure and the cold from the AC made showering awful. The property itself is obviously very dated on the outside and could use some refreshing. Seemed like they may have been working on the room above mine when I was there . Also Interior of the room was another adjoining room via a locked door that could be occupied by someone else and that really felt like your privacy could be minimal if someone was staying in the room that shared this locked door.

    Perfect location to visit an old area family used to live. Secluded and easy to get to. Very quiet. The staff were super responsive after a couple things I needed their attention to.

    Stayed in July 2025

  • Reviewed: 29 June 2025

    10
    A peaceful glass cabin in the mountains with a private hot tub and total silence — the perfect one-night escape.
    • Leisure trip
    • Couple
    • Deluxe Bungalow with Garden View
    • Stayed 1 night
    • Submitted via mobile

    A perfect mountain escape — even for just one night! We only stayed one night in this beautiful glass cabin, but it was enough to completely recharge. The design is stunning — modern, full of natural light, and incredibly cozy. Everything feels high-end and thoughtfully chosen. The hot tub right next to the house was the highlight. Soaking in warm water under the open sky, surrounded by silence and nature — it was pure magic. Even though it was a short stay, the peace and quiet made it feel like time slowed down. No noise, no stress — just fresh mountain air and stillness. Highly recommended for a quick getaway. We’d love to come back and stay longer next time!

    Stayed in June 2025

  • Reviewed: 16 May 2025

    10
    Very relaxing definitely recommend
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony and Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    No complaints!

    Excellent place perfect for a getaway

    Stayed in May 2025

  • Reviewed: 28 January 2025

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Cozy apartment but the jacuzzi wasn’t working. $900 for one single night and the jacuzzi doesn’t work? We filled the bathtub and the water was literally brown/gray. I asked for assistance and they told me they were gonna send someone the day after (like I said, we only booked one night so it wouldn’t be helpful for us). No discount offered, no a particular kindness to make it up to us. They told us we could use another jacuzzi that was outdoor but it was way too cold for us to do it, on a January night. I repeat, $900 for one night. We actually chose them BECAUSE of the jacuzzi. So, the apartment is definitely cozy, but was it worth it? No

    Stayed in January 2025

  • Reviewed: 8 January 2025

    1.0
    Never ever again
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Our experience at this hotel was extremely disappointing, particularly regarding the promised amenities and the quality of service. 1. Non-Functional Sauna and Jacuzzi: • You specifically chose this hotel for its sauna and jacuzzi; however, upon arrival, you found that the sauna was out of order. • The hotel management was aware of this issue but failed to inform you in advance, indicating a clear lack of integrity. • When you requested a refund or an alternative solution, you were met with complete indifference and a refusal to refund your money. 2. Deplorable Jacuzzi Condition: • On the first day, the water in the jacuzzi had such an unpleasant odor that using it was impossible, leading to deep disappointment and a sense of being deceived. • The smell dissipated only after the water was replaced, but the initial impression was irreparably ruined. 3. Utter Indifference from Management: • The hotel management exhibited absolute apathy towards your concerns, taking no steps to improve the situation or offer compensation for the inconveniences. • Such behavior gives the impression that the hotel is engaging in outright fraud, misleading guests about the services provided. 4. Lack of Privacy: • The curtains on the large windows were too small to fully cover them, allowing outsiders to see inside. • This created a sense of insecurity and lack of privacy, especially considering that anyone could access the second floor without your knowledge. 5. Discrepancy with Advertised Standards: • The photos and descriptions on the hotel’s website do not match reality, misleading guests and constituting blatant deception. • You paid a substantial amount ($3,000 for 3 days) for services that were not provided, which is unacceptable. Conclusion: • This hotel exemplifies unscrupulous business practices, where management deliberately deceives guests, fails to deliver promised services, and takes no responsibility for the quality of service. • You strongly advise again

    Nothing,,,,,

    Stayed in January 2025

  • Reviewed: 15 November 2024

    4.0
    Was not what I expected, from the pictures looked modern, and was not at all.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony and Mountain View
    • Stayed 1 night

    The Room was dark and musty, no view, no outdoor area.

    Its close to Windham Mountain that is the only plus. Check in was easy, more like airbnb.

    Stayed in November 2024

  • Reviewed: 23 September 2024

    5.0
    Good but could be better
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 3 nights
    • Submitted via mobile

    No utensils for fireplace. No blow dryer. No dish soap. No body wash. Full size window by door should be covered. No extra linens. Bath towels too small. Should have small table for dinner. When in hot tub upstairs, tenants can look down at you, No privacy. Neighbors. Too loud.

    The secludedness. Overall apartment was good.

    Stayed in September 2024

Showing 1 – 25

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