Reviews of Havana Cabana at Key West 4 stars
3420 N Roosevelt Blvd, Key West, FL 33040, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewPiscina
No gluten free bread
Thank you for taking the time to share your feedback with us. We’re so glad to hear you enjoyed our pool — it's always great to know our guests are making the most of our amenities! We also appreciate your comments regarding the lack of gluten-free bread. We're sorry we weren't able to meet your expectations in that regard. Your feedback is valuable, and we’re currently reviewing our breakfast offerings to see how we can better accommodate dietary needs in the future. We hope to have the opportunity to welcome you back soon — and hopefully with more gluten-free options available!
Thank you for taking the time to share your feedback with us. We’re so glad to hear you enjoyed our pool — it's always great to know our guests are making the most of our amenities! We also appreciate your comments regarding the lack o… Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewHad the best time ever at Havana Cabana
N/A
We're so happy to hear you had the best time ever at Havana Cabana! Thank you for sharing your experience — we loved having you with us and hope to see you again for another unforgettable stay!
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe pool, the shuttle to the center, the staff at the bar
The room, really old noisy and smelly (and I mean, old, noisy, and smelly) AC, a lot of worms in the room, way too expensive for this standard.
Thank you for taking the time to share your feedback. While we're glad to hear you enjoyed the pool, our shuttle service, and the hospitality of our bar staff, we're very sorry to learn that your room experience did not meet your expectations. We sincerely apologize for the condition of the air conditioning unit and, most importantly, the presence of worms in your room — this is far from the standard we strive to maintain. Please know that we take these concerns seriously, and our maintenance and housekeeping teams have been informed and are taking immediate steps to address and resolve these issues. We understand your frustration regarding the value for the price paid, and we genuinely regret that your stay left you disappointed. Your feedback is essential in helping us improve, and we hope you’ll consider giving us another opportunity in the future to provide the level of comfort and quality we aim for.
Thank you for taking the time to share your feedback. While we're glad to hear you enjoyed the pool, our shuttle service, and the hospitality of our bar staff, we're very sorry to learn that your room experience did not meet your ex… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe swimming pool and the bar.
"Thank you for your kind words! We’re so glad you enjoyed the swimming pool and bar. We look forward to welcoming you back for another awesome stay!"
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation
Pool
Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed our convenient location – it's always great to know our guests appreciate being close to everything the area has to offer. We're sorry to hear the pool did not meet your expectations. Your comments are important to us, and we’ll be sure to take them into account as we continue to make improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.
Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed our convenient location – it's always great to know our guests appreciate being close to everything the area has to offer. We're sorry to… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewDecorations was oldies style and had some interesting charms to it. Free shuttle to downtown.
Lack of accessibility (only stairs and no elevator). Facilities seem pretty outdated. The balcony was also very small.
Thank you for sharing your feedback about your recent stay with us. We’re glad to hear that you enjoyed our vintage décor and the unique charm it brings, as well as the convenience of our free shuttle to downtown. We’re sorry to hear that some aspects of your stay did not meet your expectations. We understand the importance of accessibility and will keep your comments about the stairs and lack of an elevator in mind as we continue to look for ways to improve. We also appreciate your feedback regarding our facilities and balcony space, and will share your observations with our team for consideration in future updates. Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future for an even more comfortable experience.
Thank you for sharing your feedback about your recent stay with us. We’re glad to hear that you enjoyed our vintage décor and the unique charm it brings, as well as the convenience of our free shuttle to downtown. We’re sorry to hear that … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe pool was nice.
The shuttle system was inconsistent. We had to wait 35 minutes at the airport, because of a lack of a response on how to be picked up from the airport. Our AC was broke. We informed them and after we returned from our dinner they still hadn’t called someone to fix it. They were having construction work and it sometimes woke us up.
We’re happy to hear you enjoyed the pool, but we sincerely apologize for the inconveniences you faced with our shuttle service, air conditioning, and construction noise. This is not the seamless experience we aim to We truly appreciate your input and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.
We’re happy to hear you enjoyed the pool, but we sincerely apologize for the inconveniences you faced with our shuttle service, air conditioning, and construction noise. This is not the seamless experience we aim to We truly appreciate you… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewStaff was AMAZING! Especially enjoyed David at the front desk who was very welcoming and helped us get our things into our room.
Not having a working ice machine became very frustrating. We had coolers we needed to keep ice in and having to ask staff every day was very inconvenient
Thank you for your feedback! We’re thrilled to hear that our staff, especially David, made such a positive impression—your kind words will definitely be shared with him. We’re sorry to hear about the inconvenience with the ice machine and understand how frustrating that must have been, especially with coolers to keep stocked. Your comments are important to us and will be used to help improve the experience for future guests. We hope to welcome you back for a more seamless stay!
Thank you for your feedback! We’re thrilled to hear that our staff, especially David, made such a positive impression—your kind words will definitely be shared with him. We’re sorry to hear about the inconvenience with the ice machine and u… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe property was well taken care of. The ambiance, food and drinks were excellent. They also had an amazing dj everyday.
The construction was a little noisy.
Thank you so much for your kind words! We're thrilled to hear you enjoyed the ambiance, food, drinks, and the amazing DJ – we love creating a fun and relaxing atmosphere for our guests. We truly appreciate your understanding regarding the construction noise and apologize for any inconvenience it caused. We're working to improve the property and hope you'll notice the difference during your next stay. We look forward to welcoming you back soon!
Thank you so much for your kind words! We're thrilled to hear you enjoyed the ambiance, food, drinks, and the amazing DJ – we love creating a fun and relaxing atmosphere for our guests. We truly appreciate your understanding regarding t… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe music and location
Drink and food expense.
Thank you for your feedback! We’re so glad to hear you enjoyed the music and our convenient location – both are key parts of the experience we aim to create. We understand that food and drink prices are an important consideration, and we truly appreciate your input. We’re always working to provide great value along with quality, and your comments help us improve. We hope to have the chance to welcome you back again soon!
Thank you for your feedback! We’re so glad to hear you enjoyed the music and our convenient location – both are key parts of the experience we aim to create. We understand that food and drink prices are an important consideration, and we tr… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe resort is vibrant, relaxing, and full of charm—everything you want for a Key West getaway. From the moment we arrived, the staff went above and beyond to make us feel welcome. Every interaction was friendly and helpful, creating an atmosphere that felt genuinely warm and personal. The pool area was a highlight—beautiful, clean, and so refreshing in the summer heat. We especially want to recognize Ruslan, the bartender, who truly made an impression during our stay. It seemed like he was working nonstop every single day we were there, and yet he always had a smile and great energy. He brings an incredible work ethic and enthusiasm to the bar, mixing up fantastic drinks and taking time to connect with guests. He’s a standout part of what makes the Havana Cabana experience so special. Overall, we couldn’t have asked for a better place to stay in Key West. Whether you’re lounging poolside, grabbing a drink from Ruslan, or just enjoying the relaxed island vibes, Havana Cabana delivers on every level. We’re already looking forward to our next visit!
We had an issue with the in-room (room 127) refrigerator not getting cold—only mildly cool. We mentioned it on two occasions, but unfortunately, nothing came of it. That said, we always travel with a backup plan and had our own refrigerated cooler, which worked perfectly for our needs, so it didn’t impact our trip.
Thank you so much for sharing such a wonderful and detailed review! We’re thrilled to hear that you found Havana Cabana vibrant, relaxing, and full of charm — exactly the experience we strive to create for our guests. It’s especially rewarding to know that our team made you feel so welcome and that the warm, personal atmosphere stood out to you. We’re delighted that you enjoyed the pool area and that Ruslan helped make your stay even more memorable. He truly embodies the spirit of hospitality we aim for, and we’ll be sure to pass along your kind words to him — he’ll be so happy to hear how much you appreciated his energy, service, and fantastic drinks! Thank you again for choosing Havana Cabana for your Key West getaway. We can’t wait to welcome you back for more poolside relaxation, island vibes, and of course, another visit with Ruslan at the bar. See you soon!
Thank you so much for sharing such a wonderful and detailed review! We’re thrilled to hear that you found Havana Cabana vibrant, relaxing, and full of charm — exactly the experience we strive to create for our guests. It’s especially reward… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewWe loved our time here! Our room had a beautiful view of the pool, was clean and comfortable! Enjoyed the food truck as well and the beautiful sunsets from the front of the hotel.
Nothing!
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay, the pool view, and found your room clean and comfortable. It’s great to know you also got to enjoy the food truck and those gorgeous sunsets — they really are special here. We hope to welcome you back soon for another relaxing visit!
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay, the pool view, and found your room clean and comfortable. It’s great to know you also got to enjoy the food truck and those gorgeous sunsets — they really … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewVery nice and clean
Nothing
Thank you for your kind ratings and review
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewPool was great, room was 🤔
Not enough towels, but they brought us more.
Thank you for your feedback! We’re so glad you enjoyed the pool — it’s one of our favorite spots too! 😊 We’re sorry to hear the room didn’t quite meet your expectations and that there weren’t enough towels at first. We appreciate you letting us know so we could bring more right away. Your comments help us improve, and we hope to make your next stay even better!
Thank you for your feedback! We’re so glad you enjoyed the pool — it’s one of our favorite spots too! 😊 We’re sorry to hear the room didn’t quite meet your expectations and that there weren’t enough towels at first. We appreciate you lettin… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified review