Reviews of The Inn at Penn, A Hilton Hotel 4 stars
3600 Sansom Street, Philadelphia, PA 19104, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation, cleanliness etc . I need to stay next to Upenn and this location is perfect for me
The size of the bed and close at 10 pm the room service
Dear Renata, Thank you for your feedback regarding your recent stay. We are delighted that you appreciated our convenient location near UPenn, as well as our attention to cleanliness. We regret that the bed size and room service hours did not fully meet your expectations. Please know, our team is always available to assist with any concerns. We hope to welcome you back for an even better stay on your next visit. Sincerely, Jim Salvo, General Manager
Dear Renata, Thank you for your feedback regarding your recent stay. We are delighted that you appreciated our convenient location near UPenn, as well as our attention to cleanliness. We regret that the bed size and room service hours did n… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewThe location; staff was excellent
Bed extremely uncomfortable; guest rooms starting to show age; valet parking only
Dear Christy, Thank you for staying with us. We're pleased our location and friendly service enhanced your experience. While we only offer valet onsite, our team is always happy to suggest convenient nearby parking options. Your comments regarding the bed and room condition have been noted for review, and we hope to welcome you back for a more comfortable stay in the future. Sincerely, Jim Salvo, General Manager
Dear Christy, Thank you for staying with us. We're pleased our location and friendly service enhanced your experience. While we only offer valet onsite, our team is always happy to suggest convenient nearby parking options. Your comments re… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewBreakfast is of very good quality. Staff at the restaurant are also very welcoming. Location is prime for those visiting UPenn/Wharton campus.
The building is old and the furnish needs an uplift. Cleaning can also be improved particularly in common areas.
Dear Bruno, Thank you for taking the time to share your experience. We’re so glad you enjoyed the quality of our breakfast and the warm service from our restaurant team, and that our location worked well for your visit to UPenn and Wharton. We also appreciate your comments regarding the condition of the building and cleanliness in common areas. We’re pleased to share that a full property-wide renovation is on the horizon, which will refresh our guest spaces, public areas, food & beverage outlets, and meeting spaces. Your feedback reinforces how meaningful these updates will be, and we’re excited about what’s ahead. Thanks again for staying with us—we hope to welcome you back to a refreshed experience in the near future. Sincerely, Jim Salvo, General Manager
Dear Bruno, Thank you for taking the time to share your experience. We’re so glad you enjoyed the quality of our breakfast and the warm service from our restaurant team, and that our location worked well for your visit to UPenn and Wharton.… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation and staff
The bed was extremely uncomfortable!
Our location on the University of Pennsylvania's campus and commitment to excellent service are just a few reasons guests stay with us, and we’re glad these aspects stood out during your visit. If anything ever falls short, please don’t hesitate to let our team know—we’re always happy to help. We’re also excited to share that a property-wide renovation is on the horizon, with updates planned for all areas of the hotel, including our guest rooms. Best wishes to your daughter as she begins her studies, and we hope to welcome you back on future visits to Philadelphia. Sincerely, Jim Salvo, General Manager
Our location on the University of Pennsylvania's campus and commitment to excellent service are just a few reasons guests stay with us, and we’re glad these aspects stood out during your visit. If anything ever falls short, please don’t hes… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in April 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewI like the collegiate atmosphere and the jazz music
Climate control noisey
Dear David, Thank you for joining us during your time in Philadelphia! We're delighted that The Inn at Penn was perfect for your business travel needs and that you enjoyed our unique environment. Rest assured, we will share your comments regarding the noise to ensure any opportunity to mitigate this is seized. It was such a pleasure having you here, and we hope to welcome you back for another pleasant stay in the future. Sincerely, Jim Salvo, General Manager
Dear David, Thank you for joining us during your time in Philadelphia! We're delighted that The Inn at Penn was perfect for your business travel needs and that you enjoyed our unique environment. Rest assured, we will share your comments re… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewVery good location, very friendly staff.
Room appointments and amenities were quite basic especially for the price.
Dear George, Thank you for your feedback. We're glad our location on the University of Pennsylvania campus was convenient, and that you found our team friendly. We appreciate your observations regarding the room and amenities, and hope to welcome you back for an even better stay in the future. Sincerely, Jim Salvo, General Manager
Dear George, Thank you for your feedback. We're glad our location on the University of Pennsylvania campus was convenient, and that you found our team friendly. We appreciate your observations regarding the room and amenities, and hope to w… Show more
Reviewed: 1 May 2025 · Stayed in March 2025
Verified reviewReviewed: 9 April 2025 · Stayed in January 2025
Verified review