Only thing that could have improved our stay is tea / coffee making facilities in the room.

The location of this hotel is perfect in between the hustle and bustle of Times Square and the peace and tranquility of Briant Park. It’s also 2 minutes walk away from the Subway. The staff are so friendly and helpful and always willing to go the extra mile to help you have a good stay. The rooftop bar is a lovely place to unwind after a day out sightseeing or shopping. The rooms and spacious and very clean.

Stayed in September 2025

Hotel breakfast wasn’t included in the price.

The rooftop bar was absolutely brilliant, with the most incredible views. The rooms were lovely and very clean. The staff were friendly and helpful.

Stayed in August 2025

Our internet didn’t work - I shared this with the front desk and the receptionist didn’t say much about this

Stayed in September 2025

Scaffolding all over building, workmen outside window. Wasn’t aware the hotel would be taking $150 deposit each day which we hadn’t factored into our budget. Even though you put the do not disturb on door staff still come in. Rooftop bar was great but it was very expensive and range of soft drinks/mocktails was poor. We didn’t feel welcomed on one of our visits, there were loads of tables available but we were told too busy for a table even though in the time we were there tables were never used. You can use the bar but it doesn’t even have anywhere to sit. Complimentary tea and coffee would have been welcomed which is offered in much cheaper hotels.

Location was great, Times Square on doorstep and subway very close by

Stayed in August 2025

N/A

The rooms were excellent, the staff were very attentive. They even provided a fruit platter and cake for my wife's birthday. The food was amazing, and so was the location. Right in time, square and east to access anywhere from there.

Stayed in August 2025

Restaurant very expensive

Excellent housekeeping staff Good rooftop bar

Stayed in August 2025

Valet parking, waited an hour and a half to get my car back. Concierge said she was not able to contact the garage but the bell boy ended up doing so to help us out. Made me wonder why the concierge could not?

Clean and comfortable. Beautiful facilities and rooftop bar with tasty bites.

Stayed in August 2025

Wish there was a coffee maker in the room and while it was not important to us, the lobby is super small which would make a quick meeting for business purposes difficult.

Spacious room and friendly staff, high-quality toiletries. We had a room in the back - very quiet and nice.

Stayed in August 2025

There's some construction being done on the building outside but it wasn't much of a problem.

Surprisingly spacious and comfortable historic hotel right in Times Square with all the conveniences that offers. Friendly staff, excellent housekeeping and nice little touches abounded during the trip. Rooftop bar is a great place to recharge even if it's a bit pricey!

Stayed in August 2025

The elevators are very sub standard- very old and very very slow- there is a need to elevator refurbishment . I was staying on the 6th floor (ironically just next to the bank of elevators) and often would be stranded for many long feeling minutes before an elevator finally arrived. I think the rooftop access elevators complicate the set up. There was also a slight inconsistency of service in the cleaning of the rooms. Leaving the green service light on does not automatically ensure cleaning within a (say) 3 hour window/ so always best to find the cleaners to tell them to service the room. Provision of water in the room is a nice touch but on one of the days I stayed there the water was not replenished. Also it is strange there is no coffee maker in an otherwise well supplied deluxe level room. There is a cafe downstairs but it’s not open all the time. Maybe the reception can make coffee but no one told me that in check in!

Spacious deluxe room offering with great AC and comfortable bedding

Stayed in August 2025

The quality of the hotel does not match a 5-star standard. Additionally, cleanliness could be improved. We stayed for five nights, but it seemed like housekeeping only changed the towels and skipped cleaning the room on most days.

Location

Stayed in August 2025

No complaints. Glad we stayed

The hotel is on the edge of Times Square. The rooftop bar has a view of the timeball they drop on New Years Eve. The rooms are comfy and spacious, the staff were helpful. It is beside a stop on one of the hop on hop off bus tours. No complaints and glad we stayed.But there are a couple of things to be aware of. No room fridge. No coffee or tea making in the room however there is a cafe on the ground floor.

Stayed in August 2025

Perfect location,

Stayed in August 2025

Can’t think of anything.

Wonderful hotel, quiet and comfortable, very nice and helpful staff.

Stayed in August 2025

Expensive

Everything

Stayed in August 2025

Some night security staff and butlers are not friendly … scaffolding is annoying !!!

Location,,, cleaness … good house keeping … excellent reception

Stayed in August 2025

Location. Staff were always friendly

Stayed in August 2025

High end establishment with professional staff that go the extra mile

Stayed in August 2025

Really great property

Stayed in August 2025

I loved the customer service and hospitality! Maggie was absolutely the best and so sweet! My family and I stayed here for my wedding and Maggie, as well as the rest of the staff, made sure we had everything we needed. They made sure all the suits were pressed and in the rooms ASAP. I really can’t thank this stuff enough for making our stay so special.

Stayed in July 2025

Central location, bigger rooms than usual hotels in NYC

Stayed in May 2025

Absolutely nothing!

Perfect location, wonderful staff and lovely comfortable room. Couldn't ask for more.

Stayed in August 2025

It was all fabulous

Unfortunately the exterior was behind scaffolding so difficult to assess. The room was beautiful and spacious especially for NYC comfy bed and a wonderful double aspect view of Times Square.

Stayed in August 2025

N/a

Beautiful decor and very friendly staff. Air conditioned with all everything you need! My 8 year was very impressed!

Stayed in August 2025