Reviews of The Knickerbocker 5 stars
6 Times Square, New York, NY 10036, United States
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Reviewed: 4 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe location of this hotel is perfect in between the hustle and bustle of Times Square and the peace and tranquility of Briant Park. It’s also 2 minutes walk away from the Subway. The staff are so friendly and helpful and always willing to go the extra mile to help you have a good stay. The rooftop bar is a lovely place to unwind after a day out sightseeing or shopping. The rooms and spacious and very clean.
Only thing that could have improved our stay is tea / coffee making facilities in the room.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe rooftop bar was absolutely brilliant, with the most incredible views. The rooms were lovely and very clean. The staff were friendly and helpful.
Hotel breakfast wasn’t included in the price.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewOur internet didn’t work - I shared this with the front desk and the receptionist didn’t say much about this
We forwarded your feedback to our front desk and technical team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.
We forwarded your feedback to our front desk and technical team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that th… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation close to Times Square
Jack hammers working on the exterior and room above us. No alternative rooms available. No coffee machine available and their cafe closed at 14:00. Roof top restaurant messed up our order, cleared the plates and cutlery away, then brought the correct food out to the bar - with no cutlery. Bar service wasn’t table service as it’s been in the past.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation was great, Times Square on doorstep and subway very close by
Scaffolding all over building, workmen outside window. Wasn’t aware the hotel would be taking $150 deposit each day which we hadn’t factored into our budget. Even though you put the do not disturb on door staff still come in. Rooftop bar was great but it was very expensive and range of soft drinks/mocktails was poor. We didn’t feel welcomed on one of our visits, there were loads of tables available but we were told too busy for a table even though in the time we were there tables were never used. You can use the bar but it doesn’t even have anywhere to sit. Complimentary tea and coffee would have been welcomed which is offered in much cheaper hotels.
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe rooms were excellent, the staff were very attentive. They even provided a fruit platter and cake for my wife's birthday. The food was amazing, and so was the location. Right in time, square and east to access anywhere from there.
N/A
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewExcellent housekeeping staff Good rooftop bar
Restaurant very expensive
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable. Beautiful facilities and rooftop bar with tasty bites.
Valet parking, waited an hour and a half to get my car back. Concierge said she was not able to contact the garage but the bell boy ended up doing so to help us out. Made me wonder why the concierge could not?
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewSpacious room and friendly staff, high-quality toiletries. We had a room in the back - very quiet and nice.
Wish there was a coffee maker in the room and while it was not important to us, the lobby is super small which would make a quick meeting for business purposes difficult.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewSurprisingly spacious and comfortable historic hotel right in Times Square with all the conveniences that offers. Friendly staff, excellent housekeeping and nice little touches abounded during the trip. Rooftop bar is a great place to recharge even if it's a bit pricey!
There's some construction being done on the building outside but it wasn't much of a problem.
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewSpacious deluxe room offering with great AC and comfortable bedding
The elevators are very sub standard- very old and very very slow- there is a need to elevator refurbishment . I was staying on the 6th floor (ironically just next to the bank of elevators) and often would be stranded for many long feeling minutes before an elevator finally arrived. I think the rooftop access elevators complicate the set up. There was also a slight inconsistency of service in the cleaning of the rooms. Leaving the green service light on does not automatically ensure cleaning within a (say) 3 hour window/ so always best to find the cleaners to tell them to service the room. Provision of water in the room is a nice touch but on one of the days I stayed there the water was not replenished. Also it is strange there is no coffee maker in an otherwise well supplied deluxe level room. There is a cafe downstairs but it’s not open all the time. Maybe the reception can make coffee but no one told me that in check in!
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
The quality of the hotel does not match a 5-star standard. Additionally, cleanliness could be improved. We stayed for five nights, but it seemed like housekeeping only changed the towels and skipped cleaning the room on most days.
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel is on the edge of Times Square. The rooftop bar has a view of the timeball they drop on New Years Eve. The rooms are comfy and spacious, the staff were helpful. It is beside a stop on one of the hop on hop off bus tours. No complaints and glad we stayed.But there are a couple of things to be aware of. No room fridge. No coffee or tea making in the room however there is a cafe on the ground floor.
No complaints. Glad we stayed
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.