Reviews of The Landing at Hampton Marina, Tapestry Collection by Hilton 4 stars
700 Settlers Landing Road, Hampton, VA 23669, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe outside of the property was clean and had beautiful waterfront views. Loved it!
There were leaks in the building on the 1st floor level. Our shower was not as clean as it should have been.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood
At the end of breakfast, the servant gave the bill to the guess to add the amount of tip for the servant.
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLoved the view and the staff was amazing!
Everything was great
Dear Jason, Thank you for your perfect score and for sharing such kind words about your stay. We are delighted that you enjoyed your clean and comfortable room, the view, and the welcoming atmosphere of our bar. It is especially wonderful to hear that our staff made such a positive impression. Your feedback means a great deal to the team, and I will be sure to share your compliments with them. We look forward to welcoming you back to The Landing at Hampton Marina for another great stay. Sincerely, Richard Murphy General Manager
Dear Jason, Thank you for your perfect score and for sharing such kind words about your stay. We are delighted that you enjoyed your clean and comfortable room, the view, and the welcoming atmosphere of our bar. It is especially wonderful… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI like the location
The breakfast was over priced, staff was not as friendly, room thermostats was broken. My room was 77 degrees the entire stay... honestly everything was overpriced. Not to mention the pool wasn't even open.
Dear Ashlyn, Thank you for sharing your feedback. While I am glad to know you enjoyed our location, I am truly sorry that the overall experience did not meet expectations. I regret that your room thermostat was not working properly and that the temperature made your stay uncomfortable. I also apologize that you did not find the breakfast and other aspects of your visit to be a good value, and that our team did not deliver the friendly service we are known for. The temporary pool closure was another disappointment, and I understand how these factors together left you dissatisfied. Your comments are very helpful as we continue to focus on both service consistency and the condition of our amenities. I appreciate you taking the time to bring these matters to my attention. Sincerely, Richard Murphy General Manager
Dear Ashlyn, Thank you for sharing your feedback. While I am glad to know you enjoyed our location, I am truly sorry that the overall experience did not meet expectations. I regret that your room thermostat was not working properly and th… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI am DEFINITELY loving my experience and looking forward to coming back
Everything was beautiful and everyone was nice
Dear Evans, Thank you for your wonderful review and perfect scores across the board. We are thrilled to know that you loved your experience and found everything beautiful, with our team making you feel so welcome. It is always rewarding to hear when a guest is already looking forward to returning. We cannot wait to welcome you back to The Landing at Hampton Marina for another memorable stay. Sincerely, Richard Murphy General Manager
Dear Evans, Thank you for your wonderful review and perfect scores across the board. We are thrilled to know that you loved your experience and found everything beautiful, with our team making you feel so welcome. It is always rewarding t… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewRooms & bar
No pool
Dear Kendall, Thank you for sharing your feedback and for recognizing our staff, cleanliness, and location with such high marks. We are delighted that you enjoyed your room and the bar during your visit. I regret that the pool was unavailable during your stay, as I understand how important that amenity can be to the overall experience. Please know that we are working hard to restore it so future visits are even more enjoyable. We appreciate your thoughtful comments and look forward to welcoming you back to The Landing at Hampton Marina. Sincerely, Richard Murphy General Manager
Dear Kendall, Thank you for sharing your feedback and for recognizing our staff, cleanliness, and location with such high marks. We are delighted that you enjoyed your room and the bar during your visit. I regret that the pool was unavail… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewRestaurant
No pool
Thank you for choosing us for your birthday getaway, Montia. We’re glad you enjoyed your visit, and we appreciate your feedback regarding the restaurant and pool. We’ll continue working to enhance our amenities and overall guest experience. We hope to welcome you back for another celebration in the future.
Thank you for choosing us for your birthday getaway, Montia. We’re glad you enjoyed your visit, and we appreciate your feedback regarding the restaurant and pool. We’ll continue working to enhance our amenities and overall guest experience.… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location is beautiful.
The water pressure for the shower was terrible and it was difficult to adjust the room temperature.
Dear Carolyn, Thank you for sharing your feedback and for highlighting our team and location. I am glad to hear you enjoyed your stay overall. I appreciate your comments regarding the shower pressure and room temperature, and I will be sharing these with our maintenance team so we can make improvements. We look forward to welcoming you back for an even better experience. Sincerely, Richard Murphy General Manager The Landing at Hampton Marina
Dear Carolyn, Thank you for sharing your feedback and for highlighting our team and location. I am glad to hear you enjoyed your stay overall. I appreciate your comments regarding the shower pressure and room temperature, and I will be sha… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewNothing. It was filthy, smelled of weed and mildew in the lobby and the room. The bathroom wasn’t cleaned prior to our entry, toothpaste on the hot and cold knobs, no new toilet paper roll, toilet didn’t flush properly, the doors to the bathroom were filthy and didn’t close all the way, the armoire doors were greasy with spray stains on them, and there was an open trash bag just lying in the hallway outside our room. We paid for a water view room and only saw a sliver of water out our window even thought we verified and assured that it was in fact a water view. It was so disgusting we didn’t even stay the night.
Dear Bertolet, Thank you for sharing your feedback. I am very sorry to hear about the issues you encountered with cleanliness, maintenance, and the room assignment. This is far below our standards and what you should expect from us. I will be addressing each concern with our housekeeping and maintenance teams to ensure these matters are corrected immediately. I also regret that your water view did not meet your expectations and that your stay was cut short as a result. Your experience is not reflective of the level of comfort and quality we strive to provide, and I apologize for the disappointment this caused. Sincerely, Richard Murphy General Manager The Landing at Hampton Marina
Dear Bertolet, Thank you for sharing your feedback. I am very sorry to hear about the issues you encountered with cleanliness, maintenance, and the room assignment. This is far below our standards and what you should expect from us. I will… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewNice room, great view.
Dear Anthony, Thank you for your kind words. I’m glad to hear you enjoyed your room and the view during your stay. We appreciate your high ratings across the board and hope to welcome you back again soon. Sincerely, Richard Murphy General Manager The Landing at Hampton Marina
Dear Anthony, Thank you for your kind words. I’m glad to hear you enjoyed your room and the view during your stay. We appreciate your high ratings across the board and hope to welcome you back again soon. Sincerely, Richard Murphy General… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe marina is pretty.
Dissatisfied and disappointed in the staff. We drove a very long way just to be turned away when the room was already paid for and of course no refund!
Dear Shannon, Thank you for your feedback. I’m truly sorry for the frustration and disappointment you experienced. Being turned away after a long journey, especially when a reservation has been prepaid, is understandably upsetting. I would appreciate the opportunity to look into what happened and see how we can make this right. Please feel free to reach out to me directly with any additional details so we can address your concerns appropriately. Sincerely, Richard Murphy General Manager
Dear Shannon, Thank you for your feedback. I’m truly sorry for the frustration and disappointment you experienced. Being turned away after a long journey, especially when a reservation has been prepaid, is understandably upsetting. I woul… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThank you for sharing your feedback. I’m sorry to hear that your experience was disrupted by noise and activity in the lobby late at night. We understand how important a quiet and comfortable environment is, and your comments have been shared with our team to reinforce our overnight protocols and guest conduct expectations. We appreciate you recognizing our staff and overall facilities, and we’ll continue working to ensure all guests enjoy a restful stay. Sincerely, Richard Murphy General Manager The Landing at Hampton Marina
Thank you for sharing your feedback. I’m sorry to hear that your experience was disrupted by noise and activity in the lobby late at night. We understand how important a quiet and comfortable environment is, and your comments have been shar… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe bed was comfortable
Being all the way at the end of the hall around the corner Rm #302. Did not have Breakfast Compliment and holding $50.00 on your card that will take seven to fourteen days before you get it back didn't approve of that.
Thank you for sharing your feedback with us. We're glad to hear you found the bed comfortable during your stay. We apologize for any inconvenience regarding the location of your room and the hold on your card. Please know that the $50 authorization is a standard procedure for incidentals and is released automatically by your bank within 7–14 business days, depending on their policy. We also understand your disappointment about breakfast not being included, and we’ll be sure to review how that information is communicated during booking. We value your comments and will use them to improve the guest experience moving forward.
Thank you for sharing your feedback with us. We're glad to hear you found the bed comfortable during your stay. We apologize for any inconvenience regarding the location of your room and the hold on your card. Please know that the $50 a… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGreat customer service
Pool was closed
Thank you for your kind words about our customer service — we truly appreciate it! We’re sorry the pool was closed during your visit and understand how disappointing that can be, especially during the summer. We’re working hard to get it back up and running as soon as possible. We hope to welcome you back soon for an even better stay!
Thank you for your kind words about our customer service — we truly appreciate it! We’re sorry the pool was closed during your visit and understand how disappointing that can be, especially during the summer. We’re working hard to get it ba… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified review