Busy frontdesk staff. Not very particular to special request.

Great Location!

Stayed in April 2024

For those wanting to sunbathe by the pool, the pool area gets direct sunlight only for part of the afternoon due to other surrounding towers as well as the Laylow tower orientation. The lobby does have some seating areas but isn’t as large as some other hotels.

Good location close enough to main shops, restaurants, and short walk to the beach. Enjoyed the gym and the water station to fill your water bottles (includes sparkling water option). Staff were great.

Stayed in April 2024

Lack of coffee and tea making facilities.

Excellent Location and friendly receptionists, all our requests were attended to promptly.

Stayed in January 2024

All was good, we would have preferred a shower door instead of a curtain (for the price), but it was fine. Also, the view wasn’t brilliant (for the price), but it was fine.

We really liked the decor, the room was comfy, everything worked well. The staff were always lovely, we really appreciated the option to borrow beach towels, and the breakfast food and coconut lattes were pretty good, no queues ever, as opposed to everywhere else in Honolulu. Nice to have a balcony where we could dry out swimsuits overnight.

Stayed in December 2023

A bit on the expensive side but so is every accommodation in Waikiki.

Property was clean, comfortable with a decent bar/restaurant and very well located.

Stayed in October 2023

Our room overlooked the parking garage of the International Marketplace.

It was quiet and we slept well.

Stayed in August 2023

Central location in Waikiki. The restaurant downstairs is lively and an easy option for breakfast or dinner. Get a room on a high floor and absolutely not on the pool floor side.

Stayed in September 2023

Expensive

Good hotel in the middle of waikiki

Stayed in August 2023

The room was great, but for the price the balcony was disappointingly grim (exterior room over alley/parking garage) with cheap furniture. The tragedy of having to walk downstairs for a cup of coffee. :p I like to have one while I read and wake up and for these prices, the lack of nespresso/kuerig in rooms is strange. The more bargain hotel we stayed at later in the week had one, why the missing amenity?

The pool and the activities surrounding it were amazing and our kids loved making lei and having shave ice daily (Midori in the shop was wonderful). Loved the nightly music and the drinks were good, the fries the best. Heard the restaurant is popular with locals even. But with Kono and Muragame Udon across the street we didn’t make it for dinner. These extras were definitely what made the hotel stay. Location was great, we walked to the beach easily even toting the boogie board. Shout-out to the great housekeeping who made our room perfect every day.

Stayed in July 2023

Booking.com are hopeless. See previous comments. Plain awful

Great hotel. Would not use Booking.com again as totally unresponsive to fact our airline changed flight schedule to a day later and we ended up paying for a bought we didn’t use . No matter how I tried Booking.com never came back to me on anything. Totally hopeless really and should be refunded I think . I will NEVER use booking. Com again but the Laylow team did all they could to at least ensure we got our room. Booking.com😩😩😩😩😩5 star tand totally awful

Stayed in June 2023

location

Stayed in February 2023

During our weeklong stay the fridge had to be replaced and the shower drainage had to be unclogged. That said the response was prompt and the service was exceptional.

Best part was definitely the location as it was minutes (walking) away from some amazing restaurants, the local supermarket, the International Mall and of course Waikiki beach. Also loved the pool and the onsite restaurant, and the layout of the room was excellent.

Stayed in April 2023

My family absolutely adored the pool deck. The salt water, ability to lounge in the chairs at any point in time was great. The downside was that, as you enter to swim on the right side of the pool there was a very loose baseboard that would pop up. In that same area, there was algae that began to develop. During an afternoon swim on Tuesday 1/24 I slipped on one of those slick spots and hurt my left knee. A recommendation to include checking for algae & slick areas during the night cleaning, I noticed that maintenance was completed diligently every night.

Highlights of the property included: location, hotel vibe/theme, daily 10am activities & shave ice for the kids, welcoming staff/ helpful staff, & the convenience of the coffee shop in the lobby. The music playing whether it was live or not was always an absolute favorite.

Stayed in January 2023

party mode in the foyer was unexpected

stunning hotel .

Stayed in January 2023

Do not ever take the tour for the Hawaiian fire show. It's 3 hours of standing in lines for food or drinks. You can see the show in different restaurants - better ask them about the schedule.

A great city hotel in the heart of the tourist center. A 3-minute walk from all main restaurants and 5 minutes from Waikiki. We were traveling with two kids, so Waikiki was not the best choice for us. It's too crowdy and waived. The best options for kids are Ala Mohana beach and Ko Olina lagoons. It's better to pre-book all restaurants, as there are reeeealy long lines. Honolulu has great shopping opportunities. The sales tax here is much lower than in California or NY, so you can get your Chanel or Prada for $300 cheaper than in your local shops. And they have a great selection of items more interesting than in Rodeo Drive sometimes.

Stayed in January 2023

No coffee machine in room.

Decor, location, staff, on site restaurant.

Stayed in December 2022

very noisy air conditioning from building next door and music in evenings

boutique property in the heart of Waikiki

Stayed in November 2022

We were on the sixth floor and there was a view of a parking deck and a cement wall. The noise from the alleyway being on a lower floor wasn’t great either.

Layout of our corner suite was great for two adults and three kids. The bed was really comfortable and the proximity to the beach and restaurants was great.

Stayed in August 2022

parking space and valet parking staff were limited

location

Stayed in June 2022

really just the front desk staff member when we were checking out was inhospitable.

the beds were comfy, very stylish and the bar restaurant was great

Stayed in May 2022

Day beds more comfy, price is a little high, but everything else is great!

Needed 3 beds so size of room was great. Day beds were not that comfortable though, but it worked. Location was great, but very busy area. Liked the hideout restaurant and bar, loved the live music each night and the pool was very pretty. Price point was high, but needed 3 beds so had to pay more. All in all, very nice stay and great vibe at this hotel. Loved the decor!!

Stayed in May 2022

Gorgeous rooms. Great to be able to play my spotify through the TV. Cute thongs (flip flops!) in the delightful welcome pack. Big comfy beds. Happy friendly staff. Loved the bar downstairs.

Stayed in May 2022

none

very friendly and accommodating staff. Special mention Susan(Supervisor) who went far and beyond to help us with our accommodations.

Stayed in May 2022

Bed a little too soft for me. There was no coffee machine in room.

Location, style of hotel and friendly staff.

Stayed in May 2022