Reviews of The Lucie 3 stars
10978 South Ocean Drive, Jensen Beach, FL 34957, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThere was sand on the carpeting and the toilet was stained
Dear Booking.com Member, Thank you for your feedback and for taking the time to write about your visit. We are truly sorry to hear about the issues you encountered during your stay. Your feedback has been shared with our team to address these issues promptly. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, The Lucie
Dear Booking.com Member, Thank you for your feedback and for taking the time to write about your visit. We are truly sorry to hear about the issues you encountered during your stay. Your feedback has been shared with our team to address the… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewBeach access
Nothing really
Dear Richard, Thank you for your feedback and for taking the ti
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe beach is great. I wish the beach chairs were included but the guy that runs it works with you. The rooms are very clean and spacious.
The cafe is very understaffed. When busy you may be waiting 15 minutes for a cup of coffee and the free coffee in the lobby is cold.
Dear angelo, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you have stayed with us many times and have always had a happy experience. Your kind words about the great beach, our clean and spacious rooms, and the exceptional service ratings are truly appreciated. We sincerely apologize for the inconvenience you faced with the cafe being understaffed. Please know that we will address this issue promptly to ensure a smoother and quicker service. We value your feedback and look forward to welcoming you back to The Lucie soon! Kind regards, The Lucie
Dear angelo, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you have stayed with us many times and have always had a happy experience. Your kind words about the great beach, ou… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe beach
We was supposed to have a balcony on the beach side and did not my husband had just ha quadruple heart bypass surgery and they told us if we ordered from the bistro or the tiki the meal's would be brought up and that did not happen I had to go get them I took him to pool since he couldn't go in ocean and there was bugs and stuff in pool before reservation I called to make sure both of our animals could stay one be being a service dog with his papers and other being a bird who also has his service animal paperwork with him was told yes so I made reservations upon arrival was told bird could not stay at this point we got very upset and the front desk did speak to someone and because we had been misinformed made it ok for us to stay but overall it was just a bad experience from beginning to end was not happy with amount of money we paid it should have been a better experience
Dear slater, Thank you for your feedback and for taking the time to write about your visit. It's disappointing to hear about the challenges you encountered during your stay, especially given the circumstances surrounding your husband's health. We apologize for the lapses in service regarding your room amenities, meal delivery, pool cleanliness, and the confusion around pet policies. Your feedback is valuable to us, and we will address these issues with the team to prevent such occurrences in the future. We appreciate your patience and understanding in this matter and hope to have the opportunity to provide you with a much-improved experience on your next visit. Kind regards, The Lucie
Dear slater, Thank you for your feedback and for taking the time to write about your visit. It's disappointing to hear about the challenges you encountered during your stay, especially given the circumstances surrounding your husband's heal… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation and beach access.
The pool was not maintained, it was gross. Dirty/unclear water at 10 am and then after 4:30 pm they decide to shut it down. The pool/beach access is what we were looking for. The pool should be cleaned over night or at the break of dawn.
Dear boltersdorf, Thank you for sharing your feedback with us and for choosing to stay at The Lucie. We are thrilled to hear that you enjoyed the location and beach access during your visit. We apologize for the disappointment you experienced with the pool maintenance. Your feedback is invaluable, and we will address this issue to ensure a better experience for our guests in the future. We appreciate your constructive comments and hope to have the opportunity to welcome you back for an improved stay. Kind regards, The Lucie
Dear boltersdorf, Thank you for sharing your feedback with us and for choosing to stay at The Lucie. We are thrilled to hear that you enjoyed the location and beach access during your visit. We apologize for the disappointment you experienc… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewEnjoyed the beach, room was comfortable. Breakfast was good, some options not available within 1 hour of opening. Tiki bar food options good
Wait time for food at tiki, pool closes at 9pm.
Dear Susan, Thank you for your feedback and for taking the time to write about your visit. We are thrilled to hear that you found our staff pleasant and helpful and enjoyed the great location with shops and restaurants nearby. It's wonderful to know that you appreciated the cleanliness, location, facilities, comfort, and the service of our staff. We apologize for the wait time for food at the tiki bar and the early pool closure. Your feedback regarding breakfast options and tiki bar food is duly noted, and we will work on improving the availability and service efficiency. We are glad you enjoyed the beach, comfortable room, and the good breakfast. We aim to enhance the service experience at all touchpoints to ensure a seamless and delightful stay for our guests. We look forward to welcoming you back to The Lucie soon! Kind regards, The Lucie
Dear Susan, Thank you for your feedback and for taking the time to write about your visit. We are thrilled to hear that you found our staff pleasant and helpful and enjoyed the great location with shops and restaurants nearby. It's wonderf… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIn front of the beach.
The price they charge per night, and you have to pay for the beach chairs and umbrella separately. They also charge an additional $89. We asked what that covered, and the answer was: parking and two waters in the room. This wasn't specified in the reservation. The price is high, and it doesn't even include breakfast.
Dear Luisa, Thank you for your feedback and for taking the time to write about your visit. It's wonderful to hear that you enjoyed the beachfront location during your stay. We appreciate your insights on the pricing structure, and we apologize for any confusion regarding additional charges. We will review our communication to ensure all costs are clearly outlined during the booking process. We look forward to welcoming you back to The Lucie soon! Kind regards, The Lucie
Dear Luisa, Thank you for your feedback and for taking the time to write about your visit. It's wonderful to hear that you enjoyed the beachfront location during your stay. We appreciate your insights on the pricing structure, and we apolo… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewBeautiful location. Loved the sound of the ocean from our room. Clean. Smelled wonderful. Everyone was friendly. Loved the Tiki Bar and the ladies serving!
As an older guest my only thought would be hand rails in the shower for a hint of safety. And smaller sinks with more room around it to put stuff. 😁 the bistro should be more aware of the freshness of food served at breakfast. Unfortunately I had to return a stale cinnamon roll on Thursday July 17th.
Dear Barbara, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you enjoyed the beautiful location, the sound of the ocean from your room, and the friendliness of our staff. Your comments regarding the handrails in the shower and the freshness of breakfast items are duly noted and will be shared with the team for improvement. We appreciate your valuable feedback that helps us enhance our guest experience. We look forward to welcoming you back to The Lucie soon! Kind regards, The Lucie
Dear Barbara, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you enjoyed the beautiful location, the sound of the ocean from your room, and the friendliness of our staff. Your c… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewEverything was great - food, room, etc
The chair service at the beach was too expensive.
Dear Ricardo, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you found everything at The Lucie to be great, from the food to the room. Your high ratings for service, value, cleanliness, location, facilities, and comfort are truly appreciated. We apologize that you found the chair service at the beach to be expensive. We will review this aspect of our offerings to ensure we provide a better experience in the future. We look forward to welcoming you back to The Lucie soon! Kind regards, The Lucie
Dear Ricardo, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you found everything at The Lucie to be great, from the food to the room. Your high ratings for service, value, clean… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe lobby , the staff, the pool area with bar and food! I also loved that it was on the beach!
Beeakfast wasn't included in price!
Dear Melissa, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you had a great stay overall at The Lucie. It's wonderful to know that you enjoyed the beachfront location, great restaurants nearby, the lobby, the staff, the pool area with a bar and food, and the beach access. We appreciate your feedback about breakfast not being included in the price. Your comments are valuable to us as we strive to enhance our guests' experiences. We look forward to welcoming you back to The Lucie soon! Kind regards, The Lucie
Dear Melissa, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you had a great stay overall at The Lucie. It's wonderful to know that you enjoyed the beachfront location, great re… Show more
Reviewed: 7 July 2025 · Stayed in April 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe staff are very welcoming
Breakfast selection was terrible
Dear Nelson, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you found our staff very welcoming. Providing exceptional service is at the core of what we do. We have taken note of your feedback regarding the breakfast selection and will address this with our team to enhance our offerings. We look forward to welcoming you back to The Lucie soon! Kind regards, The Lucie
Dear Nelson, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you found our staff very welcoming. Providing exceptional service is at the core of what we do. We have taken note … Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewEasy beach access. Able to see all the Fourth of July activities around town.
Nothing.
Dear Richard, Thank you for your feedback and for taking the time to write about your visit. Your review titled 'Great weekend getaway from anywhere in the state' truly warms our hearts. We are thrilled to hear that you enjoyed the easy beach access and could see all the Fourth of July activities around town during your stay. Your perfect service ratings across the board put a big smile on our faces! We are so glad you had a wonderful time at The Lucie. We can't wait to welcome you back for another amazing getaway soon! Kind regards, The Lucie
Dear Richard, Thank you for your feedback and for taking the time to write about your visit. Your review titled 'Great weekend getaway from anywhere in the state' truly warms our hearts. We are thrilled to hear that you enjoyed the easy bea… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewView, cleanliness, comfort, Stephanie that gave us an extra hour for checking out do wed have time at the beach and pool. Good restaurant next door.
Far too expensive for us, price looks good til tax, etc piles on, but others can afford $300, we can't. We'd be back if affordable.
Dear Brazell, Thank you for your feedback and for taking the time to write about your visit. We're thrilled to hear that you enjoyed the view, cleanliness, and comfort of The Lucie, as well as the helpful service from Stephanie in extending your check-out time. It's wonderful to know that you appreciated the convenience of having a good restaurant nearby. We understand your concerns about affordability and the impact of additional costs. We strive to provide a great value for our guests and will take your feedback into consideration to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future at a more suitable rate. We look forward to welcoming you back to The Lucie soon! Kind regards, The Lucie
Dear Brazell, Thank you for your feedback and for taking the time to write about your visit. We're thrilled to hear that you enjoyed the view, cleanliness, and comfort of The Lucie, as well as the helpful service from Stephanie in extendin… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe resort is great. meets all my needs that is why we keep going back. Lisa the Tiki bartender is so nice and attentive to our needs. We were very happy to see her again this year. She deserves to be recognized for all she does. We had that quick storm nd she ran into action to make sure all the guests were safe and out of harm way when all the umbrellas went crazy and moving all over he place.
They have regular brew coffee in he morning downstairs, but no brew decaffed for non -caffe drinkers.
Dear Aldo, Thank you for your feedback and for taking the time to write about your visit. We are thrilled to hear that you had a wonderful experience at The Lucie. It's fantastic to know that the resort meets all your needs, and we are delighted that Lisa the Tiki bartender provided exceptional service and care during your stay. We appreciate your recognition of her efforts, and we will ensure she receives commendation for her outstanding service. Your safety and well-being are our top priorities, and we are grateful for Lisa's quick actions during the unexpected storm. We apologize for the inconvenience regarding the decaf coffee availability. Your feedback is valuable, and we will review this aspect to enhance the experience for non-caffeine drinkers. We look forward to welcoming you back to The Lucie soon! Kind regards, The Lucie
Dear Aldo, Thank you for your feedback and for taking the time to write about your visit. We are thrilled to hear that you had a wonderful experience at The Lucie. It's fantastic to know that the resort meets all your needs, and we are del… Show more