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  5. Reviews of The Mermaid & The Alligator

Reviews of The Mermaid & The Alligator

729 Truman Avenue, Downtown Key West, Key West, 33040, United States

#6 of 52 hotels in Key West

Guests' Choice

Review score

Based on 111 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.7

  • Location

    9.6

  • Facilities

    9.5

  • Staff

    9.4

  • Value for money

    8.6

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 12 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Audubon
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was always good. Loved the patio setting.

    Stayed in August 2025

  • Reviewed: 25 July 2025

    10
    Key West in Summer is good to miss the big winter crowds
    • Leisure trip
    • Couple
    • Royal Poinciana with Balcony
    • Stayed 2 nights

    Great trip.

    Entire staff was excellent, made you feel at home and top level VIP attitudes. Breakfast was great each morning hand made by staff and served in a garden area. The location is around 2 blocks from the Duval Loop bus stops and great value to shuttle around the entire downtown area of attractions. The Hemmingway Home and Key West Butterfly Conservatory were both excellent things to see. Sunset at Mallory Square was great and Gladiators Ice Cream Shoppe was excellent. A few restaurants are not open on Mon-Tues so check before walking there. The Lobster Shack on Front Street was excellent for lunch! Also the Dive Bar Shirt Club on Grinnell St totally cool and great Tecos.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    10
    Amazing
    • Leisure trip
    • Couple
    • SunRoom
    • Stayed 2 nights
    • Submitted via mobile

    Everything at this place is so beautiful and warm

    Stayed in July 2025

  • Reviewed: 14 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Treetop
    • Stayed 1 night
    • Submitted via mobile

    Charming , elegant B&B. Great location, very close to Duval Street.

    Stayed in July 2025

  • Reviewed: 6 July 2025

    10
    Warm, cozy, comfortable, relaxing
    • Leisure trip
    • Couple
    • Treetop
    • Stayed 1 night
    • Submitted via mobile

    Steps to the top, but that's the room I chose. No fault to them.

    Warm, cozy, comfortable, relaxing. Bed was very inviting.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    10
    June 2025 - Exceptional Visit!
    • Leisure trip
    • Couple
    • Bamboo
    • Stayed 2 nights
    • Submitted via mobile

    End of June 2025 ~ Wonderful weekend in the Keys thanks to the lovely accommodations at the Mermaid & Alligator. Once inside the gates of the property, we were met by a lush patio oasis with a beautifully appointed and clean room that perfectly captured, in stylish fashion, the look & feel of Key West living. A small plunge pool with water temp in 86° range was very nice and allowed one to better appreciate the garden, vegetation, and ambiance. Courtesy pool towels are available poolside. Layout of property minimized contact with other guests and really made one feel you had the property largely to yourself. Glassware provided for drinks, with complimentary soft drinks, water, and snacks. There is a small ice machine available as well. Shampoo, conditioner, and body wash included. No TVs in the room provided a refreshing break from the 24/7 news cycle - and of course, you always have your phone with free wifi included if you can't resist. We had no fridge in the room either, but with the common area fridge stocked with water, soft drinks and the occasional beer, and the communal fridge centrally located; we really didn't need it. Located right off of Truman Ave, closer to the Southernmost point than Sloppy Joe's Bar & Restaurant, the neighborhood is extremely nice and felt very safe. We combined walking and driving to see the town. It was quite warm during our visit, so we drove a bit more than we originally planned, but with parking readily available everywhere we went, and things being so close, there were no issues. Speaking of parking: Parking on the property was limited, but free parking on the street is literally located just feet away and was readily available. A daily breakfast is included, which other guests told us was quite good, but sadly our schedule didn't allow us to enjoy it ourselves. The hostess & small housekeeping staff were very pleasant and inconspicuous unless needed.

    Stayed in June 2025

  • Reviewed: 11 May 2025

    10
    Wonderful stay in Key West
    • Leisure trip
    • Couple
    • Caribbean Queen
    • Stayed 2 nights
    • Submitted via mobile

    The property is located close to Duval Street, but far enough away to be outwith the hustle and bustle. We had the Caribbean King room and it was beautiful, with a great wrap around balcony. The property is located on the corner of Truman Avenue, which while busy with traffic during the day, is not an issue. The garden area is a bit of a sanctuary and is a lovely spot to have breakfast in the morning. It’s around a 5 minute walk to Duval Street, so very well positioned. Breakfast was excellent, with lots of fresh fruit, coffee and cereal etc. The staff are all excellent and do all they can to make your stay pleasant.

    Stayed in May 2025

  • Reviewed: 21 April 2025

    10
    Piece of history in central old town KW
    • Leisure trip
    • Couple
    • Papaya
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was ok

    A piece of history well located in old town key west Very green and convenient You can rent bike a the property

    Stayed in April 2025

  • Reviewed: 10 April 2025

    10
    Special trip to key west. We loved the guesthouse and the island
    • Leisure trip
    • Couple
    • Royal Poinciana with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    A lot of thought has gone into the property. We loved all the individual features in our room and the communal areas. It was great to have breakfast included. Everything in walking distance.

    Stayed in April 2025

  • Reviewed: 6 April 2025

    10
    Great experience that made our trip to key west even more memorable and enjoyable.
    • Leisure trip
    • Couple
    • Audubon
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The hotel is in a historic building which is tastefully restored - great vibe, but also very comfortable. Location is central but quiet. All the staff is very nice and helpful. One of the best stays overall in a while.

    Stayed in April 2025

  • Reviewed: 17 March 2025

    9.0
    wonderfully comfortable stay in the most charming inn, centrally located!
    • Leisure trip
    • Couple
    • Bamboo
    • Stayed 1 night

    The price was a little steep, but we didn't realize it was Spring Break. We would absolutely recommend this to our friends and family.

    Everything, from the moment we walked into the inn, to the time we left, the staff, location, accommodations, snacks, breakfast, everything was so charming and lovely! Easy location to walk to Duval Street.

    Stayed in March 2025

  • Reviewed: 2 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Papaya
    • Stayed 1 night
    • Submitted via mobile

    For real! This Place is auch a Paradise!

    Stayed in February 2025

  • Reviewed: 1 March 2025

    10
    Excellent
    • Leisure trip
    • Couple
    • Treetop
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect and everybody was so kind and nice. Thank you for our stay.

    Stayed in February 2025

  • Reviewed: 27 January 2025

    9.0
    Superb
    • Couple
    • Bamboo
    • Stayed 1 night
    • Submitted via mobile

    Loved the atmosphere and Diana was a friendly representative of the property. Breakfast was amazing.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Treetop
    • Stayed 4 nights
    • Submitted via mobile

    Ceilings were very low in our room, but the room was still very nice.

    Breakfast was delicious

    Stayed in January 2025

  • Reviewed: 4 January 2025

    10
    Cozy, but immaculate old town hotel for a great stay in the heart of Key West.
    • Leisure trip
    • Couple
    • Royal Poinciana with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Minor detail, but we really didn’t like the ceiling fan. And that it only had one speed. Also be prepared for loud roosters throughout the night, but that is just part of being in Key West.

    The room was designed with a lot of love and really gave a cozy island vibe. We felt comfortable from the first second. The breakfast was great. The location super convenient, with enough parking. And the staff was very welcoming and helpful.

    Stayed in January 2025

  • Reviewed: 17 December 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Papaya
    • Stayed 1 night
    • Submitted via mobile

    I absolutely loved and appreciated the way all the staff treated us. They were professional but also treated us like family.

    Stayed in December 2024

  • Reviewed: 9 December 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Treetop
    • Stayed 3 nights
    • Submitted via mobile

    Lovely hotel full of character. The kitchen snacks and wine hour were a great personal touch!

    Stayed in November 2024

  • Reviewed: 30 October 2024

    10
    I love staying here and can’t wait to come back!
    • Leisure trip
    • Couple
    • SunRoom
    • Stayed 2 nights
    • Submitted via mobile

    I liked it all. I have no criticism whatsoever.

    It was unique and very homey. The rooms were beautifully decorated. The staff was kind and helpful. Everything about this property with amazing: the comfort, the location and the staff!

    Stayed in October 2024

  • Reviewed: 2 October 2024

    8.0
    Great location in a wonderful property.
    • Leisure trip
    • Solo traveller
    • Bamboo
    • Stayed 4 nights
    • Submitted via mobile

    Better ice machine would be good. Breakfast ok could be better, a bit slow on the service.

    Location. Beautiful property, cosy, pool

    Stayed in October 2024

  • Reviewed: 15 August 2024

    10
    We had a lovely time. They have a special until the end of Sept, book 4 nights and only pay for 3.
    • Leisure trip
    • Couple
    • Caribbean Queen
    • Stayed 3 nights

    Breakfast is included. The french toast was delicious but I needed protein. The other monring there were eggs but I am picky about my eggs and I do not like them over cooked. Just my preference.

    The location was a little far to walk to Old Town but we were able to find parking everywhere we went. The room we stayed in, Carribbean Queen was lovely, with a large soaking tub and wrap around porch on the second floor. The "pool" is a large hot tub in a lovely garden. The grounds are well kept and relaxing.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    10
    Great place to stay at in Key West.
    • Leisure trip
    • Couple
    • Caribbean Queen
    • Stayed 1 night
    • Submitted via mobile

    This place has a lot of personality. Our room had a unique design and was fun to stay at. Very good breakfast.

    Stayed in June 2024

  • Reviewed: 22 July 2024

    10
    We loved everything about this place! Definitely will stay here again!
    • Leisure trip
    • Couple
    • Bamboo
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing that we didn’t like!

    This was the most unique place we have ever stayed! The employees were stellar!

    Stayed in July 2024

  • Reviewed: 29 June 2024

    9.0
    Nice and quiet with free parking, not far from main attractions.
    • Leisure trip
    • Couple
    • Royal Poinciana with Balcony
    • Stayed 1 night
    • Submitted via mobile

    I don’t have any complaints about property.

    Cozy and quiet surrounded by palms and trees.

    Stayed in April 2024

Showing 1 – 25

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