Reviews of Courtyard by Marriott San Francisco Downtown/Van Ness Ave 4 stars
1050 Van Ness Avenue, San Francisco, CA 94109, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGorgeous decor, clean, bright, easy access.
No restaurant or bar on premises (there is a very sub-par diner attached, but definitely not the caliber of the hotel). No coffee maker in the guest room or the lobby. One particular front desk staff member by the name of “PK” was exceptionally rude and unhelpful. She seemed easily frustrated and self righteous. Very unsafe neighborhood at night. Charged for parking a car 3 nights even though I only had it one night. When I checked in “PK” asked if I would need to park the car for 3 nights, I told her “no, only one”, but was still charged for the full three.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt suited our needs.
N/A
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that your stay suited your needs. We understand your comment regarding an early check-out credit and appreciate your input as it helps us improve. We hope to welcome you again in the future Maria Z.
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that your stay suited your needs. We understand your comment regarding an early check-out credit and appreciate your input as it helps us improve. We hope to welcome… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewArrived early our room was ready. Parking at the hotel was available,security gates in and out. Staff was friendly. Great location
Dear Elaine, Thank you so much for your kind review! We’re glad to hear that you had a smooth check-in experience and that you appreciated the available parking, secure access, and our friendly staff. It's also great to know you enjoyed our convenient location. We hope to welcome you back again soon! Warm regards, Maria Z.
Dear Elaine, Thank you so much for your kind review! We’re glad to hear that you had a smooth check-in experience and that you appreciated the available parking, secure access, and our friendly staff. It's also great to know you enjoy… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe property was very well maintained. The staff was amazing and I love the gated garage. I must say the beds were so comfortable even the pillows were the perfect amount of fluff and comfort. I absolutely loved the decor inside the hotel. It had its own charm. We definitely took advantage and took some beautiful pictures.
There’s absolutely nothing negative. I have to say about this property.
Dear Valued Guest, Thank you so much for your kind words! We’re absolutely thrilled to hear that you enjoyed your stay with us. It’s wonderful to know that you appreciated the comfort of the beds and pillows, the charm of our décor, and the convenience of the gated garage. We're also delighted that our staff made a great impression and that you were able to capture some beautiful memories during your stay! Your feedback truly means a lot to our team, and we can’t wait to welcome you back for another memorable visit. Warm regards, Maria Z.
Dear Valued Guest, Thank you so much for your kind words! We’re absolutely thrilled to hear that you enjoyed your stay with us. It’s wonderful to know that you appreciated the comfort of the beds and pillows, the charm of our décor, and t… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewRoom has extra space to move around
I feel a little unsafe from surrounding steet outside the hotel.
Dear Hyosook, Thank you for your feedback. I'm glad to hear you found the room spacious and comfortable. I’m sorry to hear that you felt uneasy about the surrounding area. Your safety and peace of mind are very important to us. While the hotel remains committed to providing a secure environment inside the property, please don’t hesitate to let us know if there’s anything we can do to make you feel more at ease during your stay. We truly appreciate your comments and hope the rest of your visit is pleasant. Warm regards, Maria Z.
Dear Hyosook, Thank you for your feedback. I'm glad to hear you found the room spacious and comfortable. I’m sorry to hear that you felt uneasy about the surrounding area. Your safety and peace of mind are very important to us. While … Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewUncomfortable mattresses. The sofa bed mattress was uncomfortable, the mattress was old and uncomfortable. Upon checking in, we were told Mel’s next door would give us a discount since we were staying at the hotel, when we had breakfast the following day at Mel’s, their staff looked at us like we were crazy and said they did not offer a discount.
Dear Elsa, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the discomfort you experienced with the mattresses, especially the sofa bed. We understand how important a good night’s rest is and will be sure to share your comments with our team for review and improvement. I also apologize for the confusion regarding the Mel’s Diner discount. We regret the miscommunication and understand how frustrating that must have been. I will follow up with their management to clarify the agreement and ensure our guests receive accurate information moving forward. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable and seamless experience in the future. Warm regards, Maria Z.
Dear Elsa, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the discomfort you experienced with the mattresses, especially the sofa bed. We understand how important a good night’s rest is and will be sure… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewIt was beautiful, the architecture of the building was amazing
I really liked the architecture
Dear Agustin, Thank you so much for your kind words! We're thrilled to hear you enjoyed the architecture of the building — it truly is something special. We're glad it added to your experience, and we hope to welcome you back again soon! Maria Z.
Dear Agustin, Thank you so much for your kind words! We're thrilled to hear you enjoyed the architecture of the building — it truly is something special. We're glad it added to your experience, and we hope to welcome you back again … Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in March 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe first room assigned to us was very bad. We asked for a room change which thankfully they obliged. The room on the second floor had a lot of sunlight and even though it had a garage view, it was nice and cozy otherwise.
Location is a bit iffy. Lots of homeless problem that is plaguing SFO is right there next to you on the streets. Not the fault of the hotel. Also if good rooms are available, please assign those to your guests first. The first room assigned was very bad.
Dear Anuj, Thank you for sharing your experience with us. We're sorry to hear that the first room did not meet your expectations, but we're glad we were able to accommodate your request for a room change and that you found the second room to be comfortable and pleasant. We understand your concerns regarding the surrounding area. Unfortunately, some of the challenges in the neighborhood are outside of our control, but please know that the safety and comfort of our guests remain a top priority. We also appreciate your suggestion about room assignments and will share your feedback with our team to help improve our check-in process and ensure we are offering the best available rooms whenever possible. We hope to welcome you again in the future and provide you with a seamless stay from the beginning. Warm regards, Maria Z.
Dear Anuj, Thank you for sharing your experience with us. We're sorry to hear that the first room did not meet your expectations, but we're glad we were able to accommodate your request for a room change and that you found the secon… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewIt was clean and modern
The fridge smelled horrible
Dear Kimberly, Thank you for your feedback! We're glad to hear you found the place clean and modern. We sincerely apologize for the issue with the fridge and will make sure it’s thoroughly cleaned and addressed right away. We appreciate you bringing it to our attention Warm Regards, MZ
Dear Kimberly, Thank you for your feedback! We're glad to hear you found the place clean and modern. We sincerely apologize for the issue with the fridge and will make sure it’s thoroughly cleaned and addressed right away. We appreciate… Show more
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewRoom was clean and location was perfect. Quite spacious inside.
Ubers and Lyfts cant park outside entrance to pick up - they have to park on the side street which is a little walk. Not great for seniors
Dear Susanna, Thank you for your kind words about the room and our location—we're glad you enjoyed the space! We understand the inconvenience regarding rideshare pickup and agree it can be challenging, especially for seniors. We're actively looking into solutions to improve accessibility and truly appreciate your feedback. Best Regards, MZ
Dear Susanna, Thank you for your kind words about the room and our location—we're glad you enjoyed the space! We understand the inconvenience regarding rideshare pickup and agree it can be challenging, especially for seniors. We're … Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewThe rooms were clean. The beds were comfortable. The lobby was welcoming and had everything we could need. The staff were excellent.
The location wasn’t great for walking around, but it is close to the War Memorial Opera House, which is what we needed.
Dear Megan, Thank you so much for your kind review! We're thrilled to hear you enjoyed the clean rooms, comfortable beds, and our welcoming lobby. It's wonderful to know our staff made a great impression. While the walking options nearby may be limited, we're glad the location worked well for your visit to the War Memorial Opera House. We hope to welcome you again soon! Best Regards, MZ
Dear Megan, Thank you so much for your kind review! We're thrilled to hear you enjoyed the clean rooms, comfortable beds, and our welcoming lobby. It's wonderful to know our staff made a great impression. While the walking options n… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewComfortable beds, good toiletries, very clean, accommodating staff. Hotel looked renovated.
Even though the hotel's location might be convenient for tourists, it's at the edge of the Tenderloin area which is quite unsafe, and it's surrounded by some dodgy-feeling streets.
Dear Evi, Thank you for taking the time to share your feedback. We're so pleased to hear that you enjoyed the comfort of our beds, the quality of our toiletries, and the cleanliness of our hotel. It's also great to know that our team's hospitality made a positive impression during your stay. We understand your concerns regarding the surrounding area. While our location provides convenient access to many popular attractions, we recognize that certain parts of the neighborhood can feel challenging. Guest safety is very important to us, and we do our best to maintain a secure and welcoming environment within the hotel. We truly appreciate your balanced review and hope to have the opportunity to welcome you again in the future. Warm regards, MZ
Dear Evi, Thank you for taking the time to share your feedback. We're so pleased to hear that you enjoyed the comfort of our beds, the quality of our toiletries, and the cleanliness of our hotel. It's also great to know that our te… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewChiquita at the welcome desk made us immediately feel warmly welcome
There was no window in the bathroom to open
Dear Reinhard, Thank you for your kind words! We’re so glad to hear that Chiquita made you feel warmly welcomed—she’ll be delighted to know she made a positive impact on your stay. We appreciate your feedback regarding the bathroom window. While not all of our rooms have bathroom windows, we do our best to ensure proper ventilation and comfort. Your comments help us as we continue to improve the guest experience. We hope to welcome you back again soon! Warm regards, MZ
Dear Reinhard, Thank you for your kind words! We’re so glad to hear that Chiquita made you feel warmly welcomed—she’ll be delighted to know she made a positive impact on your stay. We appreciate your feedback regarding the bathroom window.… Show more