Reviews of The Otis Hotel Austin, Autograph Collection 4 stars
1901 San Antonio Street, Austin, TX 78705, United States
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Reviewed: 7 September 2025 · Stayed in August 2025
Verified reviewReviewed: 6 September 2025 · Stayed in August 2025
Verified reviewThe staff was amazing; Trent, the receptionist, in particular. He made our stay special and created returning customers.
N/A
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewGood location, nice pool area, comfy beds, cosy room
Wheelchair accesive room are not very comfy.
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLoved the ease of parking, the friendliness of the staff and the records! What a fun touch!!
The pool area was sooo small. Not many lounge chairs.
Thank you for your thoughtful review! We're so glad you enjoyed the easy parking, our friendly staff, and the fun touch with the records. It's great to hear those details made your stay more enjoyable. We appreciate your feedback about the pool area and will keep it in mind as we look for ways to improve. We hope to welcome you back again soon!
Thank you for your thoughtful review! We're so glad you enjoyed the easy parking, our friendly staff, and the fun touch with the records. It's great to hear those details made your stay more enjoyable. We appreciate your feedback about the … Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewLocation to the event. Ice delivery service since no ice machines available for guests.
No mini fridge in the room!
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewThe hotel itself was fantastic.. the rooms, the bar the food all great.. I loved the record player in the rooms.. has a great vibe
Unfortunately the hotel not only took a holding charge (which I expected) but then proceeded to do it 4 more times.. accumulating to $28,000 USD on my debit card. This remained like this for 10 days post my trip- as a single mum.. can you imagine the financial impact that had on me? What was the response from the manager at the hotel ?? “Here is 80,000 loyalty points”.. hardly enough for one night stay! This doesn’t not even scratch the surface on “making good” with me. There was no explanation to the extra 4 transaction holds.. very very disappointing… and I will not be recommending the Otis to anyone…
Dear Naomi, Thank you for sharing your feedback. While we’re glad to hear you enjoyed the hotel, rooms, and overall vibe, we’re truly sorry for the frustration and inconvenience caused by the multiple authorization holds on your debit card. We understand the significant financial impact this had on you, and we deeply regret that our resolution did not meet your expectations. Please know this is not the experience we want any of our guests to have. We sincerely apologize for the distress this caused and appreciate you taking the time to let us know. Best regards, Makayla Gonzalez Dual Front Office Manager
Dear Naomi, Thank you for sharing your feedback. While we’re glad to hear you enjoyed the hotel, rooms, and overall vibe, we’re truly sorry for the frustration and inconvenience caused by the multiple authorization holds on your debit card… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in March 2025
Verified reviewMusic selection , restaurant
Requests being made multiple times, took forever to accommodate ,hold on cc kept getting removed and added multiple times causing issues with my bank.Getting hold of mgmt was a nightmare.Expected better from a high end hotel.
Dear Brittani, Thank you for your feedback. We're glad you enjoyed the music and our restaurant, but we're truly sorry for the issues you experienced. Delays in service, credit card hold problems, and difficulty reaching management are not the standards we aim for. We understand your frustration and are actively addressing these concerns with our team. We’d like to check if the credit card issue was fully resolved. If not, please don’t hesitate to reach out as we’re happy to help. We appreciate you bringing this to our attention and hope to have the chance to provide a better experience in the future. Best regards, Makayla Gonzalez Dual Front Office Manager
Dear Brittani, Thank you for your feedback. We're glad you enjoyed the music and our restaurant, but we're truly sorry for the issues you experienced. Delays in service, credit card hold problems, and difficulty reaching management are no… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewVery comfortable, well-appointed facilities. I liked the retro vibe.
Parking fees are outrageous
Dear Kiyoshi, Thank you for sharing your feedback. We're glad to hear you enjoyed our comfortable, well-appointed facilities and appreciated the retro vibe — it's something we’re proud to offer our guests. We understand your concerns regarding parking fees. While they reflect local rates and facility upkeep, we know they can be frustrating and will keep your feedback in mind as we review our policies. We hope to welcome you back again soon. Best regards, Makayla Gonzalez Dual Front Desk Manager
Dear Kiyoshi, Thank you for sharing your feedback. We're glad to hear you enjoyed our comfortable, well-appointed facilities and appreciated the retro vibe — it's something we’re proud to offer our guests. We understand your concerns rega… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewThe Otis is a super cool hotel with a great restaurant and bar downstairs and an even cooler rooftop bar/pool upstairs. The servers were all professional and so helpful. I love the vibe of the hotel with all the great music always playing. Rooms are comfortable and chic.
While the music always playing in the hotel is very cool, my room was on the fourth floor right over the entrance with the valet. The music is quite loud on the street, but in the middle of the night/early morning, it is disruptive to sleep. They should definitely turn it off during sleeping and early morning hours. The valet charge is also really high at $65!
Dear Tracy, Thank you for your thoughtful review. We’re glad you enjoyed the vibe of The Otis, our restaurant and rooftop bar, and appreciated our team’s service. We apologize for the loud music overnight disrupting your sleep. This issue has since been resolved to ensure a more restful environment for our guests. Thank you again for sharing your experience, and we hope to welcome you back soon. Best regards,
Dear Tracy, Thank you for your thoughtful review. We’re glad you enjoyed the vibe of The Otis, our restaurant and rooftop bar, and appreciated our team’s service. We apologize for the loud music overnight disrupting your sleep. This issue… Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewWe got upgraded supposedly, but the room for 2 People Was Way too small
Dear Shauna, Thank you for your feedback. We’re sorry to hear that the upgraded room did not meet your space expectations. We appreciate you sharing your experience and hope to have the opportunity to better accommodate you in the future. Best regards, Makayla Gonzalez Dual Front Office Manager
Dear Shauna, Thank you for your feedback. We’re sorry to hear that the upgraded room did not meet your space expectations. We appreciate you sharing your experience and hope to have the opportunity to better accommodate you in the future. … Show more
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewPerfect location for UT. Liked the room and facilities even though unusual layout with bathroom as you enter but this wasn’t an issue for us. Could have done with more drawer space and towels were not great. Record player cool touch but as others have said May be more useful to have a fridge. Pool was fab and spent many hours poolside and at the rooftop bar. Biggest issue we had was with noise. Some to be expected from road but on one night there was music blaring until 4am. Desk claimed to be unaware. Would request a room away from the front entrance if I stayed again as could hear the music played into the street. Overall a great - if pricey - stay.
Dear Jackie, Thank you for taking the time to share your detailed feedback. We’re glad you enjoyed our convenient location, facilities, and the rooftop pool and bar. It’s great to hear you appreciated the unique touches like the record player. We apologize for the noise disturbance you experienced one night and understand how that impacted your stay. We appreciate you letting us know, and we’re sorry for any inconvenience caused. Thank you again for your insights and for choosing to stay with us. We hope to welcome you back for another enjoyable visit. Best regards, Makayla Gonzalez Dual Front Office Manager
Dear Jackie, Thank you for taking the time to share your detailed feedback. We’re glad you enjoyed our convenient location, facilities, and the rooftop pool and bar. It’s great to hear you appreciated the unique touches like the record pla… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewGreat location and environment. Loved the free records.
Everything was great.
Dear Frank, Thank you for your positive feedback. We truly appreciate your kind words and hope to welcome you back again soon. Best regards, Makayla Gonzalez Dual Front Office Manager
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewI had a great stay at The Otis.. The staff is supportive which is wonderful. My favorite feature was the record player, their collection is extensive.. Rooms are clean and cozy..
Dear Charles, Thank you for your positive feedback. We truly appreciate your kind words and hope to welcome you back again soon. Best regards, Makayla Gonzalez Dual Front Office Manager
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewHotel was beautifully decorated and close to all the downtown restaurants and sites. The staff was beyond helpful when I needed certain things
Dear Damien, Thank you for your positive feedback. We truly appreciate your kind words and hope to welcome you back again soon. Best regards, Makayla Gonzalez Dual Front Office Manager
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 February 2025 · Stayed in January 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewIt was delicious and enough options!
Nothing!
Dear Winnie, Thank you for your positive feedback. We truly appreciate your kind words and hope to welcome you back again soon. Best regards, Makayla Gonzalez Dual Front Office Manager
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewThe hotel has such a great vibe. It is so well situated and the staff are so friendly. It was such a great base for our college tour and exploring the city. Plenty of food options nearby and we felt safe walking around.
As much as we thought the vinyl record player was a fun touch, we missed having a fridge in our room. Also, the sheet on one of the beds had a few stains at the bottom corner which was a little disturbing.
Dear Catherine, Thank you for your kind words. We're thrilled to hear you enjoyed the vibe of the hotel, our friendly staff, and the convenient location, especially as a base for your college tour and city exploring. We appreciate your feedback regarding the room. We’re sorry about the stained sheet and understand how that could be unsettling. Your comment has been shared with our housekeeping team. We also hear your thoughts on the in-room amenities and thank you for the suggestion. We’re grateful you chose to stay with us and hope to welcome you back in the future. Best regards, Makayla Gonzalez Dual Front Office Manager
Dear Catherine, Thank you for your kind words. We're thrilled to hear you enjoyed the vibe of the hotel, our friendly staff, and the convenient location, especially as a base for your college tour and city exploring. We appreciate your fe… Show more