The lock on my door broke and I could not get into my room after I went downstairs to get dinner. I tried to get the door open with my key, and then I had to have management try. Long story short, it took about 15-20 minutes for them to be able to get the door to my room open. By that time, my take-out was cold.

If you have business at the Wapello County Courthouse, there is no closer hotel.

Stayed in June 2025

There were no blankets on the bed and they double charged me for the room and made me wait for the charges to fall of instead of refunding me. They also charged 2 deposits when we extended our stay. Won't likely be staying there again

It was quiet and breakfast was ok

Stayed in February 2025

Very old building, rooms are super outdated and the building did have a musty smell. The pillows were small and lumpy.

Location is good. I also like they provide a real breakfast, not just a muffin and juice. The bed was comfortable as well.

Stayed in August 2024

Bathrooms were a little outdated but still very clean and functional.

Very old hotel but very clean, comfortable, affordable, and friendly staff. Great breakfast was included. In the center of Ottumwa so conveniently located.

Stayed in July 2024

Staff was very pleasant. Really liked the location for easy access to the downtown area.

Stayed in June 2023

I love the proximity to downtown

Always clean even in the sections that are dated.

Stayed in April 2023

Small bathroom, was not as clean as I would expect..gum on wall near mirror, no extra soap or shampoo and conditioner. Soap was drying.

Cost, convenience and staff

Stayed in March 2023

some of the room items needed attention. The commode had cracks in the lid. The plug in for the radio by the bed needs to be moved from behind the mattress. I felt this was a fire hazard. Cable wire for the tv needed to be cleaned up. And when I turned on the tv I had to find the settings to get to the right input to watch tv. But I was impressed with the hotel considering the age. Looks likes staff is trying real hard and I would commend them for there effort. My dad owned hotels and I have worked at some of them. So for me growing up the the hotel business I was impressed but for the few items I found.

Food was good quality and at a fair price.

Stayed in February 2023

The staff is not friendly, but not mean; just there doing minimal to earn a paycheck. The room is okay for the price. It was worn down and dirty.

You receive a free breakfast from the adjoining restaurant. The food is good. It is a safe and budget friendly place to stay.

Stayed in February 2023

Beautiful bldg slowly dieing do to lack of care

The architecture

Stayed in July 2025

The air conditioner in our room couldn't quite keep the room cool and reduce the humidity.

The full hot breakfast was delicious and the service was excellent. Everyone was friendly and helpful. The room was very clean and the bed was comfortable.

Stayed in July 2025

Location downtown OTTUMWA Great, Staff Great, Building has lots of potential, but smoking, carpets need to be cleaned at least a good 4 times carpet extracted or completely changed out, beds were decent, lights extremely dim, an odd ordor through out the entire hotel, musty moving towards moldy smell. Like I said, investment for renovations, upgrade the old dive bar on first floor, make it a MODERN dive bar, maybe ax throwing or newer sports bar type. Attract young people there, seems like it's more of a seniors bingo with liquor place, smoking

Stayed in September 2024

Rooms could use to be updated

Friendly staff and the hotel stay included breakfast made to order.

Stayed in August 2024

Sink drain was very slow. Faucet was very hard to turn on. One light was out above sink. I did tell the desk about this before I left.

Everything!

Stayed in June 2024

Wall are kinda thin, could here through the wall someone snoring in another room

Good central location close to all amenities

Stayed in May 2024

The room was very outdated and very uncomfortable. Almost didn’t want to walk in the carpet or touch the furniture. The room was absolutely freezing and took most of the night to actually warm up.

Location

Stayed in January 2024

Design and construction of the building and tv are too complicated.

Nearby my job

Stayed in February 2024

Room was filthy cob webs in the ceiling hair in the shower

Nothing

Stayed in February 2024

Room wasn't cleaned. Staff didn't know where the ice machine was located. Charged me twice for my room and didn't offer a discounted stay or a discount on my stay and I had to wait 72 hours for my money back

That it had an elevator since we had to keep going down to the desk from the 6th floor

Stayed in January 2024

Room was dirty, bugs in the shower and tub. Poorly maintained facilities. Poor experience all around

It was in downtown

Stayed in December 2023

Breakfast at the restaurant in the hotel

Stayed in November 2023

A little pricey still haven't received my deposit for the room back

Clean, plenty of towels, great WiFi connection

Stayed in November 2023

Breakfast, The building And the city

Ottumwa Hotel was a gorgeous find Lovely city

Stayed in November 2023

Excellent meals service was excellent. Staff friendly, welcoming and helpful

Stayed in September 2023