Reviews of The Ritz-Carlton Maui, Kapalua 5 stars
1 Ritz Carlton Drive, Kapalua, Lahaina, HI 96761, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI liked how staff members were very friendly and how clean and comfortable our room was. The location of the hotel was beautiful 👌
What i didn't like is the luck of entertainment. Ritz should have provided live music and other evening activities for guests to enjoy.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location was extremely beautiful and from the time that we arrived everyone was so generous and nice. We love Ritz Carlton resort. I highly recommend this place to everyone and this location of Hawaii. We are definitely coming back.
Nothing,we loved it all.
Aloha Lino, Mahalo for such a heartfelt review! It means so much to hear how memorable your time with us in Kapalua was. From the warm welcome to the natural beauty surrounding the resort, I am delighted that every part of your experience left such a lasting impression. Knowing that you “loved it all” is truly the highest compliment, and we can’t wait to welcome you back to The Ritz-Carlton Maui, Kapalua for another unforgettable stay. Mahalo, Melissa Lee, Hotel Manager
Aloha Lino, Mahalo for such a heartfelt review! It means so much to hear how memorable your time with us in Kapalua was. From the warm welcome to the natural beauty surrounding the resort, I am delighted that every part of your experienc… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewLocation
Dated and not well maintained
Aloha Nicholas, Mahalo for noting our convenient location, though I regret to hear that the overall condition of our property left you with a less favorable impression. We recognize how important it is for a hotel to feel fresh and well cared for, and your feedback will be shared with our team as we continue to evaluate where updates are most needed. My team and I hope to have the opportunity to welcome you back for a stay that better reflects the standards you expect. Mahalo, Melissa Lee, Hotel Manager
Aloha Nicholas, Mahalo for noting our convenient location, though I regret to hear that the overall condition of our property left you with a less favorable impression. We recognize how important it is for a hotel to feel fresh and well … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewAbsolutely perfect. Beautiful, clean and full of activities.
Wish the cafe was open later for snacks and coffee.
Aloha Surat, Mahalo for your kind words. I am thrilled to know your time with us felt absolutely perfect and that the beauty, cleanliness, and activities all stood out during your stay. I appreciate your note about the café hours as well. My team and I look forward to welcoming you back for another unforgettable visit to Kapalua. Mahalo, Melissa Lee Hotel Manager
Aloha Surat, Mahalo for your kind words. I am thrilled to know your time with us felt absolutely perfect and that the beauty, cleanliness, and activities all stood out during your stay. I appreciate your note about the café hours as well. M… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewTop!! Everything was amazing! Memorable holiday
One piece of advice, the tennis court could be improved in terms of surface and tennis balls.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe room was quiet, clean, and comfortable. The balcony was particularly enjoyable. The view was serene, day and night, perfect for vacation. The resort has more than we need. Most staff are friendly; they don't ignore guests as in other places. The staff we actually interacted with always addressed us by name. Laura in Ulana, Nick in Banyan, and especially all in the valet parking left us with lasting memory of exceptional services.
The guys operating the beach facilities were OK but not up to the bar of the rest of the staff. Choice of food, in terms of time and variety, was less than expected, though that perhaps was because it was off season or we didn't explore the room service. Also, the resort is at the end of effectively a dead end road, making it less convenient if one plans to go places.
Aloha Xiangqian, It’s wonderful to hear you enjoyed the peaceful comfort of your room and the relaxing balcony views, as those serene moments are exactly what we hope our guests find here. I am delighted to know that our staff, particularly Laura, Nick, and our valet team, made such a lasting impression. I also appreciate your observations about our beach services, dining options, and location; feedback like yours helps us better understand how each part of a stay feels from our guests’ perspective. Mahalo for choosing us, and my team and I hope to welcome you back for another memorable escape. Mahalo, Melissa Lee, Hotel Manager
Aloha Xiangqian, It’s wonderful to hear you enjoyed the peaceful comfort of your room and the relaxing balcony views, as those serene moments are exactly what we hope our guests find here. I am delighted to know that our staff, particula… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe hotel and grounds are beautiful, as well as the beach. The location is fantastic and the staff in the lobby bar, burger shack and café were really friendly.
Everything else feels more like you’ve entered a cash wringer scheme, and NOT like you are meant to be taken care of in a 5 star resort for which you paid almost a thousand dollars per night for. The resort fee is 50 additional dollars daily, which includes beach chairs and umbrellas, however you are thrown out of these at 4 pm promptly as they close for the day and the chairs are stored away. If you want to use the fixed beach chairs you’ll have to pay an additional 150$ per day. Also, even though the hotel has an Ikea-sized parking lot, only valet parking is available for which hotel guests are made to pay an additional 65 dollars plus tax plus gratuity daily. Surely parking should be included for hotel guests? Only things you pay for extra actually work and go smoothly. During our stay we complained the telephone was broken in our room and nobody ever came up to fix it even though they said they would. The maid did not replenish our bathroom towels daily, only took away the used ones we had left on the floor. Upon arrival Booking.com had not yet tranfered paid amount to hotel and even though we showed proof of payment we were patronized by reception staff, asked to pay the full amount again and in the process really made to feel like uneducated scammers trying to make our way past the door. They did apologize after the tranfer was finally made by Booking, but this really made the start of our stay feel bad. We travel a lot and stay in many 5 star hotels but this is far from the standard such a place should have. Stay at the Four Seasons instead, atl least they will make you feel sp!
Dear Sandro, Mahalo for taking the time to share your experience. I’m glad to hear you enjoyed the beautiful setting and that some of our team—especially at the café, burger shack, and bar—made a positive impression during your stay. I’m truly sorry, though, that other parts of your visit didn’t reflect the level of service and ease you were expecting. From the check-in experience to the room details and amenity concerns, I understand how frustrating it must have been. I’ve shared your feedback with our team so we can take a closer look at where we fell short and how we can do better moving forward. Thank you again for your honesty. I do hope we’ll have the opportunity to welcome you back and offer a much better stay. Mahalo, Melissa Lee Hotel Manager
Dear Sandro, Mahalo for taking the time to share your experience. I’m glad to hear you enjoyed the beautiful setting and that some of our team—especially at the café, burger shack, and bar—made a positive impression during your stay. I’m t… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewWe had our rooms upgraded to include fireplaces. Loved the amenities.
We had to check our bills thoroughly as there were several occasions we had been billed for additional items or items we had already paid.
Dear Luis, Thank you for sharing your experience with us. I'm delighted to hear you enjoyed the upgraded rooms and amenities during your stay. However, I regret to hear about the billing issue you encountered during your stay. Ensuring accuracy in our charges is important, and I understand how frustrating it can be when things don’t align as expected. Your comments are appreciated as our team continues to focus on delivering a smooth and seamless experience for our guests. We hope to have the opportunity to welcome you back for the outstanding stay we are known for providing. Mahalo, Melissa Lee Hotel Manager
Dear Luis, Thank you for sharing your experience with us. I'm delighted to hear you enjoyed the upgraded rooms and amenities during your stay. However, I regret to hear about the billing issue you encountered during your stay. Ensuring… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewAlmost everything was good. Except for one incident.
One incident. We came back in the evening after a full day out and found our room door was completely unlocked and open. Luckily nothing was missing. Likely housekeeping oversight didn’t lock the door properly. We notified front desk immediately but hotel management didn’t really follow up on it. We let it go as it was no harm no foul.
Aloha Alan, Thank you for taking the time to share your experience. I’m pleased to hear that much of your stay was enjoyable. That said, I want to sincerely apologize for the incident involving your room door. I completely understand how unsettling that must have been. Please know that your feedback is truly valued and has been shared with our team to help reinforce our procedures and prevent similar oversights in the future. We hope to welcome you back and provide a seamless stay from start to finish. Mahalo, Melissa Lee Hotel Manager
Aloha Alan, Thank you for taking the time to share your experience. I’m pleased to hear that much of your stay was enjoyable. That said, I want to sincerely apologize for the incident involving your room door. I completely understand how … Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewThe staff were so nice and they have good breakfast.
The location is a bit far and the beach is not easy for old people.
Aloha Monerah, I am delighted to hear you had a nice experience and that our team and breakfast made a positive impression. I understand that the beach access may be challenging for some guests, and I appreciate you sharing that perspective. Your feedback is helpful as we continue looking for ways to make every aspect of the stay more comfortable. My team and I hope to welcome you back again soon. Mahalo, Melissa Lee, Hotel Manager
Aloha Monerah, I am delighted to hear you had a nice experience and that our team and breakfast made a positive impression. I understand that the beach access may be challenging for some guests, and I appreciate you sharing that perspect… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewBeautiful and well maintained
Dated and not up to RitzCarlton standards, i believe
Aloha Armando, Mahalo for sharing your experience. I am glad you found our property to be beautiful and well cared for, and appreciate your recognition of our team’s efficiency. I understand your perspective on the balance between value and expectations, and your feedback is important as we continue to refine the experience. My team and I hope to have the opportunity to welcome you back and provide a stay that feels fully aligned with The Ritz-Carlton standard. Mahalo, Melissa Lee, Hotel Manager
Aloha Armando, Mahalo for sharing your experience. I am glad you found our property to be beautiful and well cared for, and appreciate your recognition of our team’s efficiency. I understand your perspective on the balance between value … Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in March 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe facilities.
The bed was VERY bad. The mattress pillow was noticeable smaller and it was bumpy. We ended up removing it. The bed was also small, for sure not a king.
Aloha Agustin, Mahalo for your feedback. It is wonderful to hear that you enjoyed our facilities, though I am truly sorry the bed didn’t provide the comfort and quality rest you expected. A restorative night’s sleep is essential, and it’s disappointing to know the mattress and sizing fell short. While I am glad you were able to adapt, this isn’t the impression we aim to leave, and I appreciate you bringing it to our attention so we can ensure a more comfortable experience for future guests. Mahalo for choosing us. My team and I hope you will give us another chance to provide you with the seamless stay you deserve. Mahalo, Melissa Lee, Hotel Manager
Aloha Agustin, Mahalo for your feedback. It is wonderful to hear that you enjoyed our facilities, though I am truly sorry the bed didn’t provide the comfort and quality rest you expected. A restorative night’s sleep is essential, and it’… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewEverything! Absolutely beautiful
Loved everything
Aloha Lori, It means so much to us that your experience was not only beautiful but exceeded expectations in every way. We're especially thrilled to hear that our team made such a positive impression, as creating a warm, attentive atmosphere is at the heart of what we do. We’re honored to have played a part in such a memorable stay and would be absolutely delighted to welcome you back for another exceptional visit. Mahalo, Melissa Lee Hotel Manager
Aloha Lori, It means so much to us that your experience was not only beautiful but exceeded expectations in every way. We're especially thrilled to hear that our team made such a positive impression, as creating a warm, attentive atm… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewBeautiful location, well maintained
Expensive parking, wasn’t aware of the cost ($70 per day) until checkout
Aloha Rodrigo, Mahalo for your feedback. We're delighted you enjoyed our beautiful location and found your stay to be a relaxing retreat. We regret any miscommunication regarding parking fees—this information is listed on our hotel website for transparency, and we apologize if it was not clear during your booking or arrival. We appreciate your visit and hope to welcome you back for another wonderful stay. Mahalo, Melissa Lee, Hotel Manager
Aloha Rodrigo, Mahalo for your feedback. We're delighted you enjoyed our beautiful location and found your stay to be a relaxing retreat. We regret any miscommunication regarding parking fees—this information is listed on our hotel w… Show more
Reviewed: 7 March 2025 · Stayed in January 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 8 January 2025 · Stayed in January 2025
Verified review