not much

service was great

Stayed in February 2022

lack of any kind of lobby .

great customer service ! beautiful pool , lovely large clean rooms .

Stayed in January 2022

All restaurants in Hawaii including the hotel restaurant require a negative covid test. Once you have proof it's only good for 48 hours

Everyone was so nice and respectful

Stayed in November 2021

The facility was spotless and in a location close to lots of shops and restaurants. The staff were very friendly, helpful, and attentive. They were quick to meet all of our needs and requests. Our trip was part vacation and part solemn occasion. We had an at sea burial for a family member; the hotel staff were instrumental in assisting with locating a local company to make the arrangements. I would highly recommend the Ritz Carlton Residences.

Stayed in October 2021

Compared to other properties in similar price range, it could have been more "luxury".

Very clean, spacious and great views. Staff was extraordinary, just outstanding.

Stayed in September 2021

I was very please with the property, I had no disappointments

It was in a good location, very clean and the staff was extremely accommodating.

Stayed in September 2021

I actually had no complaints.

Beautiful hotel with great views!

Stayed in August 2021

Nothing, thanks.

Nice vacationing feeling, thanks.

Stayed in July 2021

I have never stayed at a more beautiful hotel. One where every single employee anticipated my needs and went above and beyond. It’s absolutely worth the money and the restaurant, quiora, was AMAZING. We had it almost everyday for breakfast and dinner.

Stayed in July 2021

We just didn’t like being in middle of the city- but that’s our preference

Super clean, very comfortable, extremely accommodating staff. Amazing view from balcony in our two bedroom suite. Highly recommended

Stayed in July 2021

No shuttle service to beach and other areas. No room service.

I loved the customer service with front desk and valet. The room was amazing. Working oven and stove. Refrigerator and freezer, washer and dryer. Great ocean view from my room. The bed was extremely comfortable. The room was clean and the toilet had a great addition of a heated seat. The pool views were amazing and I loved it wasn’t jam packed with people.

Stayed in June 2021

We had one of the best experiences at Ritz-Carlton residence in Waikiki as our first time in Hawaii. We definitely feel very welcomed from the moment we stepped out of the airport pick up. The view from our one-bedroom ocean-view suite was spectacular. The service during our 7 day stay are as excellent as many international resorts worldwide we've been to. We normally travel to Bali or Phuket, within this price range, you can get a very nice ocean view villa with a private pool and 24 hours of Butler services. However, we decided on Hawaii this summer due to covid cases rising in Asia. To be honest, we didn't regret deciding on Ritz-Carlton. If you want to wonderful resort experience as your first long flight travel post-covid, please don't settle in for 3 or 4 stars hotels, you will be shocked how poorly some of their services are. We learned our lesson in a hard way. Enjoy your stay here! You will love it 💖🌺!

Stayed in June 2021

if it was on the Beach probably was sold out for years!

This is not my first Waikiki visit, but this is the best until now. Spotless, big size room and strange round shape tub. Is not on the Beach but the property smells like new , and everything work properly. Walking distance from everywere!

Stayed in May 2021

Washer and dryer in room. Definitely need if you are staying longer.

Stayed in May 2021

Everything

Everything

Stayed in June 2021

Not worth for the money

Adult pool was out of order Restaurant was too expensive and no good meal Far from the beach

Stayed in December 2023

For things that we wish were better, is that Ritz is not actually close to the beach which was my impression when I was booking, but instead, the walking directions from the reception desk was to walk through Luxury Row! Which in theory sounds great, but was embarrassing when walking with a floatie on your head, and with two children wet and muddy from playing in the beach. Another inconvenience was that having breakfast at the La Vie in-hotel restaurant needs reservation done the previous day, you cannot just walk in after kids wake up. I don't understand why there is no buffet option for guests that are staying at the hotel.

We enjoyed our stay at Ritz-Carlton Waikiki, thanks to fantastic staff. The concierge folks and valet folks were always helpful and smiling and not waiting on tips. The housekeeping folks were amazing, such as quietly making the beds when the toddler was sleeping on the sofa-bed. Jefferson from engineering also made the children feel welcome.

Stayed in November 2023

Next to no verandah. Would have much preferred to have room location with limited verandah clerly communicated as part of the room selection criteria. Breakfast experience wasn't great and as a result we chose to eat at other hotel restaurant options for the week. We would have spent alot more money at the property if the menu options were better. The fact that the adult pool was being servied during our stay should have also been communicated to us.

Staff, Room Servicing.

Stayed in November 2023

Evreting

Nothing

Stayed in July 2023

The room cleaner robbed my phone charger. And then I asked the hotel staff but he said they are not their business. I ended up buying a phone cuz the phone charger doesn’t exist in the States.

Stayed in June 2023

swimming pool is 0.9-1.1m deep only. when you swimming, can smell from restaurants and noisy. GYM weightlifting equipment are wrong.looks hotel show very not professional in swimming and Gymnastics.

services are good. staff are friendly.

Stayed in April 2023

we had a suite with 3 bedrooms and the master bedroom did not even had a plug next to the bed or a switch to turn off all the lights?! the balcony chairs were absolutely nasty. not been cleaned or maintained in years.

Stayed in February 2022

Have to say again, the front desk staff and their superior attitude isn’t quite the right mode for Honolulu. They seem to be striving for professionalism, but that doesn’t mean to act aloof and cool—like they are trying to emulate a high-end Japanese hotel— doesn’t work here. Housekeeping and the Valet are truly excellent- with each interaction you can feel they go above and beyond. We stayed once pre Covid and then last fall— Front desk=consistently off and unable to deal satisfactorily both times.

Stayed in November 2021

For the price, I wouldn’t classify that as a two bedroom. The second bedroom didn’t have room for a suitcase. The room was also not clean. The shower had hair (not ours) stuck to the walls (on several sides). Several of the products had been used prior to our arrival and hadn’t been replaced. The food from room service was also extremely disappointing for the price.

The service and staff were all extremely kind and helpful. The amenities in the room (kitchen supplies) were great. Air conditioning worked exceptionally.

Stayed in August 2021