Reviews of Riverside Hotel, BW Premier Collection 3 stars
2900 West Chinden Boulevard, Boise, ID 83714, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLocation and cost
Loud music, moldy bathroom tiles, being so far away from the front desk
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLots to do, great breakfast, huge room
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation is perfect and next to the Boise River and greenbelt is ideal for Boise.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewRoom was very nice, the recliner was a nice addition, bath room and towel options were well staffed , the outside patio was nice and we enjoyed the evening outside and the music around the pool.
We had a meal in the evening in the coffee shop was bland, average. The breakfast was bad. I ended up with the standard oatmeal and my husband who eats most anything was disappointed. He ended up with the fruit and yogurt as the only thing eatable.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWhat didn’t I like about this property , the restaurants, bars. Pools and the view. Perfection
How much chlorine was in the indoor pool
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation and amenities
Nothing much
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewClean hotel inside and out. Staff at check-in, and checkout were very friendly and polite. The outdoor salt water pool was very nice.
The bathroom in our room was not stocked with necessities (for having reservations in advance). Dinner at the Sandbar was par, food was over cooked. Staff at breakfast were not friendly, and waiter was extremely inappropriate, making rude comments about other guests after the guests left their table and waitstaff began cleanup.
Thank you for your feedback. We’re very sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. This is not the level of service we aim to provide. If you're open to it, please contact the hotel directly and ask for the General Manager, Kathy Pidgeon.
Thank you for your feedback. We’re very sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. This is not the level of service we aim to provide. If you're open to it, please contact the … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewWe loved the beautiful outdoor pool, and the breakfast buffet was soooo good.
We loved everything
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewBreakfast is delicious
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location right along the river, and the adjacent bike/walk path was particularly nice. And there are several nice restaurants all within walking distance. Do enjoy the breakfast buffet as well.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat location along the river and excellent breakfast. We biked the greenbelt trail from the hotel and had a great time.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewOur grandkids just loved the indoor and outdoor pools. We did too, particularly the outdoor pool with its proximity to The Sand Bar. The rooms were also spacious and comfortable.
Way too much obsession with security. It was difficult enough to get to the lobby from our rooms and to the pools without having to use our room cards every time we encountered a door. Having to use the card twice to get to the indoor pool was rather ridiculous.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBreakfast, dining options
Shower leaked in our room, very pricey for a hotel that needs updating of rooms. Way overpriced at 300 per night.
Thank you for your feedback. We're sorry to hear about your experience and hope we were able to address your concerns during your stay. If you’d like to discuss anything further, please don’t hesitate to call the hotel directly and ask for our General Manager, Kathy Pidgeon.
Thank you for your feedback. We're sorry to hear about your experience and hope we were able to address your concerns during your stay. If you’d like to discuss anything further, please don’t hesitate to call the hotel directly and ask … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewComplimentary bus to airport and downtown. Pools were amazing. Breakfast was so very good. Comfortable and large room. Friendly staff.
Nothing
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe beds very hard. Flat pillows Rented bikes had low tires and old not maintained
Thank you for your feedback. We're sorry to hear about your experience and hope we were able to address your concerns during your stay. If you’d like to discuss anything further, please don’t hesitate to call the hotel directly and ask for our General Manager, Kathy Pidgeon.
Thank you for your feedback. We're sorry to hear about your experience and hope we were able to address your concerns during your stay. If you’d like to discuss anything further, please don’t hesitate to call the hotel directly and ask … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewIt's wonderful to not have to leave to find a good meal. It's a really nice resort environment. The staff keeps it up well. We really enjoyed the outside pool and restaurant/bar.
The staff is ok. Often, we had quite a wait to get anyone to pay attention to us. We tried to order drinks at the bar and the waiter didn't even know how to make the drink, plus he made us feel like we were a bother. We got the same sort of treatment at the inside restaurant. The waitress hollered at another woman and said, "you help them." Not super inviting. The food was good though!
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified review