Reviews of The Suites at Fall Creek 3 stars

Been here before

Studio no washing machine or dryer

All said and done, very, very happy with our stay. It was very relaxing, quiet and comfortable. We hated to leave.

Stay was to short!

Our room was very spacious and comfortable. I appreciate that there were dishes and so forth in the kitchen so I didn’t need to buy or bring pots and pans. I was able to cook whatever I needed. I felt the location was good for nearby attractions. Ground amenities were great too. My family really enjoyed our stay and we made many memories.

The room was not cleaned well. Food particles all over the stove top. The microwave was dirty inside like it hadn’t been cleaned. The bathtub was dirty with brown specks and hair. I hope it wasn’t feces. I let the front desk know and they gave me a cold, insincere apology and didn’t offer to solve the issues. I ended up needing to purchase disinfectant just so I could sanitize the tub in order to bathe.

The room was musty smelling. The closet door was broken and it had a sofa from what looked like the 70’s. There was a rodent somewhere in the old sofa as you could hear it scratching. Also, if you like a cold shower this is the place for you. We asked to be moved and we were told that we don’t have any more rooms. Interesting since the parking lots were half empty and there were vacant rooms on all floors. They decided to move us to a ground floor unit that was better but not Hilton standards. We asked to be compensated and have yet to hear anything from management.

Quiet location but still good access to the strip. Easy check in. Clean well appointed rooms.

I told them I needed little to no stairs and they put us on the 3rd floor so my elderly mother in law had to climb the stairs every day.

We LOVED the room size, that our request was accommodated and we were on the lowest floor, and that immediately outside our back door were all the amenities they offer! It was GREAT!

Location, friendly staff, value for price

Spacious property very clean washer and dryer in apartment

Everything was great, didn't get lake view because the picture on the site is miss leading but it was ok

I like that it was close to things, but still out of the traffic.

Only one pool:( for all those buildings.

The only thing I liked about the entire stay was the ability to text your complaints and get an immediate response.

When we arrived in our room there were clothes in the top drawer, an open bar of soap on the bathroom counter and the hand towel had been used and was also on the bathroom counter. I text the front desk to let them know and she apologized and said housekeeping must have overlooked it and that security would be by to pick up the clothing. When security arrived he informed us the "man" who was originally in the room asked to transfer to another because he did not like something about this room. So, obviously someone was not telling the truth. I was upset but at 10:00 pm we were just ready for bed. The carpet was absolutely disgusting. It "looked" dirty and there were stains throughout. The ceiling fan was so unbalanced that it was literally shaking so badly that it was unable to be on any speed but low. That was annoying because we do like to have a ceiling fan on while we sleep. The blinds that cover the window on the door were broken and even when shut completely light was still coming in and people could still see in while walking by. I used a sheet to cover the window. The toilet did not work the entire time we were there. It would "kind of" flush but it would not flush the contents. We had to use the restroom at the local gas station "The Pantry" numerous times throughout our stay. Maintenance was there 3 different times to try to fix it but it would only flush one time after they left and then be messed up again. This was VERY frustrating! At no time during our stay were we ever offered to move to another room or offered anything to "compensate" for all the trouble we had. We will not stay at this resort again. Once was enough! Oh, and the $200 "soft hold" that is placed on your credit card......we were told it would be credited back as soon as you check out. That was not true either. It was the following day.

Large rooms with good facilities

Gym very worn and dated

This property was clean and in a great location back on fall creek. The staff was super nice.

Loved the place! The pools and things are a little difficult to find. Staff was super friendly and helpful

Things were a little difficult to find such as pools